John Mangan - Global Logistics and Supply Chain Management, Third Edition

1. Preface
2. Chapter 1
3. Chapter 2
4. Chapter 3
5. Chapter 4
6. Part One Case Studies
7. Part One Case Studies
8. Chapter 5
9. Chapter 6
10. Chapter 8
11. Chapter 9
12. Chapter 10
13. Chapter 11
14. Chapter 12
15. Part Two Case Studies
16. Part Two Case Studies
17. Chapter 13
18. Chapter 14
19. Chapter 15
20. Chapter 16
21. Chapter 18
22. Part Three Case Studies
23. Part Three Case Studies
24. Part Three Case Studies

1. Chapter 2
2. Chapter 3
3. Part One Case Studies
4. Chapter 5
5. Chapter 6
6. Chapter 7
7. Chapter 8
8. Chapter 9
9. Chapter 10
10. Chapter 11
11. Chapter 12
12. Part Two Case Studies
13. Chapter 14
14. Chapter 15
15. Chapter 16
16. Chapter 17
17. Chapter 18

John Mangan

Chandra Lalwani

Students and managers who read this book and learn from it and build upon the ideas and insights it contains can only benefit.

Martin Christopher, Emeritus Professor of Marketing and Logistics, Cranfield University, UK

This 3rd edition of Global Logistics and Supply Chain Management covers comprehensively all traditional and emergent aspects of the field.

Samir K Srivastava, Professor, Indian Institute of Management Lucknow

A very comprehensive book that clearly explains all relevant concepts.

Vivek Natarajan, Associate Professor, Lamar University, USA

A highly appropriate blend of theory and practical application.

Edward Sweeney, Professor, Aston University, UK

This book fills an important gap as globalisation is ever more present and international connectivity has become a key issue for economic development. It is important to have a book that addresses these issues from a logistics and supply chain perspective.

Ruth Banomyong, Associate Professor, Thammasat Business School, Thailand

A very practical book, which appeals to a wide range of audiences, combining strategic and operational aspects of global logistics and supply chain management.

Sarah Shaw, Lecturer in Logistics and SCM, Hull University Business School, UK

This book is really useful, interesting and valuable - not only for lecturers and students but also for businesses.

Trinh Thi Thu Huong, Associate Professor, Foreign Trade University, Vietnam

Copyright 2016, 2012 and 2008 John Wiley & Sons Ltd

All effort has been made to trace and acknowledge ownership of copyright. The publisher would be glad to hear from any copyright holders whom it has not been possible to contact.

Registered office

John Wiley & Sons Ltd, The Atrium, Southern Gate, Chichester, West Sussex, P019 8SQ, United Kingdom

For details of our global editorial offices, for customer services and for information about how to apply for permission to reuse the copyright material in this book please see our website at www.wiley.com.

The right of John Mangan and Chandra Lalwani to be identified as the authors of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, except as permitted by the UK Copyright, Designs and Patents Act 1988, without the prior permission of the publisher.

Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.

Designations used by companies to distinguish their products are often claimed as trademarks. All brand names and product names used in this book are trade names, service marks, trademarks or registered trademarks of their respective owners. The publisher is not associated with any product or vendor mentioned in this book. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold on the understanding that the publisher is not engaged in rendering professional services. If professional advice or other expert assistance is required, the services of a competent professional should be sought.

Library of Congress Cataloging-in-Publication Data

Names: Mangan, John, 1968- author. | Lalwani, Chandra, author.

Title: Global logistics and supply chain management / John Mangan, Chandra Lalwani.

Description: 3rd Edition. | Hoboken : Wiley, 2016. | Revised edition of the authors Global logistics and supply chain management, 2012 and 2008. | Includes bibliographical references and index.

Identifiers: LCCN 2015049840 (print) | LCCN 2016000503 (ebook) | ISBN 9781119117827 (pbk.) | ISBN 9781119123958 (pdf)

Subjects: LCSH: Business logistics.

Classification: LCC HD38.5 .M3637 2016 (print) | LCC HD38.5 (ebook) | DDC 658.7dc23

LC record available at http://lccn.loc.gov/2015049840

ISBN 9781119117827 (pbk)

ISBN 9781119123996 (ebk)

A catalogue record for this book is available from the British Library.

Maeve, Cathal, Eibhln and Eoghan

Mohini, Nikita, Nishant,

Anoushka, Ishika and Shay

Globalisation of industry and commerce has brought with it many benefits but also a multitude of challenges. Companies that once served only local markets now reach out to customers and consumers located far from their original home base. At the same time, their sourcing and manufacturing arrangements extend around the world. As a result their supply and distribution networks have become more complex and often more uncertain. The task of managing and co-ordinating this global web of physical and information flows has become a key priority for businesses as they strive to remain competitive in a turbulent and constantly changing marketplace. Consequently, the need for higher levels of logistics and supply chain management capabilities is now greater than ever before.

However, as this globalisation of supply chains continues apace there is a growing skills and talent gap in terms of the availability of managers with the knowledge and experience that is essential for the effective management of these complex networks. One way in which this gap is being closed is through the increased provision of specialist graduate-level and post-experience courses offered by a growing number of universities, business schools and other institutions.

To support these educational and management development initiatives it is vital that relevant and practical sources of information and up-to-date case material are easily accessible. It is therefore to be welcomed that this new edition of Global Logistics and Supply Chain Management has now been published. Building on the success of earlier editions, this book has become one of the leading texts in its field. Students and managers who read this book and learn from it and build upon the ideas and insights it contains can only benefit.