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Holmes - Nonsense: the power of not knowing

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An illuminating look at the surprising upside of ambiguity--and how, properly harnessed, it can inspire learning, creativity, even empathy Life today feels more overwhelming and chaotic than ever. We face constant political and economic upheaval, and were bombarded with information, much of it contradictory. Managing uncertainty--in our jobs, our relationships, and our everyday lives--is fast becoming an essential skill. What should we do when we have no idea what to do? In Nonsense, Jamie Holmes shows how we react to ambiguous situations and how we can do it better. Being confused is unpleasant, so we tend to shutter our minds as we grasp for meaning and stability, especially in stressful circumstances. Were hard-wired to resolve contradictions quickly and extinguish anomalies. But in doing so, we lose a vital opportunity to learn something new, solve a hard problem, or see the world from another perspective. Over the last few years, new insights from social psychology and cognitive science have deepened our understanding of the role of ambiguity in our lives and Holmes brings this research together for the first time, showing how we can use uncertainty to our advantage. Whether were dealing with an unclear medical diagnosis or launching a risky new product, Nonsense promises to transform the way we conduct business, educate our children, and make decisions. In an increasingly unpredictable, complex world, it turns out that what matters most isnt IQ, willpower, or confidence in what we know. Its how we deal with what we dont understand

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Contents
Copyright 2015 by Jamie Holmes All rights reserved Published in the Unit - photo 1
Copyright 2015 by Jamie Holmes All rights reserved Published in the United - photo 2Copyright 2015 by Jamie Holmes All rights reserved Published in the United - photo 3

Copyright 2015 by Jamie Holmes

All rights reserved.

Published in the United States by Crown Publishers, an imprint of the Crown Publishing Group, a division of Penguin Random House LLC, New York.

www.crownpublishing.com

CROWN is a registered trademark and the Crown colophon is a trademark of Penguin Random House LLC.

Library of Congress Cataloging-in-Publication Data

Holmes, Jamie.

Nonsense : the power of not knowing / Jamie Holmes.First Edition.

pages cm

1. Uncertainty. 2. Decision making. 3. Creative ability. I. Title.

BF463.U5H55 2015

153.4dc23

2015007205

ISBN9780385348379

eBook ISBN9780385348386

Cover design by Christopher Brand

Cover illustration by Christopher Brand

v4.1_r1

a

To my loving parents,

Nancy Maull and Stephen Holmes

I dont trust ambiguity.

J OHN W AYNE

C ONTENTS
P ROLOGUE

IN 1996, LONDON S City and Islington College organized a crash course in French for novices and below-average students. Paula, an earnest teenager wearing wire-rim glasses, had never spoken a word of the language before. Darminder, goateed and earringed, was not only new to French, but had also failed his Spanish General Certificate of Secondary Education (GCSE). Abdul had failed his German GCSE. Satvinder and Maria had each flunked their French GCSEs, and Emilys French teacher was so unimpressed that she advised her to give up on the language entirely. Instead of abandoning all hope, however, the students had signed up for a unique opportunity. For five full days, theyd submit to the eccentric methodology of a linguist named Michel Thomas.

Gray-haired and wearing a blue blazer, Thomas radiated poise and grace. Im very pleased to meet you, he told his new students, and Im looking forward to teaching you today, but under better physical conditions, because I dont think that where youre sitting is very comfortable. I would like you to feel comfortable, so were going to rearrange everything. In a truck outside, Thomas had stashed some unexpected replacements for the standard classroom furniture: armchairs, pillows, coffee tables, plants, a rug, a fan, and even wicker folding screens. With a little effort, the students completely transformed the room. Plush high-backed armchairs formed a half oval, the blue curtains had been drawn, the lights dimmed, and the wicker screens enclosed the armchairs and lent the space an even cozier and more intimate feel.

There would be no desks, blackboards, paper, pens, or pencils. Thomas didnt want the students to read or write anything. He didnt want them to try to remember anything they studied either, or even review it at the end of the day. If, during class, they couldnt remember something, he advised, it wasnt their problem. It was his. Emily looked incredulous. Darminder and Abdul couldnt contain their impish smiles. But none of the students could hide their genuine curiosity about the old man in front of them. Was he serious? Never try to remember anything taught in class?

I want you to relax.

This scene, Thomass methods, and the results of those five days appeared in a BBC documentary titled The Language Master. Margaret Thompson, head of the French department at the school, was tasked with evaluating Thomass results. At the end of the week, she watched as the studentsmany of whom had never uttered a word of French beforetranslated full sentences using advanced grammatical forms. Emily managed to interpret a phrase that would normally take years to tackle: I would like to know if you want to go see it with me tonight. Paula praised Thomass strong emphasis on calm and patience. The students felt, they said, as though theyd learned five years worth of French in only five days. Rather stunned by the outcome, Thompson bashfully deferred to their self-appraisal.

Michel Thomas knew how intimidating it can be to explore a new language. Students face new pronunciations for familiar letters, words with novel meanings, missing parts of speech, and odd grammatical structures. Thats why the City and Islington students, despite the relaxed atmosphere, still exhibited the signs of confusion: nervous laughter, embarrassed smiles, muttered apologies, stutters, hesitations, and perplexed glances. Learning a foreign language requires you to journey into unfamiliar terrain. Thomas referred to a new language as the most alien thing one can learn. To fend off these alien intrusions, the mind instinctively erects barricades, and the teachers first and often most difficult challenge is to help students pull these walls down. Thomas was able to transform the atmosphere in that City and Islington classroom from one of stressful apprehension to one of calm curiosity. He somehow instilled a greater open-mindedness in the students. Pupils who had habitually dismissed what they didnt yet grasp suddenly became more likely to venture out into the unknown.

At the time of the BBC documentary, which aired in 1997, Thomas was already legendary. Hed learned eleven languages, opened tutoring centers in Los Angeles and New York, and built something of a cult following thanks to a client list that included Grace Kelly, Bob Dylan, Alfred Hitchcock, Coca-Cola, Procter & Gamble, and American Express. Nigel Levy, who studied with Thomas before producing the BBC piece, characterized the lessons as astonishing. Emma Thompson described her time with him as the most extraordinary learning experience of my life. Israels former ambassador to the United Nations called him a miracle worker. And Herbert Morris, a former dean of humanities at UCLA, confided that hed learned a years worth of Spanish in just a few days with Thomas and remembered it nine months later.

The most important thing, Thomas said, was to eliminate all kinds of tension and anxiety that are associated with learning. His attention to mood was peculiar, even downright radical. Hed often begin teaching French, for example, by telling his students that French and English share thousands of words. Its only that they sound a little different. English is French, badly pronounced, he once joked. Words ending in -ible, like possible, and -able, like table, all originate from French words, hed explain. Recasting the unknown as familiar, Thomas provided students, from the outset, with sturdy building blocks. His pupils grafted new knowledge onto existing knowledge, bit by bit, expressing their own thoughts and never reiterating rote phrases. Thomas taught for autonomy and rarely corrected his students directly.

By 2004, Thomass French, German, Italian, and Spanish instructional CDs and tapesrecordings of Thomas teaching each subject to two studentswere the top-selling language courses in the United Kingdom. But Michel Thomas wasnt merely a linguist. He was also a war hero. That same year, he was honored at the World War II Memorial in Washington, DC, where he received the Silver Star. He died in 2005 in New York City, as an American citizen, but he was born in the industrial city of d, Poland, as Moniek Kroskof. Hed survived concentration camps, led troops, and worked as a spy and interrogator for the Allies, netting more than two thousand Nazi war criminals after the war. Michel Thomas was his fifth false identity and nom de guerre.

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