James P. Lewis - Team-Based Project Management

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Page iii TEAM-BASED PROJECT MANAGEMENT JAMES P. LEWIS AMACOM American Management Association New York Atlanta Boston Chicago Kansas City . San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

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title	:	Team-based Project Management
author	:	Lewis, James P.
publisher	:	AMACOM Books
isbn10 | asin	:	0814403646
print isbn13	:	9780814403648
ebook isbn13	:	9780585026015
language	:	English
subject	Industrial project management, Teams in the workplace.
publication date	:	1998
lcc	:	HD69.P75L494 1998eb
ddc	:	658.4/04
subject	:	Industrial project management, Teams in the workplace.

Page iv This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative in formation in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Lewis, James P., 1941 Team-based project management / James P. Lewis. p. cm. Includes bibliographical references and index. ISBN 0-8144-0364-6 (hardcover) 1. Project management. 2. Teams in the workplace. I. Title. HD69.P75L494 1997 658.4'04dc21 97-26629 CIP 1998 James P. Lewis All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1

Page v This book is dedicated to Dr. David Antonioni a respected colleague and good friend.

Page vii Contents Preface ix Acknowledgments xi Section One: Project Management Concepts 1 Chapter 1 Introduction to Team-Based Project Management 3 Chapter 2 A Brief Review of Some Project Management Concepts 8 Chapter 3 The Role of the Project Manager 19 Section Two: Teams and Behavior in Organizations 29 Chapter 4 Behavior in Organizations 31 Chapter 5 Chaos, Fractals, and Project Teams 47 Chapter 6 Teams, Herds, and Gaggles of Nerds 60 Section Three: Team Development 69 Chapter 7 Turning a Group Into a True Team 71 Chapter 8 Leading the Project Team 86 Chapter 9 Managing Team Development 98 Section Four: Project Teams and Teamwork Issues 109 Chapter 10 Managing Decision Making in a Project Team 111 Chapter 11 Promoting Innovation in the Team 121 Chapter 12 Taking Your Meetings Out of the Doldrums 132

Page viii Section Five: Improving Yourself and Your Team 141 Chapter 13 How to Improve Team Performance 143 Chapter 14 Improving Your Communication Skills 162 Chapter 15 Dealing With a Team Member Whose Performance Is Unsatisfactory 172 Chapter 16 Managing Conflict in Project Teams 193 Chapter 17 Managing Team Capacity Issues 199 Appendixes 207 Appendix A: Answers to Chapter Questions 209 Appendix B: Resources for Project Managers 211 References: Books and Articles for Further Reading 213 Index 217 About the Author 227

Page ix Preface In her frustration with the men in her life, cartoon Kathy (Kathy Guisewhite) says, "Men should come with instruction manuals!" I have known more than one project manager who felt the same as Kathy. Cars, equipment, VCRs, and machines come with instruction manuals that tell you how to get the most out of your investment. Yet human resources come with no such instructions, and much of their effort is wasted or poorly utilized. In today's downsized organizations, you can't afford to waste

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