Gordon Chen - The Calling

The Calling

A Memoir of Family, Faith, and the Future of Healthcare

Dr. Gordon Chen and Dr. Christopher Chen

Foreword by John C. Maxwell

G ORDON AND C HRIS C HEN tell the amazing ChenMed success story of providing care to the most vulnerable among us. More importantly, they share their only in America journey guided by their faith and family love.

JEB BUSH, former Florida Governor and presidential candidate

T HE C HENS have taken the concepts of service, hospitality, and excellence and done the impossibleturned healthcare delivery into a world-class, scalable, concierge-level experience for their patients. The Calling is a must-read for anyone interested in the future of healthcare and a brighter, healthier, tomorrow.

HORST SCHULZE

cofounder, former president, and COO of The Ritz-Carlton Hotel Company and author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

A fascinating story of a remarkable family who have overcome great obstacles building a world-changing company. You will be inspired!

BUCK MCCABE, retired EVP and CFO, Chick-fil-A Inc.

I FIRST MET D R . C HRIS C HEN when he joined a small group of the most innovative health providers in the country to meet President Obama and discuss what the future of great healthcare should be. Currently, I have the opportunity to see the patient impact of the better medical care delivered at a lower cost to very vulnerable seniors whose lives are improved every day by having access to a ChenMed physician.

The Chen family of providers are working hard to erase the inequities of our current health system. Their goaland their callingis to transform care delivery so that better care at a lower cost is available to the more-vulnerable Americans. The mission is both inspirational and meaningful, and The Calling is an important book for anyone interested in better healthcare in America.

KATHLEEN SEBELIUS

former Secretary of the US Department of Health and Human Services, 20092014

A WONDERFUL READ . Chris and Gordon share a deeply moving story of their familys mission to change the course of healthcare in America by making it kinder, simpler, more personalthe kind of care everyone wishes for their loved ones. What makes their story so compelling is theyve brought this mission to life, making personalized, empathetic, and holistic care a reality for hundreds of thousands of people. Our country is better off for their persistence and passion for the cause.

BRUCE D. BROUSSARD

president & CEO, Humana Inc.

A MUST - READ for every American, The Calling details how we as a nation can build a more compassionate and affordable healthcare system for all. In fact, theyve already started changing the lives of millions of peoplea model that continues to blossom across the country. It is winning people over and challenging the status quo medical establishment.

DR. MARTY MAKARY, Johns Hopkins professor and New York Times best-selling author of The Price We Pay

T HE C ALLING tells the inspirational story of the Chen family, which over two generations not only completed the American Dream but also transformed American medicine. Their narrative shines a bright light on the problems of the current healthcare system and the power of purpose, focus, and faith to solve them. It is a must-read for anyone who has lost hope in the medical profession.

ROBERT PEARL, M.D.

Stanford University School of Medicine and Business and author of Uncaring: How the Culture of Medicine Kills Doctors & Patients

T HE BOOK is an amazing story of two brothers, their wives, and the familys commitment to service and excellent patient care for the most underserved. From Taiwan to Miami, the familys story shows what faith, purpose, setting high expectations, and family can achieve. The ChenMed model of care stands out as a beacon to move the country from sick care to truly meeting a patients needs. My hope is that there are many followers. Patients are waiting.

RON WILLIAMS, former chairman and CEO of AETNA, Inc. and best-selling author of Learning to Lead

T HE LIFE EXPERIENCES that shape not one but two generations of innovative leaders in healthcare compel this inspiring story of how ChenMed came to be one of the beacons of value-driven care in the nation. In this refreshingly honest family business memoir, Chris and Gordon Chen pay tribute to their parents, Dr. James and Mary Chen, as well as their wives, friends, and all who have guided them. The Calling shows how their unwavering compunction to serve those in the greatest need like their own family, together with their deep faith, have guided their decisions and led to their success. This is their origin story, and we eagerly await the sequel.

DR. VIVIAN S. LEE

author of The Long Fix: Solving Americas Health Care Crisis with Strategies that Work for Everyone

T HIS BOOK OFFERS guidance on faith and family, personal and business development, dealing with setbacks, and making the most of opportunities. If you let it, The Calling: A Memoir of Family, Faith, and the Future of Healthcare will challenge you and also help you find your unique place in your family and in the world. Along the way, youll be called to make your relationships at work and home stronger and more centered on a vision of a better future. For those of us called to heal healthcare, well see that only a company informed by thousands of years of family and spiritual wisdom is up to that monumental taskand youll want help!

DAVE LOGAN, P H D, New York Times best-selling co-author of Tribal Leadership, cofounder of three businesses including Care4th, and professor at the USC Marshall School of Business

W HAT A FANTASTIC STORY this is! A family-run business trying to improve healthcare for some of the most underserved populations in the nation. They have managed to finance the enterprise on their own and are now poised with a great foundation of successful clinics to expand rapidly. This is truly a story that deserves to be studied and better appreciated.

HERBERT FRITCH, founder and CEO of HealthSpring

T HE C ALLING shows how the stories of a great immigrant family and a transformational healthcare organization begin with strong values and simple commitmentse.g., respect your parents and see every patient every month. While the stories are intertwined, the authors have learned over time of the distinction between unconditional family relationships and conditional business relationships. Their insights can help organizations of all types thrive through the performance of noble work during our tumultuous times.

THOMAS LEE, M.D., chief medical officer, Press Ganey Associates and author of The Good Doctor

T HIS BOOK CHRONICLES the trials and successes of a family that have their priorities straight. The Chens put faith and service first. This book is about everything thats right in healthcare.

A. MARC HARRISON, M.D.

president and CEO, Intermountain Healthcare

T HE C HEN FAMILY have created a national model for high touch, efficient, and effective healthcare serving the most vulnerable seniors. Clinically-led and patient-centered, value-based care models are the road map necessary for a sustainable high quality care system for all of America.