Shaffer Gary L. - Emotional Intelligence and Critical Thinking for Library Leaders

A sincere thanks to the library leaders who participated in the various studies that inform this book. A special thank you to the library directors who allowed me to interview them and build the case studies featured in this text. A thank you is also due my fellow researcher Pat Kreitz, who preceded me in my doctoral program by a few years, helped me by showing me the way, and encouraged me to use her research; to Peter Hernon, (retired) Professor Emeritus at Simmons University, who pushed me to build on his substantive work on emotional intelligence in library leaders and held my hand through my very first research study; and to my colleagues at Marshall School of Business at the University of Southern California for their work in developing the USC Critical Thinking model and to the school for allowing me to reference it. Particularly, I would like to thank USC Marshalls Marion Philadelphia, A. J. Ogilvie, Gita Govahi, and Lanore Larson, the keepers of critical thinking at Marshall. A special thanks is due to the Library Leadership and Management Association (LLAMA) at ALA who first surfaced the 14 competencies which inform this series. I also wish to thank Susan Grode for her thorough advice. Last, I would like to acknowledge Charlotte Maiorana at Emerald Publishing for asking me to write this series and Charlie Wilson also of Emerald Publishing for her assistance with the manuscript. Thank you all!

Emotional intelligence, which Daniel ), maintain follower trust, and work collectively to achieve the organizational mission.

While Daniel Goleman did not discover emotional intelligence, he certainly can be credited with popularizing the theory, which he did in his 1995 bestselling book Emotional Intelligence: Why It Can Matter More than IQ ().

Not much scholarly work has been published on emotional intelligence in libraries, so this book will rely heavily on the work of a few earnest scholars in the profession that have investigated it, while expanding to other researchers outside librarianship to help fill in gaps. As this is meant to be a practical text with much application, the author will also draw on real-life examples from his career and those of other library leaders. He will also borrow heavily from his soon-to-be-published Emotional Intelligence study, which he conducted, as well as its associated case studies (four of which are featured in this book). The study investigated public library leaders use of emotional intelligence traits during times of economic crisis, particularly the recession of the late 2000s and early 2010s and its aftermath.

In order to present the information in an organized fashion, this book will use as its framework Golemans and his colleagues four domains of emotional intelligence. These being: self-awareness, self-management, social awareness, and relationship management ().