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David Brown - No Vision All Drive: What I Learned from My First Company

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David Brown No Vision All Drive: What I Learned from My First Company
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Memoirs of an entrepreneurEver wonder how a startup comes togetherthe people, places, skills, failures, and hustle that make it a real business? This is the story of David and David, two entrepreneurs with lots of energy and less of a roadmap than you might think. In 1993, David Cohen and David Brown founded their first company, Pinpoint Technologies, which grew from a basement startup to a successful multinational company with $50 million in annual sales and over 250 employees.Chronicling the story of that company from its beginnings up to 1999, when it was sold to ZOLL, and beyond, No Vision All Drive is the story of that company and the people who transformed a flat-broke, shot-in-the-dark concept into a market-leading small business. This book is not about business; its about people David and David recount their experiences together Insight on how to build a successful startup Turn a seed idea into realityStartup founders and startup employees, venture capitalists, serial entrepreneurs, and anyone with an interest in stories of determination and hard work will love No Vision All Drive.From the Inside FlapStarting with just $50 dollars each, David Brown and David Cohen created Pinpoint Technologies, the first Windows-based ambulance dispatching system. Working in a fast-paced and demanding industry experiencing rapid consolidation, Brown provides a personal, honest, and forthcoming account of the early struggles, risks, and key principles that led to Pinpoints long-term growth, sustainability, and acquisition by ZOLL Medical Corporation.No Vision All Drive is more than a chronological telling of Pinpoint Technologies and Brown shows how relying on a superior technology can be a short-lived advantage. Instead, the founders of Pinpoint Technologies worked relentlessly to incorporate features customers demanded, risking personal income, sharing living space, and moving around the country to get a foothold in the highly competitive, fast-changing, ambulance dispatching industry.In No Vision All Drive Brown provides an unconventional blueprint that other startups and scale-ups can use to create long-term sustainability. For example, Pinpoint Technologies wasnt located where the customers were plentiful, but where the founders wanted to live. The founders, with no real business experience, created the culture they wanted: they hired friends and people they liked, had flexible work hours, had no dress code, and few rules. They ended up creating an ethos of honesty and transparency with customers, vendors, and employees that not only helped Pinpoint, but has also been a big reason for the success at their latest startup, Techstars.

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No Vision All Drive What I Learned from My First Company - image 1
No Vision All Drive
WHAT I LEARNED FROM MY FIRST COMPANY
Third Edition
David Brown
No Vision All Drive What I Learned from My First Company - image 2

Cover image: Techstars Central LLC
Cover design: Wiley

2020 by David Brown. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.

Edition History
AuthorHouse (1e, 2005)

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at www.wiley.com/go/permissions.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993, or fax (317) 572-4002.

Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.

Library of Congress Cataloging-in-Publication Data:
ISBN 978-1-119-63280-1 (hardback)
ISBN 978-1-119-63287-0 (ePDF)
ISBN 978-1-119-63285-6 (ePub)

Foreword, Third Edition

Its been 15 years since I first wrote the original foreword to No Vision All Drive, and 26 years since David and I formed the company that would eventually become Pinpoint Technologies. In the original foreword I said that budding or experienced entrepreneurs would gain insights from David Browns book and that people involved in rapidly scaling their company could learn a great deal from this book.

Those sentiments are still true today, but after reading this edition, I can say emphatically that people who read this book will come away with a renewed sense of purpose and actions to take that can improve their organizationregardless of whether theyre involved in government, education, community building, global corporations, or entrepreneurship.

David Brown paid close attention to the people, dates, and issues involved with Pinpoint and sheds light on the ups and downs of creating a sustainable business. And although his account brings back fond memories (since I was there), he provides more than a chronological rendering of the evolution of Pinpoint. In a readable and very entertaining way, David reveals the secret sauce that made Pinpoint successful: the ethos we developed that guided our interactions with customers, employees, and potential acquirers.

I can clearly see the footprint of Pinpoint at our current company, Techstars. What we did at Pinpoint influenced Techstars culture and guides how we treat people, how decisions are made, our commitment to knowing customers, and our relentless execution at all levels of the company. All of these are hallmarks of Techstars today, but they are the heritage of Pinpoint.

Pinpoint was not an autonomous, discrete event with a specific start and end date, but a continuous learning experience fraught with missteps, mistakes, failures... and success. It is the cumulation of all those experiences that have helped to form Techstars, and to Davids credit, No Vision All Drive provides both the day-to-day effort of creating a business, along with the general principles that lead to building a sustainable business.

A realistic understanding of entrepreneurship is missing in most books on entrepreneurship, and No Vision All Drive fills the gap in ways that will help people with ideas get those ideas into a form that generates action and gets results.

David G. Cohen
August 2004
Boulder, Colorado

Foreword, First and Second Editions

You hold in your hands the story of the blood, sweat, and tears of hundreds of amazing people. Between 1993 and 2003, these people transformed Pinpoint Technologies from a flat-broke, shot-in-the-dark concept into a market-leading small business. This business has had a positive effect on the emergency medical services industry and has positively impacted 50 million patients in four countries.

When David Brown started writing the original version of this book in 2002, he began with a simple chronological list of the events that transpired as Pinpoint Technologies evolved over a period of 10 years. This list surprised me and made me realize just how much I was already starting to forget. It reminded me of people who were beginning to fade from memory, names that were no longer on the tip of my tongue, and events that I had recalled out of order. I immediately wanted to support the project to help solidify those precious memories. As with so many other commitments David Brown had made over the years, when he told me that he was going to take on this huge project, I knew it was going to be done and done well.

David Brown does a fantastic job in this book of capturing the very spirit of the company. What glued us all together was our commitment to a balance between having fun and creating fantastic products. A typical example was getting together for a night at the local bar and talking about how to solve a problem a customer was having. Our motto was work hard, play hard, and its impossible to read the book and not come away with that sense.

You will quickly realize that this is more than just another business book. David Brown outlines the reasons we were successful using interesting examples that will provide insight to any budding or experienced entrepreneur. He describes our culture, which evolved naturally and was such a key ingredient in our success. Those subscribing to the conventional wisdom found in todays rapidly growing companies can learn a great deal from this book.

Its not often that the story of a decade of your professional life is captured in writing. Memories fade with the years, but the pages of this book will always remind me of some of the best years of my life. Long after we are gone it will also tell our children and their children a little bit about who we were and what we stood for. For this and many other reasons, I am forever grateful to David Brown.

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