Anne Bruce - Solving Employee Performance Problems: How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in Everyone

How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in Everyone

Anne Bruce
Brenda Hampel
Erika Lamont

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ISBN: 978-0-07-176991-4
MHID: 0-07-176991-9

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Chapter 1
Set Expectations to Avoid Performance Issues

Chapter 2
The Four-Step Model to Getting Performance Management Right Every Time: Start Where You Are

Chapter 3
Communicate Clearly and Often

Chapter 4
Accelerate Performance Success: From 0 to 60 in Real Situations

Chapter 5
How Leaders Can Be Proactive (and Not Reactive) with Performance: Make a Plan and Follow It

Chapter 6
30 Starters for Tough Performance Conversations: Waiting and Hoping Wont Cut It

Chapter 7
Managing Performance in Todays Dynamic Workplace

Chapter 8
Coach and Develop: Case Studies, Templates, and Tools

Chapter 9
Measuring Performance to Spot Problems Early

Chapter 10
Using the Strategies Successfully in Your Organization

I have been in the human resources profession for going on 20 years, and I can finally say that I have found in this book, Solving Employee Performance Problems: How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in Everyone, an invaluable resource that I am using almost daily, primarily because this is a book that delivers on its titles promise.

I have found this book to be a practical road map and compass a navigational tool that can help guide almost any leader, HR professional, manager, supervisor, or business owner, along with his or her organization, closer to reaching best-in-class status. Just like you, at every conference, professional meeting, convention, and book signing event I attend, Ive been looking for a resource that will enhance employee performance and take my organization to the next level. Additionally, I look for resources that show me new, creative ways to handle specific performance problems when they arise, offer positive solutions and nonambiguous statements when called for, stop the guessing game of hunting for the perfect verbiage, and whenever possible, just make my life easier by saving me time and eliminating the frustration of trying to spin all the plates of constructive and caring discipline in the workplace.

At its core, this book resonates with the critical importance of treating employees with dignity and respect, honoring everyones unique differences, and motivating and developing employees and their competencies to a higher plane of performance. Isnt that what we all seek to achieve in our organizations? This approach is clearly demonstrated throughout this book with easy-to-use toolkits and templates youll refer to regularly, including mini and real-world case studies, dozens of tough performance conversation starters, employee coaching and development forms, and timely techniques that you can pull right out of this book and use on the spotjust-intime solutions to real-world employee performance problems when you need them most.

Inevitably employee problems and a wide variety of people challenges are going to surface in the workplace for all of us, no matter how happy or successful our corporate culture might be. The creative bent to this book is that it not only reads our minds on what weve all been thinking and wanting to address better, but it gives us as readers specific ways we can address the most difficult employee issues, including drama in the workplace, tardiness, insubordination, abuse of Family and Medical Leave Act (FMLA) regulations, profanity, and so on, and then provides concrete ways to build a framework for structuring solutions in partnership with employees.

Clearly when we all learn to confront performance issues head on and more effectively, we also learn to better build our organizations employee brand, we increase confidence among the workforce, we create ongoing employee/employer loyalty, and we garner inspired buy-in and team building. Its a win-win for everybody. Its ROI at its bestreturn on investment in people and return on integrity of the organization!