Anne Ribbers - E-Coaching: Theory and practice for a new online approach to coaching

E-COACHING

In a rapidly moving world where so many of our day-to-day activities are now online, it has become essential to adapt coaching processes in order to better suit clients circumstances and needs. Above all, clients want sustainable and time-efficient results. Electronic coaching (e-coaching) is an inevitable developement for every professional who coaches, mentors, teaches, supervises, guides or helps people in their jobs.

The book is underpinned by a theoretical framework that introduces a new model of people development (the ABC model), inspired by Graham Alexanders GROW model, and a new text-based coaching method inspired by Brown and Levinsons politeness theory. E-coaching is practical in its approach, with explanations on safeguarding the security and privacy of your clients, how to calculate rates, managing expectations and other important aspects of coaching online.

The first English-language text available on e-coaching, this book presents a unique combined approach of method and technique, supplemented with a sample e-coaching programme. It is a must-read for all coaches, mentors, supervisors, teachers or HR professionals who want to coach in a modern way, as well as students studying on coaching courses.

Anne Ribbers is a researcher in the field of coaching at the Department of Human Resource Studies, Tilburg University, the Netherlands. She is a psychology graduate from Tilburg University and Columbia University, co-founder of eCoachPro (www.ecoachpro.org) and the editor of the European Mentoring & Coaching Councils International Journal of Mentoring and Coaching .

Alexander Waringa is a social psychologist and certified e-coach. He is co-founder of eCoachPro (www.ecoachpro.org) and a board member of the European Mentoring & Coaching Council, the Netherlands. He is Ambassador of eHealth at the Dutch Association of Psychologists and currently completing his Ph.D. research on the effectiveness of e-coaching at Tilburg University, the Netherlands.

This is a terrific book. It is an extremely comprehensive guide to all aspects of every type of e-coaching. It is a must for anyone interested in e-coaching and indeed has a lot to teach all coaches in any field.
Graham Alexander , Founder and Chairman of The Alexander Partnership, originator of the GROW model, and author of Super Coaching and Tales from the Top

This comprehensive book defines and documents e-coaching such that coaches and clients can understand the multitude of modes for interaction. The ABC model stages of analyze , internalize and sustain are practical and useful for all coaches.
Dr Vikki G. Brock , Master Certified Coach (ICF), international speaker, and author of Sourcebook of Coaching History

E-coaching is becoming an increasingly important performance and developmental tool for both individuals and organizations. This well-grounded book addresses a timely issue - how to coach using a range of distance e-technologies. Insightful, informative and highly practical - this is a great addition to every coachs bookshelf.
Anthony Grant (Ph.D.) , Associate Professor and Director, Coaching Psychology Unit, University of Sydney, and co-author of Evidence Based Coaching Handbook: Putting Best Practices to Work for Your Clients

E-coaching breaks new ground in offering coaches a detailed coverage of phone and internet based coaching. The authors provide a rich collection of research, personal insights and tips to help the experienced practitioner, as well as the new coach reflect on their practice.
Prof Jonathan Passmore , University of vora, Portugal, and Managing Director of Embrion: developing high performance cultures

E-coaching is an innovative approach for making coaching more accessible to a wider audience through the use of online text-based media. The emphasis is on how to use language effectively in online communication and is therefore an invaluable resource for both coaches and clients This is a recommended read for those wishing to take advantage of the opportunities emerging from globalization and who want to offer a valuable addition to face-to-face coaching practice.
Dr Lise Lewis , European Mentoring & Coaching Council (EMCC) Master Practitioner, EMCC International President, Managing Director of Bluesky International, and provider of EMCC accredited training for Coaches, Mentors and Coach Supervisors

E-COACHING

Theory and practice for a new online approach to coaching

Anne Ribbers and Alexander Waringa

First published 2012
by Uitgeverij Boom Nelissen, Amsterdam

English language edition 2015
by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN

and by Routledge
711 Third Avenue, New York, NY 10017

Routledge is an imprint of the Taylor & Francis Group, an informa business

2015 Anne Ribbers, Alexander Waringa and Uitgeverij Boom Nelissen

The right of Anne Ribbers and AlexanderWaringa to be identified as authors of this work has been asserted by them in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988.

All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers.

Every effort has been made to contact copyright holders for their permission to reprint material in this book. The publishers would be grateful to hear from any copyright holder who is not here acknowledged and will undertake to rectify any errors or omissions in future editions of this book.

Trademark notice : Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe.

British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library

Library of Congress Cataloging in Publication Data
Ribbers, Anne.
[E-coaching. English]
E-coaching : theory and practice for a new online approach to coaching /
Anne Ribbers and AlexanderWaringa.
pages cm.
First published 2012 by Uitgeverij Boom Nelissen, Amsterdam.
Includes bibliographical references and index.
1. Personal coaching. 2.Telematics. 3. Internet in psychotherapy.
I.Waringa, Alexander. II.Title.
BF637.P36R5313 2015
158.3dc23
2014036636

ISBN: 978-1-138-77873-3 (hbk)
ISBN: 978-1-138-77874-0 (pbk)
ISBN: 978-1-315-77167-0 (ebk)

Typeset in Bembo
by FiSH Books Ltd, Enfield

CONTENTS

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Language is what connects us, and coaches know this better than anyone. It is one of the most essential tools in the coaching profession, and we use it every day. With this powerful tool, we can carefully shape the coaching dialogue and the coachclient relationship. The essential click between coach and client can only be realized once the two parties feel they are speaking the same language.

As young children, we both learned the vital importance of speaking the same language when our families moved to countries where our mother tongue was entirely foreign. By mastering these new languages as soon as possible, we were able to connect with the people around us. We later learned the scientific principles of this process during social psychology lectures given by Prof. John Rijsman (this was also where we met and started working together) at Tilburg University. Prof. Rijsman introduced us to the world of social constructionism. This philosophical theory asserts there is no such thing as a uniform objective reality. In dialogue and interaction with other individuals reality is created. Establishing a common language and mutually agreeing upon the meaning and interpretation of words create shared realities. Take the word love, for example. By agreeing on a common understanding of the word love, we can determine its nature, put it in context and give it substance. The words contained in each language allow its speakers to create and define a communal reality.