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Mike Brooks - Power Phone Scripts: 500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales

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Mike Brooks Power Phone Scripts: 500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales
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Start closing sales like top producers!

Have you ever found yourself at a loss for what to say when the gatekeeper asks you what your call is about? Have your palms ever sweated when the decision maker shuts you down with: I wouldnt be interested? Has your heart taken a fast dive into your stomach when, at the start of your presentation, your prospect tells you that theyve thought about it and are just going to pass?

If youre in sales, then the question isnt Have you ever felt this way?, but rather, How often do you feel this way? Are you finally ready to learn how to confidently and effectively overcome these objections, stalls, and blow-offs? If so, Power Phone Scripts was written for you! Unlike other books on sales that tell you what you should do (like build value hard to do when the prospect is hanging up on you!), Power Phone Scripts provides word-for-word scripts, phrases, questions, and comebacks that you can use on your very next call. Learn to overcome resistance, get through to the decision maker, and then, once you have him or her on the phone, make an instant connection and earn the right to have a meaningful conversation. Youll be equipped with proven questions, conversation starters, and techniques to learn whether or not they are even right for your product or service, and, if they arent, who else in their company or another department might be.

Power Phone Scripts is the sales manual youve been looking for: over 500 proven, current, and non-salesy phrases, rebuttals, questions, and conversation openers that will instantly make you sound more confident just like the top producing sales pros do right now. Gone will be your call reluctance; gone will be your fear of calling prospects back for presentations and demos; gone will be the fear of asking for the sale at the end of your pitch! This practical guide is filled with effective scripts for prospecting, emailing, voice mails, closes, and tons of rebuttals to recurring objections you get like:

  • It costs too much
  • We already have a vendor for that
  • Im going to need to think about it
  • I need to talk to the boss or committee and so many others
  • More than just phone scripts, this book provides practical, comprehensive guidance that every inside sales rep needs. Conquer concerns, provide answers, motivate action, and be the conduit between your prospects problems and your solution. Actionable, fun, and designed to work within the current sales environment, this invaluable guide is your ticket to the top of the leader board. With Power Phone Scripts, you will never be at a loss of what to say to a prospect or client.

    Communication is everything in sales, and being on top of your game is no longer enough when top producers are playing a different game altogether. You cannot achieve winning stats if youre not even on the field. If youre ready to join the big league, Power Phone Scripts is the playbook you need to win at inside sales.

    Mike Brooks: author's other books


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    Table of Contents Guide Pages Part I LAYING THE GROUNDWORK FOR SUCCESS - photo 1
    Table of Contents
    Guide
    Pages
    Part I
    LAYING THE GROUNDWORK FOR SUCCESS
    Part II
    PROSPECTING TECHNIQUES AND SCRIPTS
    Part III
    CLOSING TECHNIQUES AND SCRIPTS
    Index
    1. Ad-libbing
      1. be prepared for recurring selling situations
      2. get better at handling objections instead of
      3. spraying and praying,
      4. why scripts are more effective than
      5. See also
    2. Affirmations
    3. Appointments
      1. prospect criteria to confirm before setting up
      2. scripts for setting up call back
      3. See also
    4. Assumptive statements
      1. closing scripts for using
      2. turning open-ended question into
    5. Brooks, Peter
    6. Budget-related objections
      1. Market/industry/economy is bad,
      2. The price is too high,
      3. qualifying scripts during the close
      4. scripts during qualifying process
      5. when to use script for responding to
      6. See also
    7. Building rapport. See
    8. Call backs
      1. following up to set a
      2. scripts for setting up a
    9. Call-in leads
      1. the proper way to handle a
      2. script for answering missed questions in call back
      3. script for the first call
      4. See also
    10. Checking with the boss/partner/corporate
      1. getting past the
      2. regional manager stall
      3. six new ways to handle the
    11. C-level executives
      1. building rapport with
      2. overcoming the I wouldnt be interested blow-off
    12. Clients
      1. continuing to build rapport with established
      2. overcoming resistance by inactive accounts
      3. qualifying scripts for
      4. thoroughly qualify before contacting each
      5. See also
    13. Closing calls
      1. be prepared for recurring selling situations
      2. five ways for handling objections
      3. how to stay organized for successful
      4. rebuttals for scripting out your favorite
      5. requalify your prospect before presenting your
      6. script for handling competition during
      7. script on budget questions during
      8. things to consider when making the
      9. See also
    14. Closing scripts
      1. asking for the sale at least five times
      2. closing questions to isolate the objection
      3. confirming your answers
      4. dealing effectively with influencers
      5. how to get your prospect talking
      6. how to use assumptive statements
      7. positive statements that help you sell
      8. for right way to open a
      9. softening statements that keep prospects talking during
      10. using tie-downs to build momentum
      11. when prospects dont have time for your presentation
      12. See also
    15. Coca-Cola advertisements
    16. Cold calls
      1. always end with an instructional statement
      2. be prepared for recurring selling situations
      3. building rapport with C-level executives
      4. getting past the gatekeeper
      5. record and critique 90 days of your daily
      6. touch-point plan for
      7. treat gatekeepers with respect during
      8. voice mail and email strategies for
      9. See also
    17. Cold call scripts
      1. for asking gatekeeper for help to get information
      2. a better approach than How are you today?,
      3. cold call dont say that, say this instead,
      4. for effective elevator pitches
      5. of favorite closes to use as rebuttals
      6. for getting past the gatekeepers
      7. overcoming the I wouldnt be interested blow-off by C-level
      8. qualifier to identify potential prospects
      9. qualifying competition during cold calls
      10. three or four responses for each objection
      11. The Ultimate Book of Phone Scripts (Brooks) providing more
      12. on what to say to gatekeeper instead of pitching
      13. on what to say to gatekeeper when prospect only takes emails
    18. Cold call skills
      1. best-practice sales process as solution for improving
      2. challenges of teaching effective
      3. importance of having effective
      4. turning techniques into repeatable
    19. Cold call techniques
      1. asking gatekeeper for help to get information
      2. a better approach than How are you today?,
      3. developing an effective elevator pitch
      4. examples of good ones instead of poor
      5. four ways to get past the gatekeeper
      6. a fresh prospecting approach for you
      7. how to develop an effective elevator pitch
      8. overcoming Im not interested resistance
      9. qualifying script for competition during cold call
      10. turning them into repeatable skills
      11. what do do if prospect only takes emails
      12. what to do instead of pitching the gatekeeper
    20. Cold into warm leads
      1. additional things to consider for turning
      2. body of email for turning
      3. Five Proven Techniques for Voice Mail for turning
      4. the right voice mail to leave for turning
      5. touch-point plan and scripts for turning
    21. Colleagues
      1. Johns resistance to scripts story
      2. Martys script success story
      3. pick a partner to listen and critique your calls
      4. resign from the company club,
    22. Commitment
      1. challenge of making the script
      2. to form effective selling habits and skills
      3. invest in positive attitude
      4. make a commitment
    23. The company club
      1. description of the
      2. resigning from
    24. Competition objection
      1. as of the Big Two qualifiers
      2. learning to handle the
      3. script for qualifying
      4. script handling competition during the close
      5. script qualifying for competition during cold call
    25. Confirming your answers
    26. Courtesy
      1. four techniques for getting past gatekeeper with
      2. treat gatekeepers with respect and
    27. Decision makers
      1. dealing effectively with the influencer
      2. qualifying influencers
      3. script qualifying
    28. Decision-making ability
      1. as of the Big Two qualifiers
      2. getting past the checking with the boss,
      3. I need to do more research to make decision objection
      4. requalifying prospect for
    29. Demonstrations
      1. Brads qualifying checklist before setting up
      2. prospect criteria to confirm before setting up
    30. Disqualifying philosophy
    31. Drip marketing approach
      1. Send Out Cards (SOC) used for
      2. top of the mind program and SOC used for
    32. Elevator pitches
      1. developing an effective
      2. rebuttals that address concerns and restates your
      3. resist pitching the gatekeeper
      4. ten ways to soften price objection and continue your
      5. two rules and scripts for effective
      6. what to do with the gatekeeper instead of giving them the
      7. See also
    33. Emails
      1. additional things to consider for prospecting
      2. handling Just email me something resistance
      3. how to follow up with prospects and win business using
      4. script for getting your email returned
      5. touch-point plan scripts for voice mail and
      6. what to say when prospect only takes emails
    34. Existing vendor relationship
    35. Follow up strategies
      1. how to follow up with prospects and win business
      2. proper way to set a call back
      3. sales statistics on the power of
      4. for staying top of mind across a longer time frame
    36. Gatekeepers
      1. asking them for help to get information
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