Paul Daugherty - Radically Human: How New Technology Is Transforming Business and Shaping Our Future

In todays business world, the greatest challenge is that most Homo sapiens think linearlybut these people are playing the wrong game. Radically Human offers a set of tools and frameworks to remind everybody that the business world is not linear, but exponential.

STPHANE BANCEL, CEO, Moderna

From emotional AI to the metaverse, digital technologies are rapidly advancing. Daugherty and Wilson offer a compelling blueprint for leaders to create business value while building a more human-centered, trustworthy, and sustainable society. A must-read!

ERIK BRYNJOLFSSON, Professor and Director, Digital Economy Lab, Stanford University; author, The Second Machine Age

Leading organizations recognize the strategic role of technology in the reinvention of their businesses. Radically Human offers an easy-to-understand primer on cloud, artificial intelligence, and other emerging technologies and provides a clear, compelling framework that challenges current thinking with a new human-centric mindset on innovation.

PETER ZAFFINO, CEO, AIG

In Radically Human, Paul Daugherty and James Wilson deftly illustrate how AI and other technologies will transform our future. Building on their extensive research and client experiences, the book makes a powerful case for why a human and humane approach will enable business leaders to disrupt competitors and chart a path toward a future that works for all.

R. RAY WANG, Principal Analyst, founder, and CEO, Constellation Research; author, Everybody Wants to Rule the World and Disrupting Digital Business

Radically Human offers businesses and leaders a startlingly fresh perspective on how the increasingly human face of advanced technology is transforming innovation. Paul Daugherty and Jim Wilson provide a clear road map that enables leaders to build their future in a way that maximizes talent and human potential.

ARIANNA HUFFINGTON, founder and CEO, Thrive Global

Radically Human makes an original, provocative business case for human-centered tech. Companies that harness AI and other advanced technologies while keeping trust and talent at the fore will become this centurys greatest success stories. Daugherty and Wilsons research reveals valuable insights, brilliant real-world examples, and a new framework to transform the future.

AMY WEBB, founder and CEO, Future Today Institute; Senior Fellow, Atlantic Council

Daugherty and Wilson take on the very important work of distilling todays complex and rapidly changing business landscape. Their previous book examined the early rise of artificial intelligence, and now the authors consider how far the technology has come in transforming the traditional definitions of invention and innovation.

PETER CHEN, cofounder and CEO, Covariant

In Radically Human, Paul Daugherty and James Wilson offer an exhilarating perspective on the next stage of our technology development, one that puts the human at the center of a more sustainable futurea future that we will ultimately decide.

JEAN-PASCAL TRICOIRE, Chairman and CEO, Schneider Electric

Radically Human turns upside down many of the assumptions about artificial intelligence and emerging technologies. Daugherty and Wilson make a strong case for a new, human-centered approach to technology leadership and provide a road map to a better future for all.

DR. KAI-FU LEE, Chairman and CEO, Sinovation Ventures; author, AI 2041 and AI Superpowers

RADICALLY HUMAN

How New Technology Is Transforming Business and Shaping Our Future

PAUL R. DAUGHERTYH. JAMES WILSON

HARVARD BUSINESS REVIEW PRESS

BOSTON, MASSACHUSETTS

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Library of Congress Cataloging-in-Publication Data

Names: Daugherty, Paul R., author. | Wilson, H. James, author.

Title: Radically human : how new technology is transforming business and shaping our future / Paul R. Daugherty, H. James Wilson.

Description: Boston, MA : Harvard Business Review Press, 2022. | Includes index. |

Identifiers: LCCN 2021044182 (print) | LCCN 2021044183 (ebook) | ISBN 9781647821081 (hardcover) | ISBN 9781647821098 (epub)

Subjects: LCSH: Artificial intelligence. | Technological innovations. | BusinessData processing.

Classification: LCC TA347.A78 D38 2022 (print) | LCC TA347.A78 (ebook) | DDC 006.3dc23/eng/20211012

LC record available at https://lccn.loc.gov/2021044182

LC ebook record available at https://lccn.loc.gov/2021044183

ISBN: 978-1-64782-108-1

eISBN: 978-1-64782-109-8

The paper used in this publication meets the requirements of the American National Standard for Permanence of Paper for Publications and Documents in Libraries and Archives Z39.48-1992.

Science and technology multiply around us. To an increasing extent they dictate the languages in which we speak and think. Either we use those languages, or we remain mute.

J. G. Ballard

1. Christie Smith

Technology Takes a Radically Human Turn

When we began writing this book there was no global pandemic. No disruption of virtually every aspect of life and commerce. No desperate search for a vaccine. And certainly no expectation, against all odds and experience, that a vaccine, much less several, would be developed within a matter of months.

In our previous book, Human + Machine: Reimaging Work in the Age of AI, we detailed how leading companies are using artificial intelligence (AI) to augment human capabilities, not replace them. Here, we intended to extend that story with some trends that were just beginning to come into viewtrends that, like human-machine collaboration, overturn longstanding assumptions about AI and innovation.

Then the virus intervened.

The successful search for vaccines validated much of what we were seeing. So did the work of pioneering researchers and companies large and small across industries, as organizations of all kinds found themselves trying to compress what would have been ten-year technology transformations into one or two years. Rather than a temporary disruption to be overcome before a return to normal, the pandemic fast-forwarded all of usevery company and every individualinto a future that had previously appeared only as a faint glimmer on the far horizon, a future beyond what we imagined in Human