Greg Bustin - Accountability. The Key to Driving a High-Performance Culture

Great leaders understand that talented people thrive in a culture where accountability is a support system for success. What makes this book different is that Greg Bustin connects the intellectual component of accountability to the heart and soul of an organization. If youre looking for new ways to drive accountability and improve individual and organizational performance, read this book.

Daniel Pink, New York Times bestselling author of Drive and To Sell Is Human

Powerful. Greg Bustin demonstrates with example after example that a culture where accountability is embraced and not feared gives savvy leaders a secret weapon.

Bill Cobb, President and Chief Executive Officer, H&R Block

Greg Bustin introduces a new approach to accountability that can be a game-changer for leaders. As a CEO and a Vistage Chair, he is an authority on accountability, and his book is packed with new ideas, powerful exercises, and proven practices to improve performance.

Leon Shapiro, Chief Executive Officer, Vistage International

Accomplished leaders build and sustain brand loyalty by delivering on their promises. Greg Bustins insights and examples from leaders of the worlds most admired companies on the topic of accountability are a treasure trove of best practices to help you and your team consistently deliver on your brand promise.

Ashley Sheetz, Chief Marketing Officer, GameStop

Accountability is too often considered a bad word. Greg gets it right by focusing not on promises made or broken, but on the relationships we build to earn trust with our coworkers. This book will help you do it!

Paul Spiegelman, Chief Culture Officer of Stericycle, author of the New York Times bestselling Patients Come Second

Companies everywhere are looking for ways to improve performance and their competitive position. Much of the time, this can come from simply doing the basics well. In Accountability, Greg Bustin defines and explains accountability in a way that is easily understood and translated into day-to-day actions. Accountability truly is the cultural infrastructure required to drive high levels of corporate performance.

Paul Eisman, President and Chief Executive Officer, Alon USA

Accountability is one of the most important mindsets in leadership. Greg Bustin understands it and knows how to translate his understanding into action.

Mike Rawlings, Mayor, City of Dallas; former President of Pizza Hut

Greg Bustin really strikes a leadership chord with Accountability. His thoughtful insights and real-world examples will equip leaders to achieve new levels of success. Im a better leader for having read this book.

Mark W. Schortman, Chairman, Coca-Cola Bottlers Sales & Services, LLC

Also by Greg Bustin
Take Charge!
Lead the Way
Thats a Great Question

Visit www.bustin.com for tools, exercises, and to subscribe to receive free content.

Copyright 2014 by Greg Bustin. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

ISBN: 978-0-07-183138-3

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For Janet and Jordan

It is an immutable law in business that words are words, explanations are explanations, promises are promises but only performance is reality.
Harold S. Geneen

The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year.
John Foster Dulles

If accountability is so important, why do so many leaders struggle with it?

Why arent we getting more of the results we want?

Most important, what can we do to improve?

Working with successful CEOs and leadership teams in a range of industries, I am told repeatedly that holding people accountable is easy to say but often tough to do.

I believe them. The evidence is everywhere. Politicians argue about who will be held accountable for eliminating crushing debt brought on by decades of spending more than saving. Record numbers of CEOs lose their jobs every year because they failed to hold their employees accountable to the performance expectations of boards and shareholders. And obesity continues to be a sure sign that, for many, personal accountability is nonexistent.