42 Rules for Applying Google Analytics
By Rob Sanders
Foreword by Michael B. Lehmann
E-mail: info@superstarpress.com
20660 Stevens Creek Blvd., Suite 210
Cupertino, CA 95014
Copyright 2012 by Rob Sanders
All rights reserved. No part of this book shall be reproduced, stored in a retrieval system, or transmitted by any means electronic, mechanical, photocopying, recording, or otherwise without written permission from the publisher.
Published by Super Star Press, a Happy About imprint 20660 Stevens Creek Blvd., Suite 210, Cupertino, CA 95014
http://42rules.com
First Printing: March 2012
Paperback ISBN: 978-1-60773-040-8 (1-60773-040-5)
eBook ISBN: 978-1-60773-041-5 (1-60773-041-3)
Place of Publication: Silicon Valley, California, USA
Library of Congress Number: 2011940278
Trademarks
All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Happy About, nor any of its imprints, cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark.
Warning and Disclaimer
Every effort has been made to make this book as complete and as accurate as possible. The information provided is on an as is basis. The author(s), publisher, and its agents assume no responsibility for errors or omissions nor assume liability or responsibility to any person or entity with respect to any loss or damages arising from the use of information contained herein.
Praise For This Book!
Rob Sanders has helped me to analyze and manage successful campaigns for clients from Fortune 500 companies to non-profits. In this book, he gives step by step, no-nonsense advice so you can do the same for your business, using Google Analytics. Read it and learn!
Cathy Clifton, Brix Direct, E-Commerce Consulting
Rob does an outstanding job of outlining the rules and methodology used by Google Analytics and presents a plausible plan for maximizing the marketing potential of this important tool.
Robert Wucher, Principle, Wucher & Associates
42 Rules for Applying Google Analytics is a great resource for anyone interested in learning how to use, or make better use of, Google Analytics.
Seth Rosenberg, Senior Vice President, Sales & Marketing, Equity LifeStyle Properties
Robs 42 Rules are invaluable for gaining an understanding of all the moving pieces within Google Analytics. This is a must read for anyone who intends to tackle the task of growing their organization online. Even those who intend to use an SEO consultant will see value as they will be able to ask the right questions and talk the talk with their consultant.
Thomas Lyle, CEO, Frontdesk Anywhere Inc
Dedication
To my wife, Kathy, for showing me what patience and professionalism is all about.
To my employees at RSO Consulting for their support, assistance, feedback, and enthusiasm.
To my clientele that waited, waited, and waited some more for the book to finally be published after months of anticipation.
Finally, to my editor, Laura Lowell, who patiently worked with me throughout the entire process without giving up hope that I would indeed go to print.
Acknowledgments
A number of people contributed to this book. It would be impossible to list every name and acknowledge everyone Ive worked with over the past few years. I am grateful for their time and energy, experiences, and insights as it has influenced my perceptions of Google Analytics.
I would like to thank the following people who provided support, feedback, ideas, quotes, and tidbits of information: Kiana Sharifi, Cathy Clifton, Thomas Lyle, Marina Quilez, Dew Chinsakchai, and John Little. Without their input, the book would not be what it is.
My mother said to me, If you are a soldier, you will become a general. If you are a monk, you will become the Pope. Instead, I was a painter, and became Picasso.
Pablo Picasso
Figures
Foreword
Foreword by Michael B. Lehmann
Let me introduce you to Rob Sanders 42 Rules for Applying Google Analytics by telling you why I read it.
Ive taught economics for over 40 years at the University of San Francisco and I am the author of the best-selling Irwin Guide to Using the Wall Street Journal. The news media frequently seek my views on the business and investment climate. I also developed a successful seminar for corporate training. But when I decided to branch out into online education and develop my seminar Be Your Own Economist for Web distribution, I knew I needed help.
Thats why I turned to Rob Sanders. Rob brings a wealth of knowledge and experience to the world of online marketing. He currently works with a diverse group of companies by providing creative and technical solutions for online growth, including overseeing their search-engine marketing, social networking, blogs, and video. Rob will help me market my course using Google Analytics and his wealth of online-marketing knowledge. Now you, too, can gain access to the world of online marketing by reading Robs 42 Rules for Applying Google Analytics.
Business is moving to the web, and any up-to-date business venture must have a web presence. But how can you make best use of the web to market your product, yourself, or your ideas? You just dont have the training and experience. Thats where 42 Rules for Applying Google Analytics comes in. It will share with you a visitors experience when browsing through your site. You can begin to understand your site from a visitors perspective.
How does a visitor react to the information and graphics you provide? To understand this you must leave the world of the amateur and enter the domain of the professional. 42 Rules for Applying Google Analytics will show you how marketing professionals measure, collect, and analyze data from your sites performance. What sells and what doesnt sell? Once you have learned how to evaluate your results, you can begin to tailor your site to your customers needs and preferences. That will mean more visits to your site, more sales, and better all around success. Your competitors are doing it, so should you.
Guesswork and flying by the seat of your pants no longer works in the modern world of web and mobile marketing. Metrics are key. Marketing requires measurement, not guesswork. Let this book be your gateway to tracking website behavior and website performance. Whether you are an advertiser, publisher, or business owner, this book will help you write better ads, strengthen your marketing initiatives, and create higher-conversion web pages.
I am confident you will enjoy and benefit from 42 Rules for Applying Google Analytics as much as I did.
Michael B. Lehmann
Emeritus Professor of Economics
University of San Francisco
Intro
The objective of this book can be akin to my mission statement about Google Analytics. First, it is to educate beginners or those new to Google Analytics on how to best use the tool and its features. My other personal objective would be to have people use this book as a reference guide. Unfortunately, most of the books published on web analytics are big, thick, clunky, and really intimidating, especially for those recently introduced to Google Analytics. Do these books contain a lot of good, insightful information? Absolutely. Are they manageable in terms of reading and using the material being introduced? Thats my point of contention.