W. Gibb Dyer - Beyond Team Building: How to Build High Performing Teams and the Culture to Support Them

1. Chapter 9

1. Chapter 1
2. Chapter 2
3. Chapter 3
4. Chapter 5
5. Chapter 6
6. Chapter 8
7. Chapter 10

Gibb Dyer

Jeff Dyer

Copyright 2020 by John Wiley & Sons, Inc. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

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Library of Congress Cataloging-in-Publication Data

Names: Dyer, Gibb, Jr., 1954- author. | Dyer, Jeff, author.

Title: Beyond team building : how to build high performing teams and the culture to support them / W. Gibb Dyer and Jeffrey H. Dyer.

Description: First Edition. | Hoboken : Wiley, [2020] | Includes index. | Identifiers: LCCN 2019005900 (print) | LCCN 2019007093 (ebook) | ISBN 9781119551386 (ePub) | ISBN 9781119551393 (ePDF) | ISBN 9781119551409 (hardcover)

Subjects: LCSH: Teams in the workplace. | Teams in the workplaceManagement. | Leadership.

Classification: LCC HD66 (ebook) | LCC HD66 .D943 2020 (print) | DDC 658.4/022dc23

LC record available at https://lccn.loc.gov/2019005900

Cover Design: Wiley

Cover Image: Artistdesign29/Shutterstock

To our father, Bill Dyer, the father of Team Building.

We would like to thank Natalia Smith, Emily Powers, and the staff at Wiley for their help in gathering data and editing this book. Their work has made this book immeasurably better. The secretaries in the management department, Sophie S. Poulsen, Kesley B. Powell, and Katy Milagro Nottingham, went the extra mile to ensure that the tables and figures in the book are accurate.

Gibb Dyer (Ph.D MIT) is the O. Leslie Stone Professor of Entrepreneurship and Management in the Marriott School of Business at Brigham Young University. He has been a visiting faculty member at the University of New Hampshire and IESE in Barcelona, Spain, and a visiting scholar at the University of Bath in the U.K. He has published nine books and over 50 articles and his research has been featured in publications such as Fortune, the Wall Street Journal, and the New York Times. His most recent book, titled The Family Edge, focuses on how families and family teams support business growth. He has been ranked as one of the top-ten scholars in the world in the field of family business. His consulting practice focuses on team building, organization development, and management succession.

Jeff Dyer (Ph.D UCLA) is the Horace Beesley Distinguished Professor of Strategy at BYU and the Wharton School, University of Pennsylvania. He worked previously as a management consultant at Bain & Company and cofounded the Innovator's DNA consultancy. He is the author of two bestsellers, The Innovator's DNA and The Innovator's Method. Among those receiving Ph.Ds after 1990 he was ranked #1 Most Influential Scholar with over 35,000 citations and over 500,000 Google searches to his name.

To me, teamwork is the beauty of our sport, where you have five acting as one. You become selfless.

Duke Coach Mike Krzyzewski

Teamwork is the hallmark of success in sports and in business. As Ken Blanchard once wrote: None of us is as smart as all of us. Many books on teams and teamwork (including our own) focus on how to repair broken teams in which team members are not acting as one. But this book has a different purpose. We go beyond focusing on how to repair broken teams, and focus on how to create a team building organization that will foster an environment which will create and maintain great teams from the outset. (Duke Coach Mike Krzyzewski's success is based on creating a set of processes and an environment that produces great teams from the outset, not just on fixing his teams when they aren't performing well.) And while we cover many topics from our previous books on team building, this book will give to you, the reader, a more succinct and clear description of how to create an effective team. You will also learn how to develop a team building organization that has systems and processes in place to regularly assess team performance for all teams in the organization and to help them improve. To do so, we take a broader view about what team building is and should mean for managers, team leaders, and team members.

This book is for anyone interested in improving team performance. While most of our examples are from teams in businesses, the team building techniques we describe can be used to help families, teams in nonprofit organizations, civic or governmental teams, sports teams, or almost any type of team that you can imagine. The book is especially designed to help organizational leaders and managers understand their roles in helping teams succeed. Team leaders and team members will find our diagnostic models and interventions particularly helpful as they try to make their teams more effective. Human resource managers, who are often assigned to help teams improve, will be aided by this book, as will team consultants and team facilitators whose roles are to improve and strengthen teams.