Advance Praise
The traditional practice of management has hit a wallit needs to change from boss to coach to achieve really high - performance teams. It is harder than it looksthis culture transformation needs coaching itselfthis book is a big step in the right direction.
Jim Clifton, chairman and CEO of The Gallup Organization
TLCTalent, Leadership & Culture is the new superfuel driving company growth, innovation and performance. My good friend Joe brilliantly shares proven strategies that improve performance and livesa must read.
Greg Pryor, SVP, people and performance evangelist at Workday (#4 on Fortunes List of 100 Best Companies to Work For)
Pick up the Gum Wrapper is a fantastic tool for team development. Not only does it help you identify the individual strengths within your team, you are also able to harness those strengths and take your team to the next level. Joes insight shines through in this book, he has worked with our team for years, and his guidance has elevated our performance and created an atmosphere where people utilize their strengths on a daily basis.
Eric Gelly, president of CUNA Strategic Services
As a first - year CEO with a new executive team, we engaged Joe to assist in the development of that team and our organizations culture. Identifying each of our strengths, similarities, and differences has helped build a cohesive team, all moving in the same direction, all desiring to Pick Up the Gum Wrapper. The chapter on setting and living the organizations Behavioral Expectations was eye opening. Joes expertise in leadership development is incredible, and his presentation style is captivating. The book reinforces the concepts he teaches and provides excellent examples and tools that are practical.
Bret H. Krevolin, president/CEO, Utilities Employees Credit Union
Joe has been our culture champion for over a decade. During this time, we have consistently been named Best Places to Work and measured the highest levels of employee engagement. With Joe, we have the right people in the right positions! This book is a must - read if you strive to pick up the gum wrapper at work and beyond.
Mark Merrill, chairman and CEO, Old Dominion National Bank
Joe is an expert on leadership development and helping you utilize your strengths to be more of an effective leader. He has been our leadership consultant for the past three yearswe have seen a huge improvement in how we interact as a leadership team and the overall culture of the organization.
Maria A. LaVelle, CEO, PHEPLE FCU
It is not often that you get the opportunity to meet someone who has the ability to see into your soul. Joe Bertotto is a legend unto his own and has provided years of both personal and professional guidance, not only to myself, but to my co - workers and credit union professionals in our industry.
Despite our many initial obstacles, Destinations CU has definitely found its direction by utilizing the goals and implementing the timelines Joe has set in measuring our continued progress. Pick Up the Gum Wrapper embodies all of these sentiments, and reinforces how fortunate Ive been to become a better leader by crossing paths with Mr. Bertotto!
Brian J. Vittek, president/CEO of Destinations Credit Union
Joe teaches us how to make companies great by bringing out the greatness in our employees and ourselves. If you want a team where everyone would Pick up the Gum Wrapper, read on.
Lawrence M. Kluger, president and CEO, Rhodes Development Group
Introduction
I couldnt believe it as I listened to a group of young friends talk with great enthusiasm about the day when they could leave their jobs to live the good life. Twenty and thirty - somethings talking about retiring? Wow! What a shame to dislike what you do so much that you would wish your day, week, yearwellbasically, wish your life away!
Sadly, so many people feel this way. However, your work can provide the opposite experience. A place where your contributions are valued and celebrated. A place where you have a strong sense of affiliation with your colleagues as you strive to accomplish great things for customers and one another. A sense of purpose. A place where you are not only accepted for who you are but also encouraged and supported as you grow. A place where youre doing more of the work youre good at and enjoy. Think of the personal satisfaction that comes when you reshape the work experience. If they had a place like that, those young friends of mine would be eternally grateful.
It really can be like that. What companies need are leaders who also want that same supportive environment and are courageous enough to do what it takes to install the right elements. Thats what these pages offer. Ive made this a hybrid guidebook/workbook of sorts with tips and tools you can readily apply. When I read a business bookand Ive read a lot of themthe ones I find most useful are the books that give me specific practices I can begin to implement. Thats what Ive provided for you here. From agendas to activities, there are tools you can begin to use immediately after you read them. You may have to refine them to fit your style. I hope youll share them with others. We all have a responsibility to make our workplaces great.
YOU can be that person who makes the shift happen in your workplace. Think about that: you can be someone who can change the lives of others. You can be the person who makes work enjoyable for yourself and others. Its not easy, and there arent shortcuts, but the energy you feel will propel you through and around the inevitable obstacles. The other thing that will energize you like the thrust of a rocket booster is the business results of this workplace improvement. Ill provide specific examples as these pages unfold.
This processthe process of building a culture of people who pick up the gum wrappersworks. Ive used it to help companies become Best Places to Work, increase their employee engagement to numbers that almost double the national average and, most of all, to have more people feeling good about walking through the door to their workplace each day rather than thinking about how soon they can walk back out that door.
The bottom line is that all of this leads to better performance. Its no mystery that when were enthused about something, we tend to work harder at it while enjoying it more. The mystery has always been how to make the overall experience of work one that creates and sustains that enthusiasm. Id like to think my contribution helps solve that mystery.
From a personal standpoint, my passion is helping others get to the same place. I live and breathe leadership and culture, so much so that I think Ive read the majority of books published on these subjects over the past few decades. I even do my own version of book reports.
But I wasnt always this way, as youll learn. I experienced the Sunday night dreads and lottery wishes just like many of you, and thats what drives me. I know it can be different. When I found the role that matched my natural talents and worked for leaders who built trusting relationships and invested in me, my life became much betternot just my work life, but my whole life.
Keep making a positive impact!
Joe B
Chapter 1
Why Make the Effort?
Are you excited? That was the question my dad asked me as we got out of the car and walked toward Connie Mack Stadium. The answer was obvious. I loved baseball, and I was getting my first chance to see my favorite Philadelphia Phillies player Richie (later called Dick) Allen in person. I was so excited I couldnt contain myself. I was only eight years old, but I think my dad was struggling to keep pace with me. I was moving as fast as I could to get to the turnstiles. I didnt want to miss one pitch. I got rewarded, too, when my boyhood hero hit one out of the park early in the game. After the game, I was still so excited that I couldnt wait to get home to tell my mom all about it and hang the Phillies pennant my dad bought me on my bedroom wall.