Patricia L. Kurtz - The global speaker: an English speakers guide to making presentations around the world

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title	:	The Global Speaker : An English Speaker's Guide to Making Presentations Around the World
author	:	Kurtz, Patricia L.
publisher	:	AMACOM Books
isbn10 | asin	:	0814478786
print isbn13	:	9780814478783
ebook isbn13	:	9780585099637
language	:	English
subject	Public speaking.
publication date	:	1995
lcc	:	PN4121.K97 1995eb
ddc	:	808.5/1
subject	:	Public speaking.

THE GLOBAL SPEAKER An English Speaker's Guide to Making Presentations Around the World Patricia L. Kurtz AMACOM American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

This book is available at a special discount when ordered in bulk quantities.For information, contact Special Sales Department, AMACOM, a division of American Management Association, 135 Wesr 50th Street, New York, NY 10020 This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Kurtz, Patricia L. The global speaker : an English speaker's guide to making presentations around the world / Patricia L. Kurtz. p. cm. Includes index. ISBN 0-8144-7878-6 1. Public speaking. I. Title. PN4121.K97 1995 808.5'1--dc20 94-41560 CIP 1995 Patricia L. Kurtz. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 135 West 50th Street, New York, NY 10020 Printing number

Page v Contents Acknowledgments vii 1 Introduction 1 2 Structure: Creating and Maintaining Context 8 3 Language 40 4 Nonverbal Skills 50 5 Support Materials 87 6 Audience Participation 105 7 Question-and-Answer Sessions 112 8 Telephoning 125 9 Using an Interpreter 136 Index 141

Page vii Acknowledgments Alerting English speakers to the need to take more responsibility to make ourselves understood when we communicate internationally with people who are not mother-tongue-English is an undertaking that was encouraged by my European clients. I am grateful to all of them for their assistance in this project, but most of all, I want to thank Mr. Franco Reali and his employees at Bertelsmann Music Group, Italy, who have been my teachers as well as my students. I assume responsibility for all of the recommendations in this book, while simultaneously acknowledging the tremendous debt I owe to my former colleagues at Decker Communications, Inc., where I learned, practiced, and taught "what works" in communications. I especially thank Bert Decker for his permission to adapt The Decker Grid System as an example of how to organize a presentation. Two additional bouquets: first to Maria Jutasi Coleman, who encouraged and supported me to write this book instead of just talk about it, and second to Sandy Boucher, who urged me to take that final step of sending it to a publisher.

THE GLOBAL SPEAKER

Page 1 1 Introduction Does the world really need another book on public speaking? Is there anything new to say that hasn't already been adequately said? Have we discovered any great new techniques to communicate more effectively or are we just talking about gimmicky versions of techniques as old as Aristotle? Is there a revolutionary theory about how audiences process information or can we only recycle and paraphrase what we already know? Until several years ago, I would have suggested a ban on any new books on public speaking as an admirable target for ecology experts bent on saving trees. I had worked for a decade as director of training and product development for one of the foremost communication skill-training companies in the United States. In addition to conducting seminars and individual consultations on how to be a more effective public speaker, I was also responsible for reviewing newly published books. Topics ranged from how to come across like Mother Teresa during a press conference concerning your company's recent environmental disaster, to how to make sure an errant strand of dental floss isn't dangling from your suit lapel throughout the course of your presentation.

Page 2 I recognized that if you were to multiply the millions of business and professional presentations given every year by the quotient of nervousness and incompetence that accompany them, the market for public speaking books might well be inexhaustible. Nevertheless, I wasn't persuaded that there was anything new to say, and I certainly wouldn't have considered writing a book myself. But then I began to work as a language and communications consultant in Europe and soon discovered a need so large, yet so camouflaged, that I had to encounter it repeatedly before I could accurately identify it.

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