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PricewaterhouseCoopers LLP - Memos to the President: Management Advice From the Nations Top CEOs

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Eavesdrop in the corridors of power . . .The nations top CEOs share their valuable insights, experiences, and techniques running large, powerful organizations with the President of the United States. James J. Schiro, CEO of leading consulting firm PricewaterhouseCoopers, has compiled important advice that reveals the crucial factors that determine the success of the countrys top companies.In Memos to the President, chief executive officers from leading U.S. corporations apply their knowledge of managing complex organizations to the monumental challenges facing the federal government. In memos addressed directly to the president, they discuss major management issues and offer valuable insights and strategies that will help the president leverage technology to improve performance; create new programs for developing future leaders; improve internal communications; manage large-scale organizational change; and promote ethical behavior. This invaluable advice comes from major business figures, including:James B. Kelly of UPSJ. W. Marriott Jr. of Marriott InternationalEsther Dyson of EDventure HoldingsEarnest Deavenport of Eastman ChemicalArthur Blank of Home DepotSolomon D. Trujillo of U S WestSeymour Sternberg of New York LifeJoseph Neubaur of AramakLars Nyberg of NCR

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PricewaterhouseCoopers LLP
Memos to the President: Management Advice From the Nations Top CEOs

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title Memos to the President Management Advice From the Nations Top - photo 1
title:Memos to the President : Management Advice From the Nation's Top CEOs
author:Schiro, James J.
publisher:John Wiley & Sons, Inc. (US)
isbn10 | asin:
print isbn13:9780471393382
ebook isbn13:9780471436911
language:English
subjectLeadership, Chief executive officers, Management.
publication date:2000
lcc:HD57.7.M46 2000eb
ddc:658.4
subject:Leadership, Chief executive officers, Management.
Page iii
Memos to the President
Management Advice from the Nation's Top CEOs
Edited with
An Introduction by
James J. Schiro, CEO
Page iv Copyright 2000 PricewaterhouseCoopers PricewaterhouseCoopers - photo 2
Page iv Copyright 2000 PricewaterhouseCoopers PricewaterhouseCoopers - photo 3
Page iv
Copyright 2000 PricewaterhouseCoopers. PricewaterhouseCoopers refers to the individual member firms of the worldwide PricewaterhouseCoopers organization. All rights reserved.
Photo credits: Photo on page 80 by Ken Korsh Photographer. Photo on page 102 by Philip Bermingham Photography. Photo on page 128 by Gittings & Lorfing.
Published by John Wiley & Sons, Inc.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 750-4744. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 605 Third Avenue, New York, NY 10158-0012, (212) 850-6011, fax (212) 850-6008, email: PERMREQ@WILEY.COM.
This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional services. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.
ISBN 0-417-43691-7
This title is also available in print as ISBN 0-471-39338-X
For more information about Wiley products, visit our Web site at www.Wiley.com
Page v
Contents
Acknowledgments
ix
Introduction
xi
1
Creating Vision
Picture 4
James P. Kelly
Chairman and Chief Executive Officer, United Parcel Service (UPS)
Communicating Your VisionCreating a Charter for Your Administration
3
Picture 5
Edward J. Ludwig
President and Chief Executive Officer, BD
Getting StartedCreating a Distinct Vision
11
Picture 6
Sy Sternberg
Chairman, President, and Chief Executive Officer, New York Life Insurance Company
Making Important Decisions about Your Core Mission
21
Picture 7
Leonard D. Schaeffer
Chairman and Chief Executive Officer, WellPoint Health Networks Inc.
The Challenge of Leadership versus Management
31

Page vi
Picture 8
Joseph Neubauer
Chairman and Chief Executive Officer, ARAMARK
Building Your Team and Setting a Vision
37
2
Managing Change
Picture 9
James J. Schiro
Chief Executive Officer, PricewaterhouseCoopers
Managing Change
47
Picture 10
William R. Johnson
Chairman, President, and Chief Executive Officer, H. J. Heinz Company
Leadership for a Changing World
59
Picture 11
William D. Zollars
Chairman of the Board, President, and Chief Executive Officer, Yellow Corporation
Deploying Technology and Changing Culture
69
Picture 12
Edward A. Blechschmidt
Chairman, Chief Executive Officer, and President, Gentiva Health Services
Leading Change to Fulfill Your Strategic Vision
81
Picture 13
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