Annie Leah Sommers - Everything You Need to Know About Effective Communication at School and at Work (Need to Know Library)
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Everything You Need to Know About Effective Communication at School and at Work (Need to Know Library)
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Explains the importance of effective written and spoken communication at work and school and offers techniques for improving communication skills.
Annie Leah Sommers: author's other books
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Everything You Need to Know About Effective Communication at School and at Work
Page 2
Knowing how to communicate effectively is vital to your success in life.
Page 3
Everything You Need to Know About Effective Communication at School and at Work
Annie Leah Sommers
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To Helen and Monty, for correcting my spelling and showing me how to make a schedule. It's helped me get where I am today.
Published in 2000 by The Rosen Publishing Group, Inc. 29 East 21st Street, New York, NY 10010
Copyright 2000 by The Rosen Publishing Group, Inc.
First Edition
All rights reserved. No part of this book may be reproduced in any form without permission in writing from the publisher, except by a reviewer.
Library of Congress Cataloging-in-Publication Data Sommers, Annie Leah, 1968 Everything you need to know about effective communication at school and at work / Annie Leah Sommers. 1st ed. p. cm. (The need to know library) Includes bibliographical references and index. Summary: Explains the importance of effective written and spoken communication at work and at school and offers techniques for improving communication skills. ISBN 0-8239-3227-3 (lib. bdg.) 1. Communication. [1. Communication.] I. Title: Effective communication at school and at work. II. Title. III. Series. P90.S597 1999 302.2'24dc21 99-056597
Manufactured in the United States of America
Page 5
Contents
Introduction
6
Chapter One
What Is Communication?
15
Chapter Two
How to Communicate Effectively at Work
29
Chapter Three
How Effective Communication Can Help Your Career
44
Chapter Four
Communication Challenges in the Workplace
48
Glossary
58
Where to Go for Help
59
For Further Reading
61
Index
63
About the Author
64
Photo Credits
64
Design and Layout
64
Page 6
Introduction
Did you know that no matter where you arewhether you are in geography class, at the mall with your friends, having dinner with your parents, or taking your car into the shop to be fixedthere is something that you are always doing, something that has a huge effect on your life? No, we are not talking about breathing. It is something that everybody does, day in and day out, whether he or she is aware of it or not. Still confused? Read the following examples and see if you can figure it out.
Vlad and DoraLisa
Vlad Perkins had a huge crush on DoraLisa, even though the two had never spoken a word to each other. Vlad was not even sure if DoraLisa knew who he was. She sat next to him in math, and he
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Communicating is something we do every day, though we may or may not do it effectively.
couldn't pay attention in class, no matter how often Mr. DiSilvio told him to "snap out of it." Vlad was distracted by the sweet smell of DoraLisa's perfume and the way she carefully took notes in her notebook, dotting all the letter i's with a round circle. Finally he got up the nerve to do something One day just before the bell rang, Vlad tapped DoraLisa on the shoulder As she turned to face him, he blurted out, "I love you. You smell so good. Want to go for a soda?"
Roberto
Roberto wanted to ask his mother if he could borrow the family car He knew that she would
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Every time you open your mouth to speak, whether it is to ask a question, to respond to a comment, to answer someone, or to express your opinion, you are communicating.
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