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Jeb Brooks - Perfect Phrases for the Sales Call

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME DONT MISS THESE OTHER BOOKS IN THE PERFECT PHRASES SERIES

How do you get face time with someone who doesnt accept sales calls? What is the best way to present the value of your offering? How do you handle price objections? Answer: You need to speak the right language.

This fully revised second edition of the popular Perfect Phrases for the Sales Call provides an arsenal of persuasive language and word-for-word practice scenarios to help you address any challenge. Learn the most effective language for:

  • Getting past gatekeepers and selling to the decision makers
  • Presenting your product or service in the best light
  • Handling objections, stalling, and other delaying tactics
  • Building trust and cultivating relationships
  • Jeb Brooks: author's other books


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    PERFECT PHRASES for the SALES CALL

    second edition

    Hundreds of Ready-to-Use Phrases for Persuading Customers to Buy Any Product or Service

    Jeb Brooks and William T. Brooks

    Copyright 2011 by The McGraw-Hill Companies Inc All rights reserved Except - photo 1

    Copyright 2011 by The McGraw-Hill Companies Inc All rights reserved Except - photo 2

    Copyright 2011 by The McGraw-Hill Companies, Inc. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

    ISBN: 978-0-07-175943-4

    MHID: 0-07-175943-3

    The material in this eBook also appears in the print version of this title: ISBN: 978-0-07-174504-8, MHID: 0-07-174504-1.

    All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps.

    McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. To contact a representative please e-mail us at bulksales@mcgraw-hill.com.

    Trademarks: McGraw-Hill, the McGraw-Hill Publishing logo, Perfect Phrases, and related trade dress are trademarks or registered trademarks of The McGraw-Hill Companies and/or its affi liates in the United States and other countries and may not be used without written permission. All other trademarks are the property of their respective owners. The McGraw-Hill Companies is not associated with any product or vendor mentioned in this book.

    TERMS OF USE

    This is a copyrighted work and The McGraw-Hill Companies, Inc. (McGraw-Hill) and its licensors reserve all rights in and to the work. Use of this work is subject to these terms. Except as permitted under the Copyright Act of 1976 and the right to store and retrieve one copy of the work, you may not decompile, disassemble, reverse engineer, reproduce, modify, create derivative works based upon, transmit, distribute, disseminate, sell, publish or sublicense the work or any part of it without McGraw-Hills prior consent. You may use the work for your own noncommercial and personal use; any other use of the work is strictly prohibited. Your right to use the work may be terminated if you fail to comply with these terms.

    THE WORK IS PROVIDED AS IS. McGRAW-HILL AND ITS LICENSORS MAKE NO GUARANTEES OR WARRANTIES AS TO THE ACCURACY, ADEQUACY OR COMPLETENESS OF OR RESULTS TO BE OBTAINED FROM USING THE WORK, INCLUDING ANY INFORMATION THAT CAN BE ACCESSED THROUGH THE WORK VIA HYPERLINK OR OTHERWISE, AND EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. McGraw-Hill and its licensors do not warrant or guarantee that the functions contained in the work will meet your requirements or that its operation will be uninterrupted or error free. Neither McGraw-Hill nor its licensors shall be liable to you or anyone else for any inaccuracy, error or omission, regardless of cause, in the work or for any damages resulting therefrom. McGraw-Hill has no responsibility for the content of any information accessed through the work. Under no circumstances shall McGraw-Hill and/or its licensors be liable for any indirect, incidental, special, punitive, consequential or similar damages that result from the use of or inability to use the work, even if any of them has been advised of the possibility of such damages. This limitation of liability shall apply to any claim or cause whatsoever whether such claim or cause arises in contract, tort or otherwise.

    Contents

    Specific Words to Use When Selling to Entrepreneurs
    Form a Special Instant Bond in Your First Interaction

    Specific Words to Use When Selling to Corporate Executives (Non-CEO)
    Form a Special Instant Bond in Your First Interaction

    Specific Words to Use When Selling to Purchasing Managers
    Form a Special Instant Bond in Your First Interaction

    Specific Words to Use When Selling to Hospital Administrators
    Form a Special Instant Bond in Your First Interaction

    Preface to the Second Edition

    The world of selling has changed dramatically. And there are lots of reasons for the shift.

    Picture 3 International competition

    Picture 4 Technology

    Picture 5 A shrinking world economy

    Picture 6 Intensified price pressure

    Picture 7 The commoditization of products and services

    Picture 8 Faster communication

    These have all combined to make sales an even more demanding career than ever before. However, despite these changes, there will always be a need for salespeople to spend time building relationships with prospects. Let there be little doubt: the world of selling has changedand changed forever. In all likelihood, it will change even more as the future unfolds. But the real question is: What does that mean for you?

    Picture 9 People have more information than ever before.

    Picture 10 Prospects can get information about you and your offering before you have the chance to present your message.

    Picture 11 You have less time to get your prospects attention.

    Picture 12 More salespeople are vying for the same prospects and customers business.

    Picture 13 Prospects attention spans are shorter.

    Picture 14 You face more barriers that stand between you and your prospects.

    Picture 15 You need to differentiate yourself from everyone else who sells the same product or service you sell.

    Picture 16 Your margin for error is getting smaller every day.

    Picture 17 You must be willing to change, grow, and study your craft now more than ever before.

    If you are to sell well, you can never forget that selling is all about persuasion. However, persuasion is not about your ability to speak for a long time without taking a breath or letting your prospect speak. Instead, its all about how you can efficiently and succinctly provide solutions that specifically address a prospects unique set of problems. More importantly, its how you help your prospects address whatever problems or issues theyre facing and the end results you help them achieve.

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