Gerald W. Faust - Responsible Managers Get Results: How the Best Find Solutions--Not Excuses

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title	:	Responsible Managers Get Results : How the Best Find Solutions--not Excuses
author	:	Faust, Gerald W.; Lyles, Richard I.; Phillips, Will.
publisher	:	AMACOM Books
isbn10 | asin	:	0814403891
print isbn13	:	9780814403891
ebook isbn13	:	9780585028132
language	:	English
subject	Teams in the workplace, Problem solving, Management.
publication date	:	1998
lcc	:	HD66.F38 1998eb
ddc	:	658.4/03
subject	:	Teams in the workplace, Problem solving, Management.

Page iii Responsible Managers Get Results How the Best Find SolutionsNot Excuses Gerald W. Faust Richard I. Lyles Will Phillips AMACOM American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

Page iv This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Faust, Gerald W. Responsible managers get results : how the best find solution not excuses / Gerald W. Faust, Richard I. Lyles, and Will Phillips. p. cm. Includes bibliographical references and index. ISBN 0-8144-0389-1 (hardcover) 1. Teams in the workplace. 2. Problem solving. 3. Management. I. Lyles, Richard I. II. Phillips, Will. III. Title. HD66.F38 1998 658.4'03dc2197-44089 CIP 1998 Gerald W. Faust, Richard I. Lyles, Will Phillips All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1

Page v We dedicate this book to our wives, Terrie, Martha, and Mary. These women have supported us, encouraged us, and helped us in so many ways. They inspire us with their caring and wisdom, and they console us when things get difficult. They have put up with us for so many years that we continue to be amazed at how lucky we are to have them as partners.

Page vii Contents Acknowledgement ix Introduction xi 1 Responsibility: Revisited and Redefined 1 2 Building Responsibility to the Customer 23 3 Developing Responsibility to the Organization 43 4 The Responsible Manager as a Problem Solver 71 5 A Problem-Solving Approach That Works 83 6 Getting the Right Answer 101 7 Getting the Right Result 119 8 Judgment: The Foundation of Responsibility 133 9 The Rationale for Teams That Work 149 10 The Design of Teams That Work 165 11 The Interaction of Teams That Work 183 12 Keeping Responsible Change Alive 205 Index 223

Page ix Acknowledgments Heartfelt thanks go to Amy Rico Faust, and all the staff at Faust Management Corporation. We also thank our Families, friends, and colleagues for their tremendous support and input throughout the project. Special thanks go to Rick Barrera, who did a terrific job of proofreading, making editorial suggestions, and critiquing our content. He did so under tremendous time constraints and gave the best kind of help anyone could ask for on a project of this type.

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