Noboru Yoshimura - Inside the Kaisha: Demystifying Japanese Business Behavior
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Inside the Kaisha: Demystifying Japanese Business Behavior
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Inside the Kaisha : Demystifying Japanese Business Behavior
author
:
Yoshimura, Noboru.; Anderson, Philip
publisher
:
Harvard Business School Press
isbn10 | asin
:
0875844154
print isbn13
:
9780875844152
ebook isbn13
:
9780585076256
language
:
English
subject
Industrial management--Japan, Corporate culture--Japan, National characteristics, Japanese.
publication date
:
1997
lcc
:
HD70.J3Y596 1997eb
ddc
:
302.3/5/0952
subject
:
Industrial management--Japan, Corporate culture--Japan, National characteristics, Japanese.
Inside The Kaisha
Demystifying Japanese Business Behavior
Noboru Yoshimura Philip Anderson
Harvard Business School Press Boston, Massachusetts
Copyright 1997 by the President and Fellows of Harvard College All rights reserved Printed in the United States of America 01 00 99 98 97 5 4 3 2
Library of Congress Cataloging-in-Publication Data
Yoshimura, Noboru. Inside the Kaisha: demystifying Japanese business behavior / Noboru Yoshimura, Philip Anderson. p. cm. Includes index. ISBN 0-87584-415-4 (alk. paper) 1. Industrial managementJapan. 2. Corporate cultureJapan. 3. National characteristics, Japanese. I. Anderson, Philip. II Title. HD70.J3Y596 1997 302.3'5'0952DC2096-9274 CIP
The paper used in this publication meets the requirements of the American National Standard for Permanence of Paper for Printed Library Materials Z39.49-1984
Contents
Preface
v
Introduction Why Another Book on Japanese Management?
1
Chapter One The Making of a Salaryman
14
Chapter Two An Insider's Perspective on the Kaisha
32
Chapter Three Insiders and Outsiders: Dual Models Mean Double Standards
56
Chapter Four Harmony Prevails, but Trust Is Rare
81
Chapter Five Cooperation Serves to Curb "Matching" Competition
104
Chapter Six Stop Bashing the West for Short-Term Thinking
127
Chapter Seven Ambiguous Goals Are Control Mechanisms
159
Chapter Eight Status Anxiety Leads to Egalitarian Hierarchy
186
Page iv
Chapter Nine Gaishi Salaryman: The Outsider's Perspective
211
Notes
241
Glossary
247
Index
250
About The Authors
261
Page v
Preface
As an undergraduate majoring in intercultural communication, Noboru Yoshimura read dozens of books on Japanese culture. He came to feel that there was something wrong with the literature, especially those works that viewed Japanese business behavior as an outgrowth of the nation's culture. Could one really explain how Japanese companies operate by focusing on the country's agricultural origins, Zen Buddhism, gardening, tea ceremonies, and the like, he wondered? With strong support from Dr. Edward Stewart, a professor at International Christian University who was Noboru's adviser, he wrote a senior thesis on Japanese corporate culture, trying to penetrate the deeper mechanisms underlying the behavior of Japanese employees and their companies.
After graduating, Noboru became a salaryman. His five-year experience at Sumitomo Bank persuaded him that only a corporate insider could tell what was really going on within a large Japanese company (a kaisha), because accurate information there is restricted to insiders. In fact, he learned, the possession of information is one of the keys differentiating insiders from outsiders.
Noboru liked Sumitomo Bank a great deal. He respected his colleagues and learned from them how to do business in a Japanese company and with Japanese customers. However, over time he became convinced that the deeply ingrained organizational mechanisms of Japanese companies like Sumitomo, which made them so competitive in a continuously growing economy, would keep them from adapting, should a discontinuous change slow growth dramatically. He began preparing to attend an American business school, so that he could take care of himself instead
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