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Bart Gerardi - No-Drama Project Management: Avoiding Predictable Problems for Project Success

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Bart Gerardi No-Drama Project Management: Avoiding Predictable Problems for Project Success
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No-Drama Project Management: Avoiding Predictable Problems for Project Success is a book for project managers who want or need to be more effective. Having a project crash and burn is never a great situation, author Bart Gerardi explains, but its not a career busterunless the failure appears on the short list of recurring, avoidable problems that can and will pop up during any project. If your project fails due to a lack of planning, for example, expect a trip to the woodshed. Why? Your unexpected problem was actually both predictable and avoidable. This book is an exploration of the preventable problems that cause project failures and how to steer clear of them. It includes far more than simple rookie mistakes like trying to please the wrong stakeholder or misunderstanding your role on the team. Those who have been around the block a few times will also find tips and insights that can help them reignite a stalled or meandering career. The sections on managing change adroitly or handling truly unexpected challenges, for example, can get veteran project managers back on track. There are plenty of books about the science of project management that cover such things as creating a work-breakdown structure or a Gantt chart. No-Drama Project Management is about the art of project management. It contains methods and techniquesillustrated with stories from Gerardis rich store of experiencesthatll help project managers shine and become promotable. This book: Describes the common obstacles that all projects face, and how to defuse or avoid them Explains how project managers can hold a mirror to their own performance and improve it Shows project managers how to become masters at expecting the unexpected and thereby ratcheting up their success rates What youll learnThis book shows you how to: Understand the problems that every project faces, and how to avoid them Adjust your management style if it causes problems for your projects Determine just what your program manager is thinking, and what he or she wants from you Make sure, if your projects fail, that they do so in interesting and educational ways, not mundane ones Ensure that your projects run smoother, with less focus on the mistakes and more on the challenges Become a top project manager in your company, your field, the world! Who this book is for No-Drama Project Management: Avoiding Predictable Problems for Project Success is for project managers who have had projects go awry in the past and dont understand why. It is for the project manager who wants to think like a program manager and keep from making the kinds of mistakes that will get them in hot water. It is also for program or portfolio managers who need to help train project managers to keep projects on track by managing the known unknowns. Finally, this book is for project managers who are ready to think beyond their current projects and look ahead to a job as a program or portfolio manager. Table of Contents Introduction: The No-Drama Project Manager Project Management SuccessWhat do you mean expect the expected? Identify RequirementsTell me againwhat are we trying to do here? PrioritizeWhich is higher: critical, must-have, or essential? Manage ChangeIm sure we can squeeze that in without adjusting the schedule. Align with the ClientHmm . . . I dont remember talking about that. Testing AssumptionsWell, when we started this project, we were assuming... Identify Decision MakersYou werent the one to make that call? Communicate EffectivelyI must not have gotten that email. Develop a PlanLets just get started; we know what we need to do. Prepare for ProblemsHonestly, we really hoped this wouldnt happen. Establish MetricsWhats the score now? Know the RolesCoach, tell me again where Im playing? Handling the Truly UnexpectedUh oh . . . The End of Drama

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No-Drama Project Managment: Avoiding Predictable Problems for Project Success

Copyright 2011 by Bart Gerardi

All rights reserved. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system, without the prior written permission of the copyright owner and the publisher.

ISBN-13 (pbk): 978-1-4302-3990-1

ISBN-13 (electronic): 978-1-4302-3991-8

Trademarked names, logos, and images may appear in this book. Rather than use a trademark symbol with every occurrence of a trademarked name, logo, or image we use the names, logos, and images only in an editorial fashion and to the benefit of the trademark owner, with no intention of infringement of the trademark.

The use in this publication of trade names, trademarks, service marks, and similar terms, even if they are not identified as such, is not to be taken as an expression of opinion as to whether or not they are subject to proprietary rights.

President and Publisher: Paul Manning
Lead Editor: Jeff Olson
Editorial Board: Steve Anglin, Mark Beckner, Ewan Buckingham, Gary Cornell,
Morgan Ertel, Jonathan Gennick, Jonathan Hassell, Robert Hutchinson, Michelle
Lowman, James Markham, Matthew Moodie, Jeff Olson, Jeffrey Pepper,
Douglas Pundick, Ben Renow-Clarke, Dominic Shakeshaft, Gwenan
Spearing, Matt Wade, Tom Welsh
Coordinating Editor: Jennifer L. Blackwell
Copy Editor: Tiffany Taylor
Compositor: Mary Sudul
Indexer: BIM Indexing & Proofreading Services
Cover Designer: Anna Ishchenko

Distributed to the book trade worldwide by Springer Science+Business Media, LLC., 233 Spring Street, 6th Floor, New York, NY 10013. Phone 1-800-SPRINGER, fax (201) 348-4505, e-mail .

For information on translations, please e-mail .

Apress and friends of ED books may be purchased in bulk for academic, corporate, or promotional use. eBook versions and licenses are also available for most titles. For more information, reference our Special Bulk SaleseBook Licensing web page at www.apress.com/bulk-sales.

The information in this book is distributed on an as is basis, without warranty. Although every precaution has been taken in the preparation of this work, neither the author(s) nor Apress shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this work.

To my loving wife Judy,
who supports me in all my crazy projects.

Contents
About the Author

Bart Gerardi is a program manager for an e-commerce company in the E-Commerce 50. He has been a consultant, manager, and leader for 15 years. Bart's love of bringing projects to market has spanned several companies, positions, and waves of Internet fads. Always on the lookout for new projects to run, he also manages the delivery of several teams bringing the next generation of e-commerce to the industry. Bart lives in the Boston area.

You can find more of Bart's writings at www.NoDramaPM.com.

Acknowledgments

There are a lot of people who knowingly or unknowingly made this book possible. These include people who have taught me, people I have learned from, people who worked with me or for me, as well as the people who participated in the creation of the book itself. Without any one of these people, this book would never have existed, and for that I am eternally grateful.

The first group of people are those I've worked for, either in the past or the present. They include Brad Palmer, Adrian Griego, Neil Wheaton, Josh Koppelman, and Tim Martin. These are the folks who felt it was their job to teach me, sometimes accidentally, the practice of running projects. Without them, I wouldn't have had projects to run or experiences to share throughout this book.

The focus of this book is on how a program manager manages project managers. I have to thank my fabulous team for allowing me to manage them for the past several years and practice some of these concepts on them. My team has included Adam Garland, Caleb Munson, Charlene Bunting, Erin DeCesare, Kelli Connors, Matt Gittlitz, and Nicholas Smith, among others throughout the years. In particular, Adam was the one who made me write this book in the first place.

Part of the crux of No-Drama Project Management is working well with your clients. In order for this to work, you need clients who are willing to play along and willing to experiment with you. I've been fortunate to have great clients in Marion Thomas, James Connolly, Matt Guinen, Julia Voorhees, Alison French, Christine Midwood, and my client and thinking partner, Jennifer Hood, plus several score more.

The process of writing a book is a long one, and there are more people involved that you can imagine. This book wouldn't have seen print if not for my great editors, Jennifer Blackwell and Jeff Olson, and outstanding copy-editor Tiffany Taylor, and probably many more who I don't know about. What you hold in your hands is as much due to them as to me.

Finally, the people who gave the most to let me write this book are my family. My wonderful wife Judy, and my three kids, Emily, Brett, and Ben, didn't mind when I was writing during family vacations, and encouraged me by getting excited when the cover was complete (and sharing with their friends). They were key stakeholders in this entire project, a concept I discuss later in the book.

If any one of the people I've worked with, I've worked for, I've helped support, or who supported me had acted a little bit differently than they did, this book wouldn't exist. It's hard to put into words my thanks, other than to say, thanks for everything.

Preface

If you picked up this book, you are probably a project manager, program manager, or some other project professional. I can tell you, without knowing you personally, that some of your projects have failed. In fact, one might be in the process of failing right now. What you may not know is that not all failures are created equal. Some failures are actually good for your career, whereas some successes may not be. Why is this?

Drama.

Your team, clients, sponsors, and managers want you to be successful. They want every project to create a lot of value and be fondly remembered after it's finished. But this isn't always the case, and it's not always a bad thing. What they don't want is for your project to be full of anxiety and stress. And there is no better way to create stress than by failing in a way that other projects have failed. These include things like lack of preparation, lack of communication, or lack of understanding or alignment on what the project is supposed to deliver. The cause and result of any of these failures is the same:

Drama.

Drama is sand in the gears of any project.

This book explores the predictable ways that projects fail, and how you can work to avoid them. Nobody wants to be on a project that fails for an obvious reason or due to the actions or inactions of the project manager. Projects are inherently risky, and some of those risks are beyond your control. Having one of those risks sink your project isn't necessarily a big deal, nor does it have to a career buster. But to have an issue that looks to others (and yourself) like a failure of basic project-management skills ruin your delivery may also ruin your prospects of advancement. Fortunately, avoiding that fate is well within your control.

In the chapters that follow, I discuss the problems that doom projects over and over again, and how you can recognize and prevent them. The hope is that if your project is destined to fail, at least it will be for a reason you can be proud ofsomething you can tell fascinating stories about for years to come.

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