C. RICHARD WEYLMAN, chairman of Weylman Consulting Group and CEO of the Weylman Center for Excellence in Practice Management, is a highly sought-after sales and marketing consultant, speaker, and media expert. His writings have been featured in Investment Advisor, Fundfire, NALU, GAMA News Journal, and on WSJ.com and Forbes.com .
EPILOGUE
Go Forth and Knock Em Alive
Let go of your attachment to being right, and suddenly your mind is more open.
RALPH MARSTON, AUTHOR OF
THE POWER OF TEN BILLION DREAMSW EVE REACHED THE END of our journey together. Its been a privilege to share with you the way to an elevated business performance in todays marketplace. I hope that by now you totally understand the Power of Why and have accomplished whatever goal inspired you to buy this book in the first place. This process will help you approach your problems and do things very differently.
The times they are a-changin, no doubt about it. Being just somewhat visible to potential customers is no longer enough. Its critical that you break out and be seen as distinct from all the other businesses and purchase options consumers are choosing from today.
As good as your business may be from your perspective, consumers are hungry for a business that understands, communicates, and delivers from their perspective. To create a distinct presence requires changing the way you see and do things. Trumpeting your attributes and features can no longer be the main thrust of your promotion. Instead, you must recognize the power that comes from knowing the real reasons why people inquire and ultimately purchase from your business.
This key component of distinction requires engaging with your best customers and listening carefully to what they say they value. Youll no longer be using a unique selling proposition to convince people to buy. Rather, youll craft and use a Unique Value Promise that compels people to inquire and engage in a purchase conversation.
Now that youre promising customers a new level of psychologically and emotionally satisfying outcomes, you have to meet their expectations every time. As you develop a promise-centric culture, your team must be equipped to deliver. With your promise in place and your team on board, youll be ready to take your place of distinction in the marketplace. This requires that every customer and prospective customer communication and touch point carries your Unique Value Promise into the marketplace.
The curiosity driven by your UVP will lead to more business, but only if your sales team makes the changes necessary to stay congruent with its customer-centric promotion. By probing deeply with trilogy questions, theyll discover what people want to accomplish with your products and services. When they combine that insight with advantage-based selling, the results will convert increased inquiries into increased sales.
Your objective is to never again blend in. To sustain your breaking away from the pack in a competitive marketplace, its essential that you elevate your service and customer interactions so that you no longer just have satisfied clients, but delighted advocates instead.
Those who cannot change their minds cannot change anything.
GEORGE BERNARD SHAW
If Ive done my part correctly, this famous quotation doesnt apply to you, the reader of this book. Youve already had a change of mind and are compelled and committed to accomplish your goals.
Good fortune and blessing to us all.
Further Study and Inspiration
BOOKS
Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant by W. Chan Kim and Rene Mauborgne
Brand: It Aint the Logo* (*Its What People Think of You) by Ted Matthews How to Win Friends and Influence People by Dale Carnegie
Mr. Shmooze: The Art and Science of Selling Through Relationships by Richard Abraham
Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles, with a foreword by Harvey Mackay
Switch: How to Change Things When Change Is Hard by Chip Heath and Dan Heath
FILMS
Pay It Forward is a 2000 American film about a seventh grade boy given a social studies assignment to launch a project that changes the world. The boy starts a pay it forward movement, which means paying back a debt not to the person whom you owe but to someone else, so it starts off a wave of selfless giving. The film inspires behavior based on responding to someone elses needs without focusing strictly on yourself.
Breaking Away is about four teenage boys in Bloomington, Indiana, who create their own relay team to compete in the famous Indiana University Little 500 bicycle race against professionals from around the world and, against all odds, win at the last second. The story is a beautifully acted portrayal of team work success, and ranked eighth on the list of Americas 100 Most Inspiring Movies compiled by the American Film Institute.
Chariots of Fire is based on the true story of two runners from the University of Cambridge who compete together on the British team during the 1924 Olympics in Paris. One is a devout Scottish Christian who nearly ruins any chance for a medal by refusing to enter a race held on a Sunday. The other is a Jew who competes to silence prevailing anti-Semitism in England and Europe during this pre-WWII period. In the climactic finale, both win gold medals, inspiring the world with their altruism, self-sacrifice, and sense of universal brotherhood.
Working Girl is a film about cutthroat office politics inside the mergers and acquisitions department of a large Wall Street investment bank. A boss tries to take credit for her secretarys ideas, but ultimately is defeated by the spunk and intelligence of her younger rival. It demonstrates overcoming a tradition of a ruthless office culture by focusing solely on whats right for the customer.
The Blind Side is based on the true story of an impoverished black boy adopted by an affluent white Southern family and encouraged to play highly competitive football. As he gradually becomes successful we see how major community prejudice and widespread discrimination are confronted, with an inspiring and uplifting outcome.
First Position is a documentary film about preteen dancers from all over the world competing in the Youth America Grand Prix in New York City, an annual competition for dancers ages nine to nineteen for a place at an elite ballet school and company. It demonstrates the amazing, obsessive, and often painful self-discipline required of these children and their parents in the pursuit of artistic excellence and professional opportunity. The films inspirational message can be applied to virtually all endeavor in building individual and team business success.