Capras - Collins business skills and communication. Small talk. B1+

New contacts

- Make a good first impression

- Greet people Ive never met before

- Check names and help people to remember mine

- I dont think weve been introduced. My names Hans, Hans Schiller.

- We havent actually met, but Im Hans Schiller.

- May I introduce myself? Im Mary Smith.

- Its a pleasure to meet you.

- Pleased to meet you.

- Im sorry, but I didnt catch your name.

- Im sorry, but what was your last name again?

- How do you spell your name?

- Am I saying it correctly?

- Let me give you my business card.

- All about names

- Handshakes

- Business card etiquette

Avoiding How do you do?

Make flashcards for learning vocabulary

Old contacts

- Greet people Ive met in the past

- Greet people I havent seen for a long time

- Politely admit that I dont remember someone

- Its Katsumi, isnt it? Im Sue Jones. We met last May.

- Youre Katsumi, right? Sue.

- Long time no see!

- How are you?

- How have you been?

- You must be Paul. I recognize you from your website.

- I cant believe we havent met before.

- Im sorry, but can you jog my memory?

- Im really sorry, but what was your name again?

- Actually, I dont think weve met.

- Oh, Im so sorry! I thought you were someone else.

Reconnecting with people

- Remember or remind?

- Idiomatic language

Try different learning styles

Start networking

- Strike up conversations at conferences

- Respond to strangers who greet me

- Become more confident at making the first move

- Is this the first time youve been to this conference?

- Are you waiting to go into the workshop?

- The venue is amazing, isnt it?

- The weather here has been fantastic, hasnt it?

- The keynote speaker certainly gave me some food for thought.

- Hi. Is this seat taken?

- Do you mind if I join you?

- I know what you mean.

- No, its free. Please join us.

- Not at all. Please do.

Body language

- Tag questions

- Vocabulary for conferences

Prepare well before going to a conference or event

Introducing the business

- Describe my work briefly and in an interesting way

- Show an interest in others

- Find something in common with others

- I see from your name tag that you work for Miles Inc.

- So, what brings you to this talk?

- What line of business are you in?

- Well, Im in banking.

- Im looking for new suppliers.

- Im here to talk to clients.

- That must be interesting.

- What about you?

Building a conversation step by step

Talking about work and your profession

Learn to talk about your job in English

On to business

- Make a smooth transition to talking about business

- Ask questions with a business focus

- Explore business opportunities

- So, do you travel much for work?

- Whats happening in your sector right now?

- Actually, were working on an interesting project right now.

- Funny you should say that. Im working on

- Have you heard of them?

- You know, I think we might have something youd be interested in.

- Would you be interested in meeting up after the conference?

- Look, heres my card. Why dont you give me a call?

- That would be great.

- Yes, Id like that.

Body language

Questions

Use the SMART method to improve your English

Great guests, perfect hosts

- Be a good guest and show interest in my host

- Be a great host and make my guests feel welcome

- Offer help and know how to respond

- Welcome to Qatar.

- How was your flight?

- Its good to see you here.

- Is this your first time here?

- Did you have any problems finding us?

- Let me help you with your case.

- Can I take your coat?

- Can I offer you something to drink?

- The flight was fine.

- Your directions were great.

- Thank you. Thats very kind of you.

- How far is it to the office?

- Attitudes to time and dress code

- Travel small talk

International travel

Learn about tourist sites in your area

Opening up

- Make a personal connection

- Talk about personal and family matters