Sagar - Mastering JIRA gain expertise in tracking project issues and managing them efficiently using JIRA
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If you are a JIRA administrator managing small-to-medium JIRA instances and want to learn how to manage enterprise-scale instances, then this book will help you expand your knowledge and equip you with advanced skills. Prior understanding of JIRA core concepts is required.
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Copyright 2015 Packt Publishing
All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.
Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, nor Packt Publishing, and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.
Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information.
First published: May 2015
Production reference: 1180515
Published by Packt Publishing Ltd.
Livery Place
35 Livery Street
Birmingham B3 2PB, UK.
ISBN 978-1-78439-651-0
www.packtpub.com
Author
Ravi Sagar
Reviewers
Oleksii Gnatkevych
Craig R Webster
Acquisition Editor
Harsha Bharwani
Content Development Editor
Ajinkya Paranjape
Technical Editor
Parag Topre
Copy Editors
Sarang Chari
Relin Hedly
Project Coordinator
Harshal Ved
Proofreaders
Stephen Copestake
Safis Editing
Indexer
Mariammal Chettiyar
Production Coordinator
Conidon Miranda
Cover Work
Conidon Miranda
Ravi Sagar is a JIRA trainer, consultant, and Drupal expert with several years of experience in web development and business analysis. He has done extensive work implementing and customizing big JIRA instances for project tracking, test management, support tickets, and Agile tracking.
Ravi founded Sparxsys Solutions Pvt. Ltd. (www.sparxsys.com) in 2010, a start-up company that provides consultancy and training services on Atlassian tools and Drupal. He has created accessible websites for blind people, adhering to WCAG guidelines. Ravi's areas of interest include project management and Agile methodologies.
His areas of focus in customizing JIRA include topics, such as issue schemes, workflow schemes, field configuration schemes, screen schemes, permission schemes, and notification schemes. He has also worked on Agile tracking projects, such as Scrum and Kanban. He contributed immensely towards setting up JIRA for helpdesk, test case management, bug tracking, and support ticket management. His other areas of expertise include JIRA training, Drupal training, business analysis, project management, and JIRA Agile.
Ravi has extensive experience in JIRA installation and configuration and has also worked on Linux and Windows Server. He understands clients' requirements and suggests best solutions to save cost.
Ravi has been involved in JIRA support and maintenance and training, including regular upgrades of JIRA and installed plugins, migration from legacy-defect tracking tools to JIRA, splitting and merging JIRA instances apart from bulk actions, such as uploading issues, editing, and user creation.
He has also worked on implementing JIRA Agile and its integration with other tools, such as Confluence, Crucible, and Fisheye and has hands-on experience in JIRA REST and SOAP.
You can connect with him at >.
I would like to thank my wife, Shelly, who has always stood by me and helped me achieve my goals. This book wouldn't have been possible without her continuous encouragement. I want to dedicate this book to my little daughter, Raavya, and also want to thank my parents for their endless support. Special thanks to all the reviewers and book coordinators for their immense help on this book.
Oleksii Gnatkevych has been working in the IT industry since 1998. He has vast experience working with Unix and networks. He has been mastering the Atlassian Suite since 2007. Oleksii used JIRA in the best possible way while working in GlobalLogic, Barclays, and Sony Music.
I'd like to thank all my colleagues, who were my mentors, for providing me with the opportunity to review this book.
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JIRA is an issue-tracking tool from Atlassian, which has gained immense popularity in recent years due to its ease of use, its customization abilities, and finely grained control over various functions. Out of the box, JIRA offers issue and bug tracking capabilities to create tasks, assign it to users, and generate useful reports. However, the real power of JIRA lies in the customization that it offers.
Experienced JIRA administrators looking to learn advanced topics and expand their knowledge will benefit from this book.
Packed with real-world examples and use cases, you will first learn how to plan the JIRA installation. Then, you will be given a brief refresher of the fundamental concepts. You will also understand the customizations in detail, along with a sample data for various use cases. Several aspects of JIRA administration, such as user management, groups, roles, and security levels, will be covered keeping in mind the applications for enterprises. Next, this book will take you through the add-on development to extend JIRA functionalities. It will also give you insights on how to build applications on top of JIRA using the REST API. Various aspects of the migration process from other tools using the CSV file will also be discussed.
The implementation of Scrum and Kanban techniques, along with Agile reports, will be discussed. We will take a look at the Groovy script, which is a great tool that empowers JIRA administrators with tremendous flexibility. We will also take a look at some of the common database tables to fetch useful results and discuss the possibilities to add custom CSS and JavaScript in our JIRA instance. Finally, we will conclude the book by going through the best practices and troubleshooting steps to help you find out what went wrong and how to fix it.
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