THE PUBLIC PRODUCTIVITY AND PERFORMANCE HANDBOOK
A productive society is dependent upon high-performing government. This third edition of The Public Performance and Productivity Handbook includes chapters from leading scholars, consultants, and practitioners to explore all of the core elements of improvement. Completely revised and focused on best practice, the handbook comprehensively explores managing for high performance, measurement and analysis, costs and finances, human resources, and cutting-edge organizational tools. Its coverage of new and systematic management approaches and well-defined measurement systems provides guidance for organizations of all sizes to improve productivity and performance. The contributors discuss such topics as accountability, organizational effectiveness after budget cuts, the complementary roles of human capital and big data, and how to teach performance management in the classroom and in public organizations. The handbook is accompanied by an online companion volume providing examples of performance measurement and improvement manuals across a wide variety of public organizations. The Public Performance and Productivity Handbook, Third Edition, is required reading for all public administration practitioners, as well as for students and scholars interested in the state of the public performance and productivity field.
Marc Holzer has been a leader in the public productivity and performance field since the early 1970s. He is the founder of the National Center for Public Performance and the editor-in-chief of the international journal Public Performance and Management Review. His more than 600 scholarly publications address a wide range of strategic approaches to the measurement and improvement of public services. Dr. Holzer is distinguished professor at the Institute for Public Service at Suffolk UniversityBoston, and was the founding dean of the School of Public Affairs and Administration at Rutgers University. He is a past president of the American Society for Public Administration.
Andrew Ballard is a research fellow and instructor at the Rutgers UniversityNewark School of Public Affairs and Administration and a contributing fellow at the Suffolk University National Center for Public Performance (NCPP). Andrews research focuses on the organizational and psychological barriers to the use of performance information in public organizations. He regularly teaches courses on performance management, applied research design, and public management. Andrew received his doctorate in public administration at the Rutgers UniversityNewark School of Public Affairs and Administration.
PUBLIC ADMINISTRATION AND PUBLIC POLICY
A Comprehensive Publication Program
Editor-in-Chief
David H. Rosenbloom
Distinguished Professor of Public Administration
American University, Washington, DC
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THE PUBLIC PRODUCTIVITY AND PERFORMANCE HANDBOOK
Third Edition
Edited by Marc Holzer and Andrew Ballard
For more information about this series please visit: https://www.routledge.com/Public-Administration-and-Public-Policy/book-series/AUEPUBADMPUP
Third edition published 2022
by Routledge
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Routledge is an imprint of the Taylor & Francis Group, an informa business
2022 Taylor & Francis
The right of Marc Holzer and Andrew Ballard to be identified as the authors of the editorial material, and of the authors for their individual chapters, has been asserted in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers.
Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe.
First edition published by Marcel Dekker, Inc. 1992.
Second edition published by Marcel Dekker, Inc. 2004.
Library of Congress Cataloging-in-Publication Data
Names: Holzer, Marc, editor. | Ballard, Andrew, editor.
Title: The public productivity and performance handbook / edited by Marc Holzer and Andrew Ballard.
Other titles: Public productivity handbook.
Description: Third edition. | New York, N.Y.: Routledge, 2021. | Series: Public administration and public policy | Revised edition of: Public productivity handbook. | Includes bibliographical references. |
Identifiers: LCCN 2020057265 (print) | LCCN 2020057266 (ebook) | ISBN 9781032014920 (hardback) | ISBN 9781003178859 (ebook)
Subjects: LCSH: Government productivityHandbooks, manuals, etc.
Classification: LCC JF1525.P67 P83 2021 (print) | LCC JF1525.P67 (ebook) | DDC 352.3/7dc23
LC record available at https://lccn.loc.gov/2020057265
LC ebook record available at https://lccn.loc.gov/2020057266
ISBN: 978-1-032-01492-0 (hbk)
ISBN: 978-1-032-02708-1 (pbk)
ISBN: 978-1-003-17885-9 (ebk)
Typeset in Bembo
by codeMantra
Access the Support material at www.routledge.com/9781032014920
Marc Holzer and Andrew Ballard
This is the third edition of what was previously entitled The Public Productivity Handbook and is now being updated as The Public Productivity and Performance Handbook.
The expanded title of this volume reflects continuity with the core concept of productivity, at the same time incorporating the concept of performance that has largely, but not completely, supplanted the older, and perhaps more industrial, term productivity. The more expansive title of the third edition follows logically from the rationale for the second edition:
Although the term productivity has been utilized for many years, it is often simplified, misinterpreted, and misapplied. The term performance represents a more attractive conceptual path toward improvement. However, both concepts are underlying premises of public administration and the core of an ongoing effort or steady movement that persists because it addresses a fundamental linkage: a productive society is dependent upon high-performing government.
While both concepts were addressed in the second edition, the title did not evolve to include performance. The third edition explicitly acknowledges that conceptual breadth and has more international reach, drawing upon cases and literature throughout the world.
We have invited leading scholars, consultants, and practitioners to contribute their insights to this volume. The emphasis is indeed on insights rather than formulaic approaches; performance management is too comprehensive, too multifaceted, and too important to relegate to a cookie-cutter approach. Indeed, many standardized public performance programs have not been successful precisely because they were too mechanistic, too industrial, too scientific.
