Sheila Shaffie - The Mcgraw-Hill 36-Hour Course : Lean Six Sigma
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Copyright 2012 by Sheila Shaffie and Shahbaz Shahbazi. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.
ISBN: 978-0-07-175085-1
MHID: 0-07-175085-1
The material in this eBook also appears in the print version of this title: ISBN: 978-0-07-174385-3, MHID: 0-07-174385-5.
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CONTENTS
INTRODUCTION
With the integration of the Lean and Six Sigma methodologiesthe Big Bang of the quality movementthe business world finally has at its disposal the tools it needs to actually deliver top-quality service and products. As we shall see in this book, it is up to the leaders of each organization to make the tough decisions and transform their organization from one that uses catchphrases and sexy slogans to attract customers (only to lose them a few months later) to one that actually has the facts and data to back up the claims it makes about being a quality organization. The truth is that the GDP of the United States has seen a steady shift from manufacturing to services over the last two decades, and the visible differentiation in the nonmanufacturing sector is through service delivery and product ingenuity. Lean Six Sigma is based on the premise that in order to deliver service and product excellence, firms must not only have an in-depth knowledge of their internal processes, but also have a profound understanding of customers current expectations and future needs.
While they are still two distinct practices and philosophies, the integration of Lean and Six Sigma has created an approach that is more flexible and applicable when addressing business challenges. Lean Six Sigma helps companies make the transformation from a more traditional business and operational management model to a process management one. This transformation allows for increased clarity, consistency, ownership, and control of business processes.
This book aims to introduce you to Lean Six Sigma and to help you make informed decisions about this methodology. Our learning objectives for you are to enable you to:
Understand why a company should utilize the Six Sigma and Lean methodologies
Learn the roles of measurement and statistics in Six Sigma
Gain exposure to a range of tools, from simple to advanced
Understand the value of combining Six Sigma with Lean methodology
Understand when and why to apply Six Sigma and Lean tools
Engage in a step-by-step application of the methodology and tools
Develop a rollout plan and outline the roles of executives and leaders in supporting that plan
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