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Edgar H Schein - Humble Inquiry: The Gentle Art of Asking Instead of Telling

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Humble Inquiry: The Gentle Art of Asking Instead of Telling: summary, description and annotation

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The Key to Effective Communication
Communication is essential in a healthy organization. But all too often when we interact with peopleespecially those who report to uswe simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice Humble Inquiry.
Ed Schein defines Humble Inquiry as the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person. In this seminal work, Schein contrasts Humble Inquiry with other kinds of inquiry, shows the benefits Humble Inquiry provides in many different settings, and offers advice on overcoming the cultural, organizational, and psychological barriers that keep us from practicing it.

Edgar H Schein: author's other books


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More Praise for Humble Inquiry

An invaluable guide for a consultant trying to understand and untangle system and interpersonal knots. Written with a beguiling simplicity and clarity, it is laden with wisdom and practicality.

Irvin Yalom, MD, Professor Emeritus of Psychiatry, Stanford University

The lessons contained in this deceptively simple book reach beyond the authors experience gained from a lifetime of consultation to organizations of all sizes and shapes. It provides life lessons for us all. If, as a result of reading this book, you begin to practice the art of humble asking, you will have taken an important step toward living wisely.

Samuel Jay Keyser, Peter de Florez Professor Emeritus, MIT

This book seriously challenges leaders to re-examine the emphasis on task orientation and telling subordinates how best to do their jobs. Humble Inquiry increases organizational capacity to learn more from cross-cultural teamwork, reduces stress, and increases organizational engagement and productivity.

Jyotsna Sanzgiri, MBA, PhD, Professor, California School of Professional Psychology, Alliant International University

This book is particularly important for leaders who in these complex times need advice and tools for building trust in their relationships with subordinates individually or in teams.

Danica Purg, President, IEDC-Bled School of Management, Bled, Slovenia

This book is an exercise in inquiry by a recognized master of humble insight.

Art Kleiner, Editor-in-Chief, Booz & Company/ strategy+business

Ed Schein has provided a new and thoughtful reframing of interpersonal dynamics through the notion of Humble Inquiry. This short book is packed with insights as Schein rigorously explores the impact of his ideas in his usually clear and readable style.

Michael Brimm, Professor of Organizational Behavior, INSEAD Europe

Humble Inquiry is an elegant treatment of how to go about building and sustaining solid, trusting relationships in or out of the workplace. A masterful take on a critical human skill too infrequently practiced.

John Van Maanen, Erwin Schell Professor of Management and Professor of Organization Studies, MIT

A fast read and full of insight! Considering the cultural, occupational, generational, and gender communication barriers we face every day, Humble Inquiry proposes a very practical, nonthreatening approach to bridging those gaps and increasing the mutual understanding that leads to operational excellence.

Rosa Antonia Carrillo, MSOD, safety leadership consultant

A remarkably valuable guide for anyone interested in leading more effectively and building strong relationships. Ed Schein presents vivid examples grounded in a lifetime of experience as husband, father, teacher, administrator, and consultant.

Robert B. McKersie, Professor Emeritus, Sloan School of Management, MIT

Ed Schein has an eye for bold yet subtle insights into the big picture and a knack for writing about them clearly. Humble Inquiry like his previous book Helping shows that he is equally talented at bringing fresh thinking to well-trodden ground.

Grady McGonagill, EdD, Principal, McGonagill Consulting

What did I gain from reading Humble Inquiry ? I became more aware of the subtle but powerful ways we affect each other as we talk and how the right kind of questions can dramatically improve the quality and efficiency of communication, with benefits that range from increased patient safety and satisfaction to employee motivation and morale to organizational performance. You cant afford to not know about this.

Anthony Suchman, MD, MA, University of Rochester School of Medicine and Dentistry

With the world as his classroom, Ed Schein continues to guide us through modern day chaos with the powerful behaviors of Helping and Humble Inquiry . This is a must-read for anyone who truly wishes to achieve important goals!

Marjorie M. Godfrey, Codirector, The Dartmouth Institute for Health Policy & Clinical Practice Microsystem Academy

Humble Inquiry

Other Books by Edgar Schein

Organizational Culture and Leadership
Helping
The Corporate Culture Survival Guide
Organizational Psychology
Career Anchors
Process Consultation
DEC Is Dead, Long Live DEC

Humble Inquiry

The Gentle Art of Asking Instead of Telling

EDGAR H. SCHEIN

Humble Inquiry Copyright 2013 by Edgar H Schein All rights reserved No - photo 1

Humble Inquiry

Copyright 2013 by Edgar H. Schein

All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher, addressed Attention: Permissions Coordinator, at the address below.

Humble Inquiry The Gentle Art of Asking Instead of Telling - image 2

Berrett-Koehler Publishers, Inc.
235 Montgomery Street, Suite 650
San Francisco, California 94104-2916
Tel: (415) 288-0260, Fax: (415) 362-2512
www.bkconnection.com

Ordering information for print editions

Quantity sales . Special discounts are available on quantity purchases by corporations, associations, and others. For details, contact the Special Sales Department at the Berrett-Koehler address above.

Individual sales . Berrett-Koehler publications are available through most bookstores. They can also be ordered directly from Berrett-Koehler: Tel: (800) 929-2929; Fax: (802) 864-7626; www.bkconnection.com

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