R. Roesch - Smart Talk: The Art of Savvy Business Conversation
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Smart Talk: The Art of Savvy Business Conversation
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Many personal experiences along with advice from those who know, explain to would-be managers how to exercise their verbal abilities to advantage.
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Smart Talk : The Art of Savvy Business Conversation
author
:
Roesch, Roberta.
publisher
:
AMACOM Books
isbn10 | asin
:
0814477135
print isbn13
:
9780814477137
ebook isbn13
:
9780814424377
language
:
English
subject
Business communication, Oral communication, Public speaking.
publication date
:
1989
lcc
:
HF5718.R64 1989eb
ddc
:
651.7/3
subject
:
Business communication, Oral communication, Public speaking.
Page i
Smart Talk
Page ii
Other Books by Roberta Roesch
How to Be Organized in Spite of Yourself (co-author)
You Can Make It Without a College Degree
Anyone's Son
Jobs for Weekends
There's Always a Right Job for Every Woman
Money, Jobs, and Futures
Women in Action
World's Fairs
Page iii
Smart Talk
The Art of Savvy Business Conversation
Roberta Roesch
A James Peter Book James Peter Associates, Inc.
Page iv
Library of Congress Cataloging-in-Publication Data
Roesch, Roberta. Smart talk / Roberta Roesch. p. cm. Bibliography: p. Includes index. ISBN 0-8144-7713-5 1. Business communication. 2. Oral communication. 3. Public speaking. I. Title. HF5718.R64 1989 651.7'3dc20 89-45455 CIP
1989 AMACOM, a division of American Management Association, New York. All rights reserved. Printed in the United States of America.
A James Peter Book James Peter Associates, Inc.
This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.
Printing number
10 9
Page v
PREFACE
This book is the work of many people on the front lines of management. As a journalist and catalyst, I have but put together their views on how to develop the verbal communication skills that help advance a manager's career.
In researching the chapters that follow I interviewed a wide range of business peoplemanagers and supervisors, CEOs and corporation presidents, and management consultantsas well as speech consultants; training directors; educators; communications experts; public relations counselors; and social and industrial psychologists. The book is a compilation of their advice.* Their plain-speaking, nuts-and-bolts tips are for managers just beginning a career as well as for those who are further along on their way to upper management.
Through real-life stories and typical corporate dialogues, you'll learn what to say, how to say it, and when and where to speak. You'll find out how to increase your visibility and display your upper-management potential. Moreover, these straightforward suggestions will work in every situation where your communication skills are vital to your effectiveness.
As I talked to people in business, I was struck by how often the successful strategies are also so simplebasically, such pure common sense. And always the bottom line is the same: Good verbal communication is based on good human relationships.
Many people shared in this book, but I owe special thanks to Marc Dorio, Mark Clemente, Dr. Paula Kurman, Laura Hart, Michael Levine, J. Porter Henry, Jr., Milo Sobel, Dr. Donald
*In most cases their real names have been used. But in a few instances anonymity was requested, and those requests have been honored.
Page vi
Kirkpatrick, Don Christman, Marcy Syms, Phyllis Macklin, Dr. David Eyler, Doe Lang, Susan Hayes, Tony Cipollone, Don Bagin and Ed Moore of communication briefings, Toastmasters International, and International Training In Communication. I also thank my editors, Eva Weiss and Barbara Horowitz, for their counsel, encouragement, and editorial suggestions, and 1 thank my familyPhil, Jeff, Bonnie, and Meredithfor their continual help and support in all of my writing endeavors.
Page vii
CONTENTS
Part I Your Verbal Strength
1
1. What's Your Verbal IQ?
"The problem was... and here's how we solved it."
3
2. Listen to Your Voice
"I can hear you, CharlieYou don't need to shout."
12
3. Choose Your Words Carefully
"I felt that acting responsibly and quickly was the best decision for the company."
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