Keki Bhote - Strategic Supply Management: A Blueprint for Revitalizing the Manufacturer-Supplier Partnership

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title	:	Strategic Supply Management : A Blueprint for Revitalizing the Manufacturer-supplier Partnership
author	:	Bhote, Keki R.
publisher	:	AMACOM Books
isbn10 | asin	:	0814459250
print isbn13	:	9780814459256
ebook isbn13	:	9780585029221
language	:	English
subject	Industrial procurement--Management, Competition, International.
publication date	:	1989
lcc	:	HD39.5.B488 1989eb
ddc	:	658.7/2
subject	:	Industrial procurement--Management, Competition, International.

STRATEGIC SUPPLY MANAGEMENT A Blueprint for Revitalizing the Manufacturer-Supplier Partnership KEKI R. BHOTE amacom American Management Association

This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Library of Congress Cataloging-in-Publication Data Bhote, Keki R., 1925 Strategic supply management: a blueprint for revitalizing the manufacturer-supplier partnership / Keki R. Bhote. p. cm. Includes index. ISBN 0-8144-5925-0 1. Industrial procurementManagement. 2. Competition, International. I. American Management Association. II. Title. HD39.5.B488 1989 658.7'2dc2088-48029 CIP 1989 AMACOM, a division of American Management Association, New York. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7

To my wife, Mehroo, whose loyal support and absolute faith have been a tower of strength during my burning the midnight oil in the creation of my books.

Page vii Contents List of Figures and Tables ix Foreword xv Acknowledgments xvii Part I Setting the Stage 1 1 The Deindustrialization and Reindustrialization of America 3 2 The Four Stages of Supply Management 12 Part II The Spirit and Practice of Partnership 23 3 Forging a Customer-Supplier Partnership 25 4 From Management to Leadership 32 5 The Imperative of a Reduced Supplier Base 45 6 The Infrastructure of Partnership 56 7 The Nuts and Bolts of Supply Management 70 8 Organizational Lift-off 87 9 Measurement of Partnership Effectiveness 100 Part III Improving Supplier Quality: The Centerpiece of Supply Management 111 10 The Quality Greening of Supplier Management 113 11 Worship of the Customer 137

Page viii 12 Quality in Design: The Volley 153 13 Design of Experiments: Preeminent Problem-Solving Tool 167 14 SPC: Just a Maintenance Tool 211 15 Space Age Reliability at Commercial Prices 244 16 Quality in Production and in the Field: Where It All Comes Together

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