P. S. Perkins - The Art and Science of Communication: Tools for Effective Communication in the Workplace

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Table of Contents

Dedicated to NJ, who gave me the grace and courage to stand alone, but made the choice to stand beside me to speak and live truth in the WORD.

Foreword

Les Brown

I firmly believe you have to accept yourself before others can accept you. The fact that myself and so many others have come to know, appreciate, and respect Pamela Perkins says a lot about her self-acceptance. And why wouldnt she esteem such confidence and self-assurance? With such an impressive background of intrapersonal, interpersonal, nonverbal, and intercultural communication practicesspanning a 20-year periodshe is certainly a living example of the greatness she teaches others to achieve.

Pamelas belief that the universe is an equal opportunity employer, giving us all the exact same vocationto create our lives is my sentiment as well. But even though we all contain that same breath of creative energy, each and every one of us is infused with our own unique gift. After watching the creative energy of Pamela on the set of the motivational film, Pass It Onin which we were both featuredI must conclude that she is truly operating within her gift.

Any person who is determined to take control of his or her professional and personal success will greatly benefit from the teachings in The Art and Science of Communication: Tools for Effective Communication in the Workplace. One revelation featured in the book, Pamelas Communication Staircase, will surely awaken you to your ability to effectively use communication as your primary tool of purposeful action! Workplace communication

Les Brown is a world-renowned motivational speaker. As a best-selling author, his books include Live Your Dreams, Its Not Over Until You Win, and Up Thoughts for Down Times. Visit www.lesbrown.com.

is one of the most difficult abilities to master, yet Pamela offers you the formula for success! Its truly an art and a science!

So what are you waiting for? Dive right in, devour these pages thoroughly and thoughtfully, and take control of the daily communication experiences that affect your relationships, career, and family, as well as every aspect of your personal, social, and professional well-being!

Acknowledgments

My deepest gratitude to:

Betty Perkins Jones, my mother, my hero, my friend and my father, Palmer L. Perkins, Jr., who always found a way and consistently shared the blessed assurance that I had the strength to follow my heart;

Bernell Jones, a true educator, still doing the shot-gun and out dancing us all in the dance of life;

Lisa Hagan, my agent, and our friend Jim Jermanok, who both believed in the power of communication to change lives and my ability to be the channel;

To my loving siblings, Beverly, Natalie, Jackie, Palmer, Tony, and Stephanie, who still believe in dreams coming true;

Tresa, Sheri, and Cathy, whose support kept us afloat when the ship took on water;

Shad and Iain, true friends closer than a brother;

M&Y, R&J, M&C, A&RK, K&S, the family who came to the rescue and stayed;

Edward T. Hall, cultural anthropologist, who encouraged me to help free my people;

The Speech Communication departments that nurtured me along the way including Molly V. and Hope S., whose spirits keep the dream alive;

Mother Billie Marrs, who never abandoned her love or faith in me;

Big brother Nathan and big sister Peyton, whose zest for life gives me hope;

Tim and Tadhi and the determination to Stand-in-Truth; The Pass It Onfamily for welcoming me into the movement to keep Passing It On;

ByteAll Media Inc., joining me for the next phase of this incredible adventure;

Mama Clara and the spirit of all my ancestors who believed in the power of the word to free their minds, bodies, and spirits;

And foremost, to the Christ within that gives me the strength and courage to serve and be the change I want to see.

For many years, I shielded and guarded my gift and understanding of the power of words behind the safety of academic walls. Semester after semester, I was challenged to come out of hiding to build the entity that became the inspiration for the completion of this book, the Human Communication Institute. Adults and youth consistently asked why they were never taught the important nature and tools of communicating and listening and felt if they had, their marriages, careers, children, and communities would be so much better off. Groups, organizations, and businesses came forward to inquire and understand the art and science of communication as the primary tool of organizational effectiveness. What you are about to read is the understanding, wisdom, art, and science of hundreds of teachers, theorists, students, and colleagues who shared, nurtured, and challenged my understanding of this powerful human gift. Their teachings have become my life. I pray that I have represented them well and I give credit where credit is duethe gift of the WORD, our power of creation, and the major tool to a better career, a better life, a better world.

Finally, I acknowledge the readers who have the courage to join me on this journey and use the power of the Communication Staircase Model to create the life they were born to live!

Introduction

Its time for a conversation, a conversation about communication. This is your new and personal guide to communication success in the workplace. You are about to have a different experience regarding words and their impact on you in the workplace and in your life. This conversation offers instructional support and encouragement as it introduces the daily communication processes we experience in organizational settings and show their interrelationship to one another. The Communication Staircase Model is the key to understanding your ability to take decisive and deliberate action. When we use communication as our primary tool of purposeful action, we can accomplish our personal and professional goals.

Through our words, we are individually creating our personal movie called LIFE. Communication is the common denominator of self-empowerment that every human being shares, regardless of race, class, gender, socioeconomic level, or environmental circumstances. There are few things in life we can say everyone (barring physiological circumstances) is equally endowed with, but the universal gift of thought and communication is one of themthe endowment of human reasoning and language. It is an amazing ability, one we take for granted but still the most powerful resource we have.

Communication is synonymous with creation for humans.

Do you recognize the remarkable way words connect and disconnect us, especially in the business setting? Communication is the foundation of all behavior. ASC is a guide to help you understand the conscious connection between your communication and productivity. We communicate with one another by way of behavior. In defining communication, we should understand that

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