Table of Contents
About the Editor
Andrew Hiles is a founding Director of Kingswell International, a global consultancy in Enterprise Risk Management (www.kingswell.net). He has over 30 years international experience of Crisis and Business Continuity Management, having conducted projects in some 60 countries. In 1988 he was founder and, for some 15 years, Chairman of Survive, the first international user group for Business Continuity professionals, which was the incubator from which the Business Continuity Institute grew. He was founding Director and first Chairman of the Business Continuity Institute (Fellow #1) and was also a founding director of the World Food Safety Organization. He became a member of the British Computer Society and of the Institute for Data Processing Management in 1983. Andrew is a Freeman of the City of London.
Andrew was a member of the committee establishing the British Standards Institution BSI 7799 Information Security standard (which has now evolved into ISO 27001) and contributed to BS 25999. He has been a member of the advisory board of the Continuity Forum and an editorial board advisor to Contingency Planning and Management magazine (CPM) and to Continuity Central. He is a mentor under the BCI mentoring scheme.
He is the author of Business Continuity - Best Practice and Enterprise Risk Assessment - Best Practices, both published by Rothstein Associates (www.rothstein.com), and the Guide to Risk Management published by the Institute of Chartered Accountants of England and Wales. Andrew co-edited the first edition of this book and edited the second edition; he also contributed to the Guide to Business Continuity Management, published for the Confederation of British Industry by Caspian Publishing and to Business Continuity Management, published by the UK Institute of Directors and the Department of Trade & Industry. His books are required or referenced reading at some 30 universities around the world. His software tool, BC Framework, is a top-selling toolkit of models, templates, forms, checklists, guides and presentations accompanied by a step-by-step How to guide to BCM. He has over 300 published articles on Business Continuity to his credit.
Andrew has been a speaker or chair at many international conferences and has delivered over 500 successful public and in-company workshops and training courses, as well as broadcasting on television, radio, webinars and podcasts.
He developed the Business Risk Management course for the 330 000 members of the American Institute of Certified Public Accountants and Business Continuity workshops for the UK Office of Government Commerce (the UK Cabinet Offices advisory service for the public sector). He presents training in the Americas, Eastern, Central and Western Europe, Russia, the Middle East, Africa, China, the Indian subcontinent, Australia and the Pacific Rim for the worlds leading training companies.
In 1997 Andrew was presented with the Western Press Award for services to business; in 1999 he was nominated for Lifetime Achievement in BC at the first BC Awards ceremony in the UK. In 2004 Andrew was inducted into the prestigious Business Continuity Hall of Fame by CPM magazine in Washington DC. Since then, Andrew has continued to provide consulting and training to blue chip clients around the world and written seminal papers on BC and related topics.
This book is dedicated to Murphy, an eternal optimist.
Contributors
TIM ARMIT
Director, Clifton Risk Management
TimWArmit@aol.com
PETER BARNES FBCI
Principal, 2c Consulting
peterbarnes@2c-consulting.com
LYNDON BIRD FBCI
Technical Director, Business Continuity Institute
lyndon.bird@thebci.org
THOMAS CARROLL MBCS
Director, Kingswell International, UK
tcarroll@kingswell.net
IAN CHARTERS FBCI
Consultant, Continuity Systems Ltd, UK
ianc@continuity.co.uk
MALCOLM CORNISH FBCI, FCA
Consultant, UK
malcolm@rmi-uk.co.uk
NEAL COURTNEY FBCI
Managing Director, BELFOR UK
courtney@uk.belfor.com
MIKE GIFFORD, CBCP
ACP National Director of Membership
mjg@capgroup.com
TIMOTHE GRAZIANI
Business Continuity Manager, Orange Dominicana, Dominican Republic
tgraziani@orange.com.do
DENNIS C. HAMILTON FBCI
CEO Crisis Response Planning, Canada
dennis.hamilton@crpccrisismanagement.com
GARY HIBBERD
Business Continuity Manager, Irwin Mitchell LLP
Gary.Hibberd@IrwinMitchell.com
ANDREW HILES FBCI
Director, Kingswell International Limited, UK/International; founding director of the BCI
ahiles@kingswell.net
DAVID HONOUR
Editor, Continuity Central, UK
dhonour@continuitycentral.com
JAYNE HOWE FBCI, MRP, CBRM
Managing Partner, THE HOWE PARTNERSHIP, Canada
jayne.howe@sympatico.ca
GREGG JACOBSEN, MA, CBCP
Consultant
grewjac@ix.netcom.com
ALLEN JOHNSON
Director, Scenaris, UK
allen.johnson@scenaris.co.uk
SUE KERR, CBCP
President of Continuity First, Inc.
sue.kerr@continuityfirst.com
PAUL F. KIRVAN FBCI, CBCP, CISSP
Consultant, P Kirvan & Associates, USA
pkirvan@msn.com
DHIRAJ LAL BCCE, BS25999 Technical Expert, Assessor and Lead Auditor, CBCP, CISA, ITIL.
Country Manager, India, BCM Institute
dhiraj@bcm-institute.org
GARY LIU, CBCP
CEO, DRI China
gary.liu@drichina.org
CHARLIE MACLEAN-BRISTOL MBCI, FEPS, CPP
Founding director of PlanB, UK
cmb@planbconsulting.co.uk
STEVE MELLISH, FBCI
Head of Business Continuity, Sainsburys Supermarkets Ltd. and a past BCI Chairman, UK
Steve.Mellish@sainsburys.co.uk
MELVYN MUSSON FBCI
Business Continuity Planning Manager, Edward Jones, USA
melvyn.musson@edwardjones.com
JOHN ORLANDO, PhD
Program Director for the Norwich University, VT, Master of Science in Business Continuity Management
jorlando@norwich.edu
RUSSELL PRICE
Founder and Chairman, The Continuity Forum, UK
Russell.Price@Continuityforum.org
RANJIT KOVILINKAL RAMAKRISHNAN
Co-founder of TRUE India, a social venture, India
ranjit.kovilinkal@truein.org
JOHN ROBINSON, FBCI
Managing Director of INONI Limited
John.robinson@inoni.com
ROLF VON RSSING FBCI
Partner, Advisory, KPMG Deutsche Treuhand-Gesellschaft AG, Germany
rroessing@kpmg.com
PHILIP JAN ROTHSTEIN, FBCI - USA
President, Rothstein Associates and publishers of the Rothstein Catalog
pjr@rothstein.com
DANNY ROWLAND
Director, Dispute-Resolution. Limited, UK
dan@dispute-resolution.ltd.uk
PIPER-ANNA SHIELDS
Head of Public Relations & Communications SunGard Availability Services (UK) Limited
Piper.Shields@sungard.com
DAWN M. SHILEY
Communications and Marketing Manager, Scholarship Program Director International Association of Emergency Managers
shiley@iaem.com