Jim Harris - Getting Employees to Fall in Love with Your Company

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title	:	Getting Employees to Fall in Love With Your Company
author	:	Harris, Jim.
publisher	:	AMACOM Books
isbn10 | asin	:	0814479057
print isbn13	:	9780814479056
ebook isbn13	:	9780585198989
language	:	English
subject	Personnel management, Employee motivation.
publication date	:	1996
lcc	:	HF5549.H33825 1996eb
ddc	:	658.3/14
subject	:	Personnel management, Employee motivation.

Page iii Getting Employees to Fall in Love with your Company Jim Harris, Ph.D. American Management Association New YorkAtlantaBostonChicagoKansas CitySan FranciscoWashington, D.C. BrusselsMexico CityTokyoToronto

Page iv This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Harris, Jim, 1953 Getting employees to fall in love with your company/Jim Harris. p. cm. Includes bibliographical references and index. ISBN 0-8144-7905-7 1. Personnel management. 2. Employee motivation. I. Title. HF5549.H33825 1996 658.3'14-dc20 95-52493 CIP 1996 Jim Harris. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9

Page v To my wife, Brenda, for her endless encouragement, patience, and support. To my mother, Mary, for filling her children with love, wisdom, and tolerance. To my sister, Bambi, and my brother, Tom, who continue to love me in spite of my many faults. In memory of my father, Dave, for his devotion to family, his passion for life, and his spirit of independence.

Page vii Contents Acknowledgments ix Introduction 1 1 From Dream Careers to Extreme Careers: The New Workplace Realities 5 2 Capture the Heart: Unleash the Joy 17 3 Open Communication: The Power of Connection 37 4 Create Partnerships: To Share and to Serve 55 5 Drive Learning: To Learn Is to Earn 75 6 Emancipate Action: Free at Last, Free at Last! 97 7 Three of the Best: The Home Depot, St. Petersburg Times, Southwest Airlines 115 8 Action Plan 137 Epilogue: The End and a New Beginning 147 Appendix 1: Summary List of the Five Principles 149 Appendix 2: Alphabetical List of Best Practice Companies 151 Appendix 3: Recommended Readings 155 Index 159

Page ix Acknowledgments Winston Churchill once said, Writing a book is an adventure; to begin with it is a toy and an amusement, then it becomes a master, and then it becomes a tyrant; and just as you are about to be reconciled to your servitudeyou kill the monster and fling him to the public. As I fling this book to the public, I must acknowledge many of those who have encouraged and facilitated this adventure. My deepest thanks to Adrienne Hickey at AMACOM. From the beginning, you supported me, guided me, challenged me, and believed in me. Your advice in the final drafts of this manuscript to lighten up and tighten up has become my unofficial professional motto. I have been blessed with countless mentors. To my good friend Dr. Ed Nolan, I offer my ceaseless thanks for allowing me to join your staff and for your continuing tutelage and support. Thank you, Gordie Allen, for guiding me through the jungles of building a consulting business and for endlessly encouraging me in my professional growth. To George Morrisey, my lasting gratitude for graciously sharing your wisdom and for serving as a role model of professional excellence. To Dr. Randy Capps, thank you for showing me the path to a glorious lifetime of studying, teaching, and learning. To Dr. Larry Doll, thanks for offering me a first taste of corporate America. And to Dr. Tom Abbott, a counselor, teacher, friend, and confidant, I shall always cherish our many conversations on life, love, and balancing the departmental budgets.

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