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Sarah Nelson Smith - You Didn’t Mention the Piranhas

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How to live more bravely and successfully navigate through any disaster In 2018, award-winning lawyer and business leader Sarah Nelson Smith found herself at the heart of a corporate crisis that made headlines around the world.
A distribution failure led to hundreds of KFC restaurants being unable to open, threatening the livelihoods of franchise owners and exposing the company to huge financial loss and public ridicule. Why didnt the chicken cross the road? Well, where to start...
With grace and good humour, Sarah Nelson Smith shares the lessons learned from the KFC #chickencrisis and many other experiences, offering an insightful and eminently practical guide to preparing for, working through and emerging stronger and wiser from any crisis. Clear, relatable and refreshingly honest, You Didnt Mention the Piranhas is packed with insights on how to battle highs and lows, develop greater self-awareness, and decide how you want your story to continue - whether in business or in any other area of life.
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Sarah is the Regional General Counsel for global unicorn, WeWork. Whilst in her previous role as Chief Legal Officer of Kentucky Fried Chicken, she helped to steer the company successfully through the #chickencrisis of 2018, when a distribution failure led to the closure of the majority of the KFC restaurants in the UK. Sarah has been listed on The Lawyer Hot 100 List 2019, the General Counsel Powerlist 2019 and 2016, and was the winner of the UK In-House Lawyer of the Year award in 2014. Sarah is a sought-after speaker at legal conferences around the world, and is recognised for her authenticity and courageous leadership. Sarah serves as a trustee of the social justice charity, NACRO, of the start-up charity, Sals Shoes, and is the Executive Sponsor of the `Women of WeWork group. She lives in Surrey with her husband, two incredibly chatty daughters, and her enormous dog, Otto.

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About The Author
Sarah is the Regional General Counsel for WeWork an international company that - photo 1

Sarah is the Regional General Counsel for WeWork, an international company that transforms buildings into collaborative workspaces and communities. While in her previous role as Chief Legal Officer of Kentucky Fried Chicken, she helped to steer the company successfully through the #chickencrisis of 2018, when a distribution failure led to the closure of the majority of the KFC restaurants in the UK.

Sarah has been listed on The Lawyer Hot 100 List 2019, the General Counsel Powerlist 2019 and 2016, and was the winner of the UK In-House Lawyer of the Year award in 2014. She is a sought after speaker at legal conferences around the world, and is recognised for her authenticity and courageous leadership.

Sarah serves as a trustee of the social justice charity NACRO and of the start-up charity Sals Shoes, and is the Executive Sponsor of the Women of WeWork group. She lives in Surrey with her husband, two incredibly chatty daughters, and her enormous dog, Otto.

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Praise For You Didn't Mention The Piranhas
Beautifully written, funny and insightful.
Charlie Engle, Author & Ultramarathon Runner
Its not fair how can a lawyer write so beautifully? Not only that, she shares her wisdom with such wit and warmth. Gift-wrapped in her own stories and scrapes, youll find such great advice for life and work.
Neil Mullarkey, Actor, Writer & Comedian
This book is a must read for anyone in the legal industry or in business a brutally honest insight into the eye of the storm of a crisis, wrapped up in an authentic confessional of trying to achieve work/life balance in the law. Rarely have I read anything so honest and insightful. We often forget lawyers are human Sarah reminds us how this should be at the heart of everything we do in the law.
David Burgess, Publishing Director, The Legal 500
Sublime storytelling a dazzling debut by Nelson Smith. Masterly on all levels, confidently illustrating the extraordinary side of ordinary life and filled with humour and rich observations.
CJ Bowry, Founder of Sals Shoes
This is a book that everyone should read at least once in their life.
Lea Korte
You Didnt Mention the Piranhas
A handbook to help you live more bravely and successfully navigate through any crisis
Sarah Nelson Smith

This edition first published in 2019 Unbound 6th Floor Mutual House 70 Conduit - photo 2

This edition first published in 2019

Unbound
6th Floor Mutual House, 70 Conduit Street, London W1S 2GF
www.unbound.com
All rights reserved

Sarah Nelson Smith, 2019

The right of Sarah Nelson Smith to be identified as the author of this work has been asserted in accordance with Section 77 of the Copyright, Designs and Patents Act 1988. No part of this publication may be copied, reproduced, stored in a retrieval system, or transmitted, in any form or by any means without the prior permission of the publisher, nor be otherwise circulated in any form of binding or cover other than that in which it is published and without a similar condition being imposed on the subsequent purchaser.

ISBN (eBook): 978-1-78965-058-7
ISBN (Paperback): 978-1-78965-057-0

Cover design by Mecob
Author photograph by Carlo Navato
Illustrated by Josh Hara

Printed and bound in Great Britain by Clays Ltd, Elcograf S.p.A.

3 For Mattie Jossie you make life more colourful just by being in it - photo 3

3

For Mattie & Jossie:

you make life more colourful just by being in it.

Contents
  • Part I
    Who are you really?
  • Part II
    Come What May
  • Part III
    Survive the Crises
  • Part IV
    Recover
4
Introduction: The Beginning

My dad had a Canon AE-1 camera. A weighty chrome and black machine with interchangeable lenses, it was the worlds first camera with an embedded microcomputer, representing the incorporation of automatic and electronic technologies with the 35mm SLR. The AE-1 was equipped with an electronically controlled, electromagnet shutter, with a speed range of 2 to 1/1000 second, and had game-changing automated functions such as automatic flash exposure control. Even if I had known any of this back in 1984, it would have meant nothing to me. All I knew was that underneath the brown leather carry case with the stiff press-stud fastening, lay a piece of equipment with more dials and buttons and moving parts than my five-year-old heart could ever dream of twisting and pulling and pressing. This camera was a thing of beauty. A thing so important that it came with its own small pink silk cloth with scalloped edges specifically for wiping away the motes of dust that managed to reach its lenses on the occasions that my dad took it out for use. This camera was not for me.

My mum tells me that I cant have been more than five when my dad stormed into the kitchen and, with barely contained fury, said that somebody had taken his camera, removed the reel and pulled out the film from within it. This same person (although, in fairness, my dad had no supporting evidence of this) had given each of the other four reels stored with it the same treatment. At a guess, I would say that such small person was merely trying to find out where all the pictures were hidden, but I digress. My mum, a barrister, correctly surmised that Dad had managed to narrow the suspects down to a pool of two: my seven-year-old sister, and myself. Due to a string of unrelated recent misdemeanours (such as collecting dozens of woodlice and storing them in the fireplace, where they bred, and bred, and bred and experimenting with the car cigarette lighter and the tightly coiled acrylic carpeting of my dads brand new canary yellow Ford Sierra) I was thrust, rather unfairly, into primary suspect position. I have no doubt, my father said, that this was Sarah.

Well, of course theres some doubt, my mum correctly pointed out, so you must ask her.

So he did. Several minutes later, my father returned to the kitchen.

Well? my mum probed. Did you ask Sarah whether it was her? My father, looking crestfallen, confirmed that he had. And? said my mum. What did she say?

My father, confused, said that I had asked him what day the films had been exposed.

So what did you tell her? my mum asked.

I told her that I didnt know what day.

And? my mum pressed.

And, my dad continued, with the air of defeat settling heavily around his shoulders, she said that, in that case, she couldnt know whether it had been her.

Now firmly rooted in family folklore, this story will be lovingly embellished and enthusiastically retold by my mother to anybody who stops by for coffee. With tears of pride in her eyes, she will tell you that this was the moment when she knew, beyond doubt, that her adventurous and mischievous daughter was going to be a lawyer.

*

Not everyone is clear on the path that their future career will take at such a young age, however. Nor would such predestination appeal to all. But at some point, it suddenly hits us that the future that weve been anticipating, whether eagerly or with some trepidation, is here. The adults who once orchestrated our lives have taken a step back and, in their place, we stand, a little bewildered, perhaps, as it dawns on us that we are now expected to orchestrate both our own lives and those of the children, team members and colleagues who might play a part in them.

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