Hallie Preskill - Evaluative Inquiry for Learning in Organizations

For information:

SAGE Publications, Inc.
2455 Teller Road
Thousand Oaks, California 91320
E-mail: order@sagepub.com

SAGE Publications Ltd.
6 Bonhill Street
London EC2A 4PU
United Kingdom

SAGE Publications India Pvt. Ltd.
M-32 Market
Greater Kailash I
New Delhi 110048 India

Acquiring Editor:

C. Deborah Laughton

Editorial Assistant:

Eileen Carr

Production Editor:

Denise Santoyo

Designer/Typesetter:

Danielle Dillahunt

Cover Designer:

Candice Harman

List of Strategies, Exhibits, and Figures

xi

Acknowledgments

xv

Introduction

xvii

1. Evaluative Inquiry and Organizational Change

2. Learning in Organizations

3. Evaluative Inquiry Learning Processes

4. Focusing the Evaluative Inquiry

5. Carrying Out the Inquiry

6. Applying Learning

7. Building the Infrastructure for Evaluative Inquiry

8. The Practice of Evaluative Inquiry

Questions for Facilitating Evaluative Inquiry

References

Index

About the Authors

List of Strategies, Exhibits, and Figures

xi

Acknowledgments

xv

Introduction

xvii

For Whom Did We Write This Book?

xxi

Our Field Research

xxii

Overview of the Book

xxiii

1. Evaluative Inquiry and Organizational Change

Organizational Change as the Status Quo

Transitioning to the Knowledge Era

Failure of Past Change Efforts

The Role of Learning in Our Future

2. Learning in Organizations

How Individuals Learn

Team Learning

Developing Team Capacity for Evaluative Inquiry

Ensuring Effective Team Processes for Evaluative Inquiry

Challenges to Effective Evaluative Inquiry Teamwork

Managing Conflict Within Evaluative Inquiry Teams

When Team Members Come and Go

How Organizations Learn

Models of Organizational Learning

3. Evaluative Inquiry Learning Processes

Dialogue

Reflection

Asking Questions

Identifying and Clarifying Values, Beliefs, Assumptions, and Knowledge

4. Focusing the Evaluative Inquiry

Initiating Evaluative Inquiry

Defining the Evaluative Issue

Identifying Stakeholders

Determining Evaluative Questions

Illustrative CaseFocusing the Inquiry

Some Background

Purpose

Stakeholders (Intended Users of the Evaluative Inquiry's Process and Findings)

Evaluative Questions

5. Carrying Out the Inquiry

Designing the Inquiry

Methods and Procedures for Data Collection

Methods and Procedures for Data Analysis and Interpretation

Methods and Procedures for Communicating and Reporting

Planning Formats

Implementing Inquiry Activities

Data Collection

Data Analysis and Interpretation