Jennifer J. Britton - From One to Many: Best Practices for Team and Group Coaching

Copyright 2013 by Jennifer J. Britton

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National Library of Canada Cataloguing in Publication Data

Britton, Jennifer J., author

From one to many : best practices for team and group coaching / Jennifer J. Britton.

Includes bibliographical references and index.

Issued in print and electronic formats.

ISBN 978-1-118-54927-8 (bound).ISBN 978-1-118-54928-5 (pdf).ISBN 978-1-118-54930-8 (epub)

1. Teams in the workplace. 2. EmployeesCoaching of. 3. Organizational effectiveness. I. Title.

Production Credits

Cover design: Adrian So

Typesetting: Thomson Digital

Cover image: iStockphoto

Editorial Credits

Executive editor: Don Loney

Managing editor: Alison Maclean

Production editor: Pamela Vokey

John Wiley & Sons Canada, Ltd.

6045 Freemont Blvd.

Mississauga, Ontario

L5R 4J3

This book is dedicated to coaches, leaders and other professionals looking to enhance their own coaching conversations with groups and teams.

We are strengthened by those around us, particularly our loved ones and family. Thank you to Andray, Matthew, Mom and Dad.

List of Figures and Tables

: From One to Many

: Group versus Team Coaching

: Focus Areas for Group and Team Coaching

: The Group Program Continuum

: The Group Program Continuum

: Benefits of Group Coaching

: Benefits of Team Coaching

: Tricky Issues in the Virtual Domain

: ICF Core Coaching Competencies and Team and Group Coaching

: Key Skills for Group and Team Coaching

: Self-AssessmentCore Coaching Competencies

: A Typical Design Process

: MindMap

: Knowing Your Client Profile

: Creating Your Business Roadmap

: Components of a Group Coaching Process

: Group and Team Coaching Session Process Overview

: The Coaching Approach with the Team as a System or a Collective of Individuals

: Six Conditions for Leadership Team Effectiveness

: The Team Coaching Process

: What Team Coaching Is and Is Not

: The Different Virtual Approaches

: Virtual Call Evaluation

: Web and Video Options

: The Triangle of Coaching Relationships

: Group and Team Dynamics

: Pre-program One-on-One Worksheet for Group and Team Coaching

: Virtual Team and Group Coaching Session Notes Page

: Coaching Approaches for Different Learning Styles

: Coaching and Learning Support Needs for Different Generations

: Coaching, Mentoring and Supervision

: Distinctions between Coaching and Mentoring

: Program Development Stages and Considerations

: Comparative Relational Outputs as Identified by Maitland

: Phases and Focus Areas of the Coaching Conversation

: The Arc of the Coaching Conversation

: Questions and the GROW Model

: Making It StickLeadership Development Module Follow-On

: The Co-facilitation Arc

: Co-facilitation Checklist

: Collaboration in Your Team/Organization

: A Selection of Activities for Team and Group Coaches

Acknowledgments

From One to Many has grown out of the many questions I have been asked and the conversations I have had with coaches since the publication of Effective Group Coaching in 2010. Whether it has been in the coaching training programs I run through Potentials Realized, or during presentations I have made at ICF conferences and chapter meetings, one of the most common questions I have been asked is, What's the difference between team and group coaching? Increasingly coaches, leaders and other professionals are straddling the realms of coaching teams and groups, and are eager for more resources to undertake their work. I am pleased to take a deeper look at the related realms of team and group coachingthe processes and practices behind our work.

This book has been infused by the experiences of the groups and teams I have worked with over the last two-plus decades. My work has now taken me to work with teams and groups in five continents, and in recent years has connected me virtually with more countries than I will physically ever visit.

Incorporating the voices of many is critical in our work with groups and teams. I would like to thank the following coaches who generously shared their examples and insights around group and team coaching for this book: Renee Brotman, Catherine Carr, Michael Cullen, Ursula Lesic, Sharon Miller, Lynda Monk, Shana Montesol, Jacqueline Peters, Ray Rigoglioso, Phil Sandahl and Kevin Stebbings. It should be noted that all quotations from these coaches are taken from my interviews with them, unless otherwise documented.

It has been a pleasure to work with the team at John Wiley and Sons Canada again. I have enjoyed the many conversations with my executive editor, Don Loney, and also want to thank Nicole Langlois for her editing work. Thanks as well to Leslie Bendaly, who reviewed the manuscript.

A big thank you to my familyMatthew and Andray, and of course my mom and dad. Without your support I would not be able to do the work that I do.

Jennifer J. Britton

East Gwillimbury, February 2013

Introduction

From One to Many: Best Practices for Team and Group Coaching explores the continued evolution of two sub-disciplines of the coaching profession: team coaching and group coaching. Whether you are an internal or external coach working with teams, corporate groups or public groups, or you are a leader working with your own team, this book is geared to provide you with practical tools, insights and best practices around team and group coaching. From One to Many is geared to professionals who want to explore the skills and best practices behind exceptional team and group coaching. It is also for professionals who are looking for practical tools and approaches they can adapt and implement in their own programs right away, without having to reinvent the wheel. From One to Many has been shaped by my own work with teams and groups over more than two decades. The book has also been shaped by the questions and learning of hundreds of practitioner coaches from around the world with whom I have had the opportunity to work in the Group Coaching Essentials program, the Advanced Group Coaching Practicum and the Group Coaching Intensive programs since 2006.