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Contents
Introduction
Can I talk to you for a minute?
Oh boy. Weve all heard that one and grimaced, right? Someone is about to tell you theyre quitting. As though your car was creeping ever so slowly up to the tip of the roller coaster and about to slam straight down the other side, reality hits. Your team is about to change!
Arrrggggh! The paperwork! The arguing! Who will do the work in the meantime? What will they say about you in their exit interview? Will you finally get to choose your own person or just take whomever they give you? Arrrggggh! No! I was just getting ready to start making this team work!
Wake up. Youre having a nightmare. It is not, nor should it ever be, this hard to hear the news that someone is leaving your staff. Team development is an ongoing process that should not only withstand periods of change but even celebrate them as opportunities for growth. Right?
If youre not convinced, then this is the book for you!
Set aside some time to go through this book, week by week and hour by hour, and youll read and practice ideas that will have you not only prepared for that next knock on the door but able to wish your departing staff member well and then actually look forward to rebuilding your team even better than before!
1
Welcome to Your Team!
Week One
Multigenerational Staff
Most companies today are blessed with multigenerational staff. Within them, you could probably produce both an expert on paper shelf lists and another on iPads. You need to know that. Just imagine the different opinions they might hold toward something you might consider quite innocuous.
Work, rules, expectations, goals, and communication can all change, and they probably should. But people do not. Since teams are made up of people, its up to the leaderyouto learn and understand that difference. You need to work effectively to define and strengthen culture, outline and articulate achievement, and lead your team to greatness, but first you need to know with whom youre dealing and how to help them get where youre going. Learn about your teams past. Ask questions. Encourage reflection. Review, revisit, and analyze the strengths, weaknesses, opportunities, and threats you find before charting a new strategy to move your team forward. Learning all this and considering it carefully will help bring everything about this wonderful resource you get to work withyour teaminto focus for you. Its the best first step you can take.
Week Two
Graveyard Stew
Lets get one thing straightyou do not own your team. They are individuals coming together under your leadership for a temporary period, and youre just privileged to be currently directing their work.
Apart, your team members possess traits and skills that are unique to their training, background, and attitude. Together, they comprise an impressive and potentially effective group of people whose value to your organization is exponentially greater than that of its parts. Under your direction, the impact of that value is limitless.
If youve been fortunate enough to have eaten at the table of a Depression-era friend or family member, you may be familiar with Graveyard Stew. My grandmother, a Finnish immigrant, could turn water into wine after all those years of making do with very little. Anything and everything handy at dinnertime went into the Graveyard Stew pot, and (in spite of its depressing name) what came out was somehow pure heaven. I think of her stew when I think of blending people into outstanding teams.
Think of the goals your team has most recently accomplished and consider your most outstanding employee. Could she or he have accomplished it alone? Doubtful, you have to admit. Your team was a success, and its up to you to make sure that continues! Certainly now, with your dedication to improvement, it will be, since you have such a diverse and respected staff to work alongside.
Week Three
The Setting
Now its time to think about where everything happens. Whats it like to be where your team works?
At the online retailer Zappos, according to Carmine Gallo, everyone truly loves coming to work. Their CEO outlines five basic reasons for his companys positive culture:
1. Everyone, from customers to employees, is treated like family.
2. They hire for a cultural fit. Without ignoring skills and abilities, supervisors consider personality, friendliness, and passion when selecting new employees.
3. Managers trust their teams. Simple as that sounds, its too often untrue.
4. Everything is shared. Decisions are open, information is available, and employees are kept in the loop.
5. Staff are encouraged to have fun. The relaxed, supportive atmosphere is a result of the culture and translates into success for the organization.
Take a hard look at the culture in which your employees work before moving forward. If the culture needs to be changed, you can do that. One of the greatest gifts (and requirements) of leadership is to effect change.
Week Four
The Architect
As the architect of your teams future, youre almost ready to begin building, blending, and growing your staff members skills and ambitions, all while meeting your goals. Youre going to get busy. There are going to be more tasks to accomplish than time. Small problems are going to multiply as the pressure of day-to-day survival mounts. The easiest thing to do in reaction is to just start treading water; dont do that.
When you hear yourself saying, Sure, Id love to take that course or go to that workshop or attend that conference...but Im just too busy to get better, remember one other inescapable fact about time: you are in charge of it. If youve never taken a time management course or read a book on the subject, now would be a great time to start. Your time will be limited, your demands will grow, and your priorities, if youre not careful, could slip. Theres no shame in relearning how to file, sort, schedule, and juggle your time.