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How do you succeed in business? Everyone knows the first requirement: Be good at your job. But there is a second skill that can be every bit as important and that no on-the-job training covers: fitting in. The rules are subtle and unwritten, from wearing the right clothes to dealing with bosses, co-workers, and clients?good and bad. A major mistake can sink you. Get it right, from the start, by following the simple 20-step program in Office Etiquette & Protocol.
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All rights reserved under International and Pan-American Copyright Conventions. Published in the United States by LearningExpress, LLC, New York.
Fox, Grace. Office etiquette and protocol/Grace Fox. p. cm.(Basics made easy) ISBN 1-57685-145-1 1. Business etiquette. I. Title. II. Series. HF5389.F69 1998 395.5'2dc21 98-27451 CIP
Printed in the United States of America 987654321 First Edition
For Further Information For information on LearningExpress, other LearningExpress products, or bulk sales, please call or write to us at: LearningExpress 900 Broadway Suite 604 New York, NY 10003 212-995-2566
LearningExpress is an affiliated company of Random House, Inc.
Page iii
Contents
1 Getting Started Why These Lessons Are Important to Your on-the-Job Success
1
2 Your First Day of Work A Typical Scenario, So You Know What to Expect
7
3 Dressing Well at Work Those Confusing Unwritten Dress Codes
19
4 The Employee-Boss Relationship Getting Alongand Aheadwith Your Supervisor
31
5 The Social Side of Technology Communication Courtesies for the '90s and Beyond
45
6 How to Be a Team Player Office Alliances, Rivalries, Politics, and Friendships
57
7 Working with Customers How to Keep Them Coming Back
69
8 When You're in Charge Managing with Finesse
79
9 Sex and Other Dilemmas of Office Life Harassment, Coworker Affairs and Marriages, and Parenting
89
Page iv
10 Entertaining on the Job Manners for Events From Power Lunches to Holiday Parties
103
11 Traveling on Business Traveling on an Expense Account and Staying Safe
115
12 Writing Still Required Tips for Creating Effective Business Documents
125
13 Speaking Out Getting Heard, in the Office and on the Podium
135
14 Negotiating in the Office Making Deals with Your Boss, Coworkers, and Customers
147
15 Diversity in the Workplace Respecting Religion, Race, Ethnicity, Gender, and Sexual Orientation
155
16 Gift-Giving at the Office Office Collections and Gift-Giving for All Seasons
167
17 Job Hunting While Employed Searching Discreetly, So As Not to Burn Any Bridges
179
18 Using an Employment Agency How to Get the Most Out of Your Recruiter
191
19 The Job Interview Tricks of the Trade That Will Get You Hired
201
20 Resigning From a Job From Giving Notice to Good-byes
211
Appendix: Additional Resources
217
Page 1
Chapter 1 Getting Started
You are about to start a new jobit may be your first or your fifth. Your excitement is dampened only by your fear. You want to do everything right, but how do you go about it?
A new jobor your first real foray into the working worldis always a scary experience. It is sometimes difficult to know what is expected of you in the workplace.
At the very least, you must know two things. Most people are aware of the first: You need to know how to do the job that you were hired to do. To this job, you bring a set of skills or a knowledge base that allows you to do that. Fewer people are aware of the other, equally important thing you must know to get along socially at work: office etiquette and protocol, that is, how to do the right thing in every work situation. Not knowing how to act in the workplace can hurt your chances for success every bit as much as not having the skills to do your job. In this book, you will learn everything you need to know about office etiquette and protocol.
Page 2
To begin, you need to understand both etiquette and protocol. Etiquette, which involves social conventions and behavior, is mostly about treating others with kindness and graciousness. Knowing etiquette will give you a kind of polish that will make you highly promotable.
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