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Sheila Shaffie - The Mcgraw-Hill 36-Hour Course : Lean Six Sigma

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Copyright 2012 by Sheila Shaffie and Shahbaz Shahbazi All rights reserved - photo 1

Copyright 2012 by Sheila Shaffie and Shahbaz Shahbazi All rights reserved - photo 2

Copyright 2012 by Sheila Shaffie and Shahbaz Shahbazi. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

ISBN: 978-0-07-175085-1
MHID: 0-07-175085-1

The material in this eBook also appears in the print version of this title: ISBN: 978-0-07-174385-3, MHID: 0-07-174385-5.

All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps.

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Portions of information contained in this publication/book are printed with permission of Minitab Inc. All such material remains the exclusive property and copyright of Minitab Inc. All rights reserved.

TERMS OF USE

This is a copyrighted work and The McGraw-Hill Companies, Inc. (McGraw-Hill) and its licensors reserve all rights in and to the work. Use of this work is subject to these terms. Except as permitted under the Copyright Act of 1976 and the right to store and retrieve one copy of the work, you may not decompile, disassemble, reverse engineer, reproduce, modify, create derivative works based upon, transmit, distribute, disseminate, sell, publish or sublicense the work or any part of it without McGraw-Hills prior consent. You may use the work for your own noncommercial and personal use; any other use of the work is strictly prohibited. Your right to use the work may be terminated if you fail to comply with these terms.

THE WORK IS PROVIDED AS IS. McGRAW-HILL AND ITS LICENSORS MAKE NO GUARANTEES OR WARRANTIES AS TO THE ACCURACY, ADEQUACY OR COMPLETENESS OF OR RESULTS TO BE OBTAINED FROM USING THE WORK, INCLUDING ANY INFORMATION THAT CAN BE ACCESSED THROUGH THE WORK VIA HYPERLINK OR OTHERWISE, AND EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. McGraw-Hill and its licensors do not warrant or guarantee that the functions contained in the work will meet your requirements or that its operation will be uninterrupted or error free. Neither McGraw-Hill nor its licensors shall be liable to you or anyone else for any inaccuracy, error or omission, regardless of cause, in the work or for any damages resulting therefrom. McGraw-Hill has no responsibility for the content of any information accessed through the work. Under no circumstances shall McGraw-Hill and/or its licensors be liable for any indirect, incidental, special, punitive, consequential or similar damages that result from the use of or inability to use the work, even if any of them has been advised of the possibility of such damages. This limitation of liability shall apply to any claim or cause whatsoever whether such claim or cause arises in contract, tort or otherwise.

CONTENTS

INTRODUCTION

With the integration of the Lean and Six Sigma methodologiesthe Big Bang of the quality movementthe business world finally has at its disposal the tools it needs to actually deliver top-quality service and products. As we shall see in this book, it is up to the leaders of each organization to make the tough decisions and transform their organization from one that uses catchphrases and sexy slogans to attract customers (only to lose them a few months later) to one that actually has the facts and data to back up the claims it makes about being a quality organization. The truth is that the GDP of the United States has seen a steady shift from manufacturing to services over the last two decades, and the visible differentiation in the nonmanufacturing sector is through service delivery and product ingenuity. Lean Six Sigma is based on the premise that in order to deliver service and product excellence, firms must not only have an in-depth knowledge of their internal processes, but also have a profound understanding of customers current expectations and future needs.

While they are still two distinct practices and philosophies, the integration of Lean and Six Sigma has created an approach that is more flexible and applicable when addressing business challenges. Lean Six Sigma helps companies make the transformation from a more traditional business and operational management model to a process management one. This transformation allows for increased clarity, consistency, ownership, and control of business processes.

This book aims to introduce you to Lean Six Sigma and to help you make informed decisions about this methodology. Our learning objectives for you are to enable you to:

Understand why a company should utilize the Six Sigma and Lean methodologies

Learn the roles of measurement and statistics in Six Sigma

Gain exposure to a range of tools, from simple to advanced

Understand the value of combining Six Sigma with Lean methodology

Understand when and why to apply Six Sigma and Lean tools

Engage in a step-by-step application of the methodology and tools

Develop a rollout plan and outline the roles of executives and leaders in supporting that plan

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