Blanchard Kenneth H. - Lead with LUV: A Different Way to Create Real Success

Even the idea of Ken Blanchard and Colleen Barrett creating a book together staggers the imagination. As to the result, for the committed reader I fully expect it will be a truly life-altering event. This is a wonderful book with a wonderful messageit is to be savored and meditated upon and implemented.

Tom Peters, New York Times bestselling author of In Search of Excellence

I LUVVED this book so much that its at the top of my Required Reading List for everyone I know or anyone who wants to understand what Real Leadership is all about. Ken and Colleen have finally incarnated the L word into what really counts in the noble process of leading. In their work and lives, they are living avatars of their words.

Warren Bennis, Distinguished Professor of Business, University of Southern California; author of Still Surprised: A Memoir of a Life in Leadership

Ken and Colleen are excellent examples of inspired leadershipthey lead from their souls. When love permeates an organization in this way, great things can come from it. You will learn from Ken and Colleen how to lead with love, humility, heart, and soul. They have written an inspirational book for todays leaders that will foster personal and professional fulfillment along with organizational success.

Deepak Chopra, New York Times bestselling author of The Soul of Leadership

Lead with LUV is an engaging and real conversation between two preeminent thought leadersone who has pioneered the field of leadership development, and another who has piloted one of the worlds best companies. When there is so much hype about what makes companies great, its a real treat to hear an open, candid, and quiet dialogue on the critical themes of vision, values, love, and servant leadership. Youll love the stories and the advice; but most importantly, youll love the message and the honesty. Business needs a whole lot more of what Ken Blanchard and Colleen Barrett discuss. Do yourself a favor and read this important book. You will feel refreshed, inspired, and filled with more hope when you do.

Jim Kouzes, coauthor of The Leadership Challenge and The Truth about Leadership; Deans Executive Professor of Leadership, Leavey School of Business, Santa Clara University

Dont mistake the simplicity of this book for the punch it packs. Great leaders know how to lovea concept that has only been validated over two millennia and 40 consecutive years of profitability at Southwest Airlines. Barrett and Blanchard invite you into an extraordinary conversation between two extraordinary leaders. Dont miss it!

Kevin & Jackie Freiberg, coauthors of NUTS! Southwest Airlines Crazy Recipe for Business and Personal Success and BOOM! 7 Choices for Blowing the Doors Off Business-as-Usual

Lead with LUV presents a lesson in the title itself. Being a fan of both Ken Blanchard and Colleen Barrett, I was delighted to listen in on this valuable conversation for creating high-performing leaders and teams.

Laurie Beth Jones, author of Jesus, CEO and The Path

Twenty-five years ago, when I became the training manager for The Los Angeles Times, the publisher asked me what my management philosophy was. The Gospel According to Ken Blanchard, I replied. Today, as I read Kens new book, Lead with LUV, I found myself smiling and nodding in agreement. Timeless wisdom is just thattimeless. It doesnt change with management fads. Through good times and bad, loving people to success still delivers the highest dividends. And Southwest Airlines is living proof!

BJ Gallagher, coauthor of A Peacock in the Land of Penguins: A Fable About Creativity and Courage

As a police chief and a leader in the social sector of our world, I believe servant leadership is essential to create and maintain an environment that results in productive leaders. It is obvious that if you follow the principles in this book, starting with a well-known value system and people with the right attitude who are treated the best, those people will pass that treatment along to your customers.

Larry Zacharias, Chief of Police, University of Texas at Dallas; retired Chief, Richardson, TX Police Department

I LUV this book! Two of the best-known and best-loved leaders of our generation share from both their heads and their hearts the lessons they have learnedin their businesses and in their livesabout how to lead with LUV.

Barbara A. Glanz, speaker and coauthor of The Simple Truths of Service

This is leadership at its best. You will love it.

Jim Blanchard, retired Chairman and CEO, Synovus

A Different Way to Create Real Success

Ken Blanchard

Coauthor of The One Minute Manager

Colleen Barrett

President Emeritus of Southwest Airlines

Vice President, Publisher: Tim Moore
Associate Publisher and Director of Marketing: Amy Neidlinger
Editorial Assistant: Pamela Boland
Operations Manager: Gina Kanouse
Senior Marketing Manager: Julie Phifer
Publicity Manager: Laura Czaja
Assistant Marketing Manager: Megan Colvin
Cover Designer: Chuti Prasertsith
Managing Editor: Kristy Hart
Senior Project Editor: Lori Lyons
Copy Editor: Gill Editorial Services
Proofreader: Kay Hoskin
Compositors: Gloria Schurick, Kim Scott
Manufacturing Buyer: Dan Uhrig

2011 by Polvera Publishing and Colleen Barrett

Pearson Education, Inc.
Publishing as FT Press
Upper Saddle River, New Jersey 07458

FT Press offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales. For more information, please contact U.S. Corporate and Government Sales, 1-800-382-3419, . Company and product names mentioned herein are the trademarks or registered trademarks of their respective owners.

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America

First Printing December 2010

ISBN-10: 0-13-703974-3
ISBN-13: 978-0-13-703974-6

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Library of Congress Cataloging-in-Publication Data

Blanchard, Kenneth H.
Lead with LUV : a different way to create real success / Ken Blanchard, Colleen
Barrett. -- 1st ed.
p. cm.
ISBN 978-0-13-703974-6 (hardback : alk. paper) 1. Leadership. 2. Communication
in personnel management. 3. Job satisfaction. I. Barrett, Colleen. II. Title.
HD57.7.B5583 2010
658.4092--dc22
2010024350

Ken would like to dedicate this book to his Mom, Dorothy Heidenreich Blanchard, who instilled leading with love in his heart at a very young age; and to his Dad, Admiral Ted Blanchard, who put these theories into action in his many leadership positions. This book is also dedicated to the Founding Associates and the dedicated people who have made The Ken Blanchard Companies a model of leading at a higher level.

Colleen dedicates this book to her personal family, most especially her dearly departed Mom, Barbara Hennessey Crotty Blanchard (although not blood related to Ken and Margie Blanchard, they were most definitely kindred spirits in matters of the heart); to her Southwest Airlines Family, most especially her mentor, Herb Kelleher; and to the many other wonderful folks with whom she has worked and played over the years due to their various connections to the two aforementioned families. She has been very blessed to have crossed their paths and she thanks them for teaching her how important love, support, hope, encouragement, fun, and warm embraces are to ones inner well-being and self-fulfillment.