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Kip Tindell - Uncontainable: How Passion, Commitment, and Conscious Capitalism Built a Business Where Everyone Thrives

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Uncontainable: How Passion, Commitment, and Conscious Capitalism Built a Business Where Everyone Thrives: summary, description and annotation

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Kip Tindell, the founder and CEO of The Container Store, reveals the seven secrets to keeping both customers AND employees happy and all fully engaged.
You're going to sell what? Empty Boxes?
Back in 1978, Kip Tindell (Chairman & CEO of The Container Store) and his partners had the vision that people were eager to find solutions to save both space and time - and they were definitely onto something. A new category of the retailing industry was born - storage and organization. Today, with stores nationwide and with more than 5,000 loyal employees, the company couldn't be stronger. Over the years, The Container Store has been lauded for its commitment to its employees and focus on its original concept and inventory mix as the formula for its success. But for Tindell, the goal never has been growth for growth's sake. Rather, it is to adhere to the company's values-based business philosophies, which center on an employee-first culture, superior customer service and strict merchandising. The Container Store has been named on Fortune magazine's 100 Best Companies To Work For list for 15 consecutive years. Even better, The Container Store has millions of loyal customers.
In Uncontainable, Tindell reveals his approach for building a business where everyone associated with it thrives through embodying the tenets of Conscious Capitalism. Tindell's seven Foundation Principles are the roadmap that drives everyone at The Container Store to achieve the goals of the company. Uncontainable shows how other businesses can adapt this approach toward what Tindell calls the most profitable, sustainable and fun way of doing business. Tindell is that rare CEO who fully embraces the Golden Rule of business - where all stakeholders - employees, customers, vendors, shareholder, the community - are successful through a harmonic balance of win-wins.

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In accordance with the US Copyright Act of 1976 the scanning uploading and - photo 1

In accordance with the U.S. Copyright Act of 1976, the scanning, uploading, and electronic sharing of any part of this book without the permission of the publisher constitute unlawful piracy and theft of the authors intellectual property. If you would like to use material from the book (other than for review purposes), prior written permission must be obtained by contacting the publisher at permissions@hbgusa.com. Thank you for your support of the authors rights.

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For more about this book and author, visit Bookish.com.

This publication is designed to provide competent and reliable information regarding the subject matter covered. However, it is sold with the understanding that the author and publisher are not engaged in rendering business or other professional advice. Laws and practices often vary from state to state and if business or other expert assistance is required, the services of a professional should be sought. The author and publisher specifically disclaim any liability that is incurred from the use or application of the contents of this book.

Copyright 2014 by Rufus Tindell LLC

All rights reserved. In accordance with the U.S. Copyright Act of 1976, the scanning, uploading, and electronic sharing of any part of this book without the permission of the publisher constitute unlawful piracy and theft of the authors intellectual property. If you would like to use material from the book (other than for review purposes), prior written permission must be obtained by contacting the publisher at permissions@hbgusa.com. Thank you for your support of the authors rights.

Foundation Principles is a registered trademark of The Container Store.

1 Great Person = 3 Good People SM ; Fill the Other Guys Basket to the Brim. Making Money Then Becomes an Easy Proposition. SM ; Man in the Desert Selling SM ; Communication IS Leadership SM ; The Best Selection, Service & Price SM ; Intuition Does Not Come to an Unprepared Mind. You Need to Train Before It Happens. SM ; and Air of Excitement SM are all service marks of The Container Store.

Conscious Capitalism is a registered trademark of Conscious Capitalism, Inc.

Grand Central Publishing

Hachette Book Group

1290 Avenue of the Americas

New York, NY 10104

hachettebookgroup.com

twitter.com/grandcentralpub

First ebook edition: October 2014

Grand Central Publishing is a division of Hachette Book Group, Inc.

The Grand Central Publishing name and logo is a trademark of Hachette Book Group, Inc.

The Hachette Speakers Bureau provides a wide range of authors for speaking events. To find out more, go to www.hachettespeakersbureau.com or call (866) 376-6591.

The publisher is not responsible for websites (or their content) that are not owned by the publisher.

ISBN 978-1-4555-2687-1

E3

Praise for
UNCONTAINABLE

UNCONTAINABLE is a love story. Kip and Sharons love for each other and their precious family, their business journey of joy, and, most of all, their pure and uncontainable love for their employees and their families is clear and happy proof that the future of business is building loving cultures.

Roy Spence, co-founder and chairman, GSD&M, founder and CEO, Purpose Institute, and bestselling author of Its Not What You Sell, Its What You Stand For and The 10 Essential Hugs of Life

UNCONTAINABLE is an inspired journey that is fueled by Kip Tindells passionate, purposeful leadership and the unique culture that he has created. The Container Store is more than a store; it is truly the promise of a better, happier life and an example of how to achieve sustainable success and impact through soul vs. sell.

Mindy Grossman, CEO, HSNi, Inc.

If youve ever wondered why you love The Container Store, then you need to read UNCONTAINABLE. Throughout the book, Kip Tindell lays out his personal pathway toward creating a beloved, best-in-class business in which every stakeholder ends up in a better place: the embodiment of Conscious Capitalism.

Danny Meyer, bestselling author of Setting the Table: The Transforming Power of Hospitality in Business and CEO, Union Square Hospitality Group

Its with my deepest gratitude and love that I dedicate this book to all of the 1=3, wonderful employees of The Container Storepast, present, and future. Its because of your boundless devotion, hard work, love of life, passion for our brand, and spirit of innovation that The Container Store continues to make peoples lives bettercreating value for all of our stakeholders. And a very special thank you to our incredible management team, whom I believe with my whole heart and soul is the best in retail. Thank you for helping to build our business and to guide us into, and through, the future. You know it was hard for me not to write a book about each of you

Melissa Reiff, first a dear friend, then an extraordinary colleague! You and Ron mean so very much to me. Im continuously astounded by your compassionate commitment to communication and excellence. Thank you for your continued partnership and your incredible leadership that touches each and every one of our thousands of employees every single day. Jodi Taylorthe day we found you was like a dream come true. Youre simply the best at what you do and Im so fortunate to have you in my foxhole. Sweet, yet resolute. So smart and funny. Tom Birmingham, whose 360-degree understanding of the companys operations allows him to see how IT can support the interdependence of our stakeholders in order to help our company fulfill our higher purpose. Karla Buie, my wonderful assistantthank you for your patience, positivity, and never-fading radiant smile in all you do to support me both professionally and personally.

Amy Carovillano, who after years in store management stepped into a role she never dreamed would allow her to be responsible for developing the happiest distribution center team on the planet. Melissa Collins, who masterfully ensures our creative look and feel touches the hearts and minds of every customer. Peggy Doughty, who has served as the utmost model for integrity all while using her ber visual merchandising talent to bring beauty and order to our customers shopping experiences. Eva Gordon, who has beautifully blended art and science into the hiring, leadership, and development of our store teams. Natalie Levy, your contributions to our company are innumerable. Thank you for always stepping up without hesitation in order to serve the greater good. Joan Manson, the only person who could have introduced loss prevention to our company in such a sophisticated and excellent way that continues to enhance our culture, not harm it. Jeff Miller, a newbie to our company, but whose vision and commitment have already made an immeasurable impact on our accounting practicesand more. Brooke Minteer, thank you for your incredible tenacity for problem solving and love for creatively crafting our glorious vendor relationships, by far one of my most favorite aspects of our business. Val Richardson, beloved by the retail real estate community for her brilliant, gracious, and sweet, but firm, way of negotiating the best deals around. Audrey Robertson, your playful spirit has endeared you to us all while your soulful connection to what we stand for has strengthened the bond among all our stakeholders. John Thrailkill, who so genuinely believes that earning profits in a conscious way does nothing but create more value for all, and he does exactly that so unfailingly. Joe Wilkinson, who embraces excellence and fun in all of the awesomely, unending things he achieves for our company. Matt Vonderahe, who has leveraged his passions for finance, marketing, and purpose into a position thats raising the bar for our financial communications. Lucy Witte, a true brand guardian who will forever in her own delightful way keep us on the straight and narrow!

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