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Stradtman - Online Reputation Management For Dummies

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Stradtman Online Reputation Management For Dummies

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More important than ever--how to manage your online reputation

In todays social world, managing your online reputation is more critical than ever, whether its your company brand or yourself as a brand, and one thing is certain: everyone needs a plan. This essential book shows you how to set up a system that works every day, helps forward your brands online goals, and is able to deal with negative chatter. Covering everyday listening and messaging as well as reputation management for special events or crises, this book walks you through step-by-step instructions and tips that will help you build and maintain a positive online presence.

  • Shows you how to create a solid, productive online reputation management system
  • Helps you achieve your brands goals and be ready to deal with negative chatter or crises
  • Explains how to set up an online reputation management and response team
  • Covers how to identify and incorporate both everyday and crisis SEO...

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Online Reputation Management For Dummies by Lori Randall Stradtman Online - photo 1

Online Reputation Management For Dummies

by Lori Randall Stradtman

Online Reputation Management For Dummies Published by John Wiley Sons Inc - photo 2

Online Reputation Management For Dummies

Published by
John Wiley & Sons, Inc.
111 River Street
Hoboken, NJ 07030-5774

www.wiley.com

Copyright 2012 by John Wiley & Sons, Inc., Hoboken, New Jersey

Published by John Wiley & Sons, Inc., Hoboken, New Jersey

Published simultaneously in Canada

No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions .

Trademarks: Wiley, the Wiley logo, For Dummies, the Dummies Man logo, A Reference for the Rest of Us!, The Dummies Way, Dummies Daily, The Fun and Easy Way, Dummies.com, Making Everything Easier, and related trade dress are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates in the United States and other countries, and may not be used without written permission. All other trademarks are the property of their respective owners. John Wiley & Sons, Inc., is not associated with any product or vendor mentioned in this book.

Limit of Liability/Disclaimer of Warranty: The publisher and the author make no representations or warranties with respect to the accuracy or completeness of the contents of this work and specifically disclaim all warranties, including without limitation warranties of fitness for a particular purpose. No warranty may be created or extended by sales or promotional materials. The advice and strategies contained herein may not be suitable for every situation. This work is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional services. If professional assistance is required, the services of a competent professional person should be sought. Neither the publisher nor the author shall be liable for damages arising herefrom. The fact that an organization or Website is referred to in this work as a citation and/or a potential source of further information does not mean that the author or the publisher endorses the information the organization or Website may provide or recommendations it may make. Further, readers should be aware that Internet Websites listed in this work may have changed or disappeared between when this work was written and when it is read.

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For technical support, please visit www.wiley.com/techsupport .

Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com . For more information about Wiley products, visit www.wiley.com .

Library of Congress Control Number: 2012946057

ISBN: 978-1-118-33859-9 (pbk); ISBN 978-1-118-35204-5 (ebk); ISBN 978-1-118-41665-5 (ebk); ISBN 978-1-118-42004-1 (ebk)

Manufactured in the United States of America

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About the Author

Lori Randall Stradtman has been a passionate fan of social media and blogging since 2005, when she first went back to school at the University of Georgia to earn a degree in Communications.

After graduating from college in May 2008, Lori started Social Media Design and soon after began guest posting on Social Media Examiner, BlogWorld, and SmartBrief, and has been quoted in Huffington Post .

Lori loves the idea of training business owners and C-level employees on the power of a strong and positive online reputation.

Dedication

This book is dedicated to my kids, Phil, Sally, and Josh, who have always inspired me to be strong and to do things that feel impossible in the moment. Seeing myself reflected in their eyes motivates me more than any amount of money or accolades.

I also want to dedicate this book to my hubby, Chris Stradtman, without whose patience and support I could never have interviewed all the experts and engaged in so much research. Hes also been known to take me out for awesome dinners during my writing frenzies, shameful places with food no trainer would approve of. I love him for it all.

Authors Acknowledgments

Ever since I witnessed firsthand a new friends misery and fear connected with her online privacy and reputation, something transformed inside of me and I couldnt just do social media design anymore. My life changed as I listened to her plight, enlarged with a rapidly evolving sense of purpose. I knew I had to help people to take control of their lives online.

Ive spent the last year interviewing heroes and villains, quiet SEO & analytics geeks and celebrities, white- and black-hat hackers, defamation litigators and neuroscientists, and world-class online reputation management leaders and bloggers, as well as the people who work for social media departments, everywhere from start-up size to the biggest brands online for the information I share with you in this book.

Ive even been lucky enough to interview world-class Internet Security experts and two actual founders of the Internet, Karl Auerbach and David J. Steele.

I wish I could give credit here to every expert and every person named in a case study. As it is, I can only list people according to how pivotal their contribution was. Im also overwhelmingly grateful to L. Lin Wood, celebrity defamation litigator; Lin Milano, celebrity online reputation expert; Andrew Bates, Social SEO analyst extraordinaire; Shashi Bellmakonda, and more.

And most inspiring, most patient, loved most of all are my hubby and kids. They are like breath to me.

Publishers Acknowledgments

Were proud of this book; please send us your comments at http://dummies.custhelp.com . For other comments, please contact our Customer Care Department within the U.S. at 877-762-2974, outside the U.S. at 317-572-3993, or fax 317-572-4002.

Some of the people who helped bring this book to market include the following:

Acquisitions and Editorial

Senior Project Editor: Christopher Morris

Acquisitions Editor: Amy Fandrei

Copy Editor: Debbye Butler

Technical Editor: Andrea Vahl

Editorial Manager: Kevin Kirschner

Editorial Assistant: Leslie Saxman

Sr. Editorial Assistant: Cherie Case

Cover Photo: Lane Oakley/GettyImages

Cartoons: Rich Tennant ( www.the5thwave.com )

Composition Services

Project Coordinator: Patrick Redmond

Layout and Graphics: Jennifer Creasey, Joyce Haughey, Corrie Niehaus

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