Jira 8 Administration Cookbook
Third Edition
Over 90 recipes to administer, customize, and extend Jira Core and Jira Service Desk
Patrick Li
BIRMINGHAM - MUMBAI
Jira 8 Administration CookbookThird Edition
Copyright 2019 Packt Publishing
All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.
Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, nor Packt Publishing or its dealers and distributors, will be held liable for any damages caused or alleged to have been caused directly or indirectly by this book.
Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information.
Commissioning Editor: Richa Tripathi
Acquisition Editor: Chaitanya Nair
Content Development Editor: Rohit Kumar Singh
Senior Editor: Afshaan Khan
Technical Editor: Gaurav Gala
Copy Editor: Safis Editing
Project Coordinator: Vaidehi Sawant
Proofreader: Safis Editing
Indexer: Manju Arasan
Production Designer: Shraddha Falebhai
First published: July 2014
Second edition: May 2016
Third edition: June 2019
Production reference: 1250619
Published by Packt Publishing Ltd.
Livery Place
35 Livery Street
Birmingham
B3 2PB, UK.
ISBN 978-1-83855-812-3
www.packtpub.com
Packt.com
Subscribe to our online digital library for full access to over 7,000 books and videos, as well as industry leading tools to help you plan your personal development and advance your career. For more information, please visit our website.
Why subscribe?
Spend less time learning and more time coding with practical eBooks and Videos from over 4,000 industry professionals
Improve your learning with Skill Plans built especially for you
Get a free eBook or video every month
Fully searchable for easy access to vital information
Copy and paste, print, and bookmark content
Did you know that Packt offers eBook versions of every book published, with PDF and ePub files available? You can upgrade to the eBook version at www.packt.com and as a print book customer, you are entitled to a discount on the eBook copy. Get in touch with us at customercare@packtpub.com for more details.
At www.packt.com , you can also read a collection of free technical articles, sign up for a range of free newsletters, and receive exclusive discounts and offers on Packt books and eBooks.
Contributors
About the author
Patrick Li is the cofounder of AppFusions and works there as a senior engineer. AppFusions is one of the leading Atlassian experts, specializing in integration solutions with many enterprise applications and platforms, including IBM Connections, Jive, Google Apps, and more. He has worked in the Atlassian ecosystem for over 9 years, developing products and solutions for the Atlassian platform and providing expert consulting services. He has authored many books and video courses covering Jira 4 to 8. He has extensive experience in designing and deploying Atlassian solutions from the ground up, and customizing existing deployments for clients across verticals such as healthcare, software engineering, financial services, and government agencies.
About the reviewers
Anutosh Ghosh has worked on Jira, Confluence, Trello, Bamboo, and few other Atlassian products, with a strong focus over the last 7 years on multiple Agile projects.
He believes in perfectionism and practical work wherever and whenever possible, which has been his USP throughout his 11.5 years of IT experience, spanning different technology-agnostic development and project management endeavors.
In today's technology-disruptive IT world, he still believes in constant learning and practicing different subject areas and skill sets (ranging from project management and soft skills, to framework architectures, and so on) to keep his mind refreshed and his knowledge up to date as much as possible.
Being a huge fan of Patrick Li, I'm honored to be able to review this book with the same zealous intent as when I read his previous Jira 6.x Administration Cookbook. Also, I wholeheartedly appreciate and thank both Heta and Vaidehi of the Packt team, whose relentless efforts and constant support helped me to complete the review of this book.
Last but not the least, I'm always indebted to God and my family for their motivation, support, and belief in me every time I'm feeling down.
Ripon Al Wasim is a software engineer living in Dhaka, Bangladesh. Ripon has 17 years' experience in the software industry.
He has a Level 3 Certification in the JLPT (Japanese Language Proficiency Test), and he has a bit of familiarity with Japanese culture, having worked in Japan as an IT professional.
Ripon is the author of the video course Mastering Selenium Testing Tools, by Packt Publishing, as has also reviewed other Packt titles, including Selenium WebDriver Practical Guide, Performance Testing with JMeter Second Edition, Mastering Selenium WebDriver, and Performance Testing with JMeter 3 Third Edition.
I would like to thank my mother and wife for creating a helpful and inspiring environment at home for me to study and review this book. I like to play and enjoy my free time with my twin babies, Nawar and Nazif.
Packt is searching for authors like you
If you're interested in becoming an author for Packt, please visit authors.packtpub.com and apply today. We have worked with thousands of developers and tech professionals, just like you, to help them share their insight with the global tech community. You can make a general application, apply for a specific hot topic that we are recruiting an author for, or submit your own idea.
Preface
Atlassian Jira is an enterprise-issue tracker system. One of its key strengths is its ability to adapt to the needs of the organization from the frontend user interface to provide a platform for third-party apps to extend its capabilities. However, understanding its flexibility and picking the right apps can often be a daunting task for many administrators. Learning how to take advantage of Jira's power while keeping the overall design simple and clean is important to the success of the implementation and future growth.
With this book, you can make full use of useful recipes with real-life Jira administration challenges, solutions, and examples. Each recipe contains easy-to-follow, step-by-step instructions and illustrations from the actual Jira application.
Next page