Bindra - Everything about Corporate Etiquette

NEW DELHI LONDON OXFORD NEW YORK SYDNEY

First published in India 2015

2015 by Vivek Bindra

All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage or retrieval system, without prior permission in writing from the publishers.

No responsibility for loss caused to any individual or organization acting on or refraining from action as a result of the material in this publication can be accepted by Bloomsbury or the author.

The content of this book is the sole expression and opinion of its author, and not of the publisher. The publisher in no manner is liable for any opinion or views expressed by the author. While best efforts have been made in preparing this book, the publisher makes no representations or warranties of any kind and assumes no liabilities of any kind with respect to the accuracy or completeness of the content and specifically disclaims any implied warranties of merchantability or fitness of use for a particular purpose.

The publisher believes that the content of this book does not violate any existing copyright/intellectual property of others in any manner whatsoever. However, in case any source has not been duly attributed, the publisher may be notified in writing for necessary action.

BLOOMSBURY and the Diana logo are trademarks of Bloomsbury Publishing Plc

E-ISBN 978 93 862 5023 0

2 4 6 8 10 9 7 5 3 1

Bloomsbury Publishing India Pvt. Ltd

DDA Complex, LSC Building No.4

Second Floor, Pocket C 6 & 7, Vasant Kunj

New Delhi 110070

www.bloomsbury.com

Created by Manipal Digital Systems.

To find out more about our authors and books visit www.bloomsbury.com.

Here you will find extracts, author interviews, details of forthcoming events and the option to sign up for our newsletters.

His Holiness Gopal Krishna Goswami Maharaj

I offer this book at the divine lotus feet of my revered spiritual master, His Holiness Gopal Krishna Goswami Maharaj, for his blessings. This book is written under the guidance of my spiritual master who has inspired me in all my writings. I constantly seek his encouragement and inspiration to serve their lordships.

Vivek Bindra

(Venu Madhav Das)

Everything About Corporate Etiquette is my attempt to share all my experiences with etiquette. The book, in its entirety, discusses various aspects of etiquette- some quite straightforward and others not so direct.

In one of the chapters, I have discussed the importance of cultural diversity and differences in etiquette, especially in India where unity is diversity and diversity is unity.

Another unique aspect of this book is using assertiveness as a tool to become more cultured than you already are and encourage civility in others as well.

The book offers a holistic approach to business etiquette and it is meant for everyone who wants to create a good impression in their personal and professional lives.

Have you ever wondered why some people appear more impressive than the others?

Why does one person who look smart, gets a better job than an equally qualified person who lacks courtesy?

Civility entails a lot more than we can imagine. It can help us get a fantastic job: on the other hand, the lack of it can result in huge loss of opportunity. There is a lot more to civility than simply being polite. Being gracious is simply the first step. It is about thinking, feeling and behaving consistently with respect; handling conflicts with poise and being able to create win-win situations by demonstrating proper conduct.

There is so much competition today that we often put our basic manners on the back burner and focus only on achieving our set targets by hook or by crook. The ground reality is that people do not want candidates for a job who simply know their subject well; they want people who know their subject and know how to conduct themselves well.

Organizations are on the lookout to employ those who can collaborate together to win, who can perform and outperform their peers, and those who are outgoing, presentable and trustworthy.

Would you hire a person who lacks confidence or is reluctant to interact with people, yet is fantastic at whatever he does; or would you hire a person who does a job well and is also smart, confident and outgoing?

To create a civil and cordial atmosphere at the workplace where things run smoothly, organizations look for candidates who can create that conducive ambience at workplace.

Before we plunge into the nuances of best practices of corporate behaviour, let us see what your Courtesy Quotient or CQ is, and how you can dramatically improve your chances of getting your dream job by altering the way you carry and conduct yourself.

So wear your seatbelt and brace yourself for the adventures of exploring within yourself!