Renee Blank - Voices of Diversity: Real People Talk About Problems and Solutions in a Workplace Where Everyone Is Not Alike

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title	:	Voices of Diversity : Real People Talk About Problems and Solutions in a Workplace Where Everyone Is Not Alike
author	:	Blank, Renee.; Slipp, Sandra.
publisher	:	AMACOM Books
isbn10 | asin	:	0814402178
print isbn13	:	9780814402177
ebook isbn13	:	9780585032795
language	:	English
subject	Minorities--Employment, Multiculturalism, Communication in personnel management, Interpersonal relations.
publication date	:	1994
lcc	:	HF5549.5.M5B55 1994eb
ddc	:	331.6
subject	:	Minorities--Employment, Multiculturalism, Communication in personnel management, Interpersonal relations.

Page iii Voices Of Diversity Real People Talk about Problems and Solutions in a Workplace Where Everyone Is Not Alike Renee Blank Sandra Slipp AMACOM American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

Page iv This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Blank, Renee. Voices of diversity / Renee Blank and Sandra Slipp. p. cm. Include bibliographical references and index. ISBN 0-8144-0217-8 1. MinoritiesEmployment. 2. Multiculturalism. 3. Communication in personnel management. 4. Interpersonal relations. I. Slipp, Sandra. II. Title. HF5549.5.M5B55 1994 331.6dc2094-13517 CIP 1994 Renee Blank and Sandra Slipp. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7

Page v Dedicated to our parents whose values guided us and To Bob and our loving family R.B. To Sam and Elena S.S.

Page vii Contents Preface and Acknowledgments ix Part One The Changing Workplace 1 1 Introduction 3 2 Group Identity, Group Tendencies, Individual Differences, and Stereotypes 6 Part Two The Diverse Voices 13 3 African-Americans 15 4 Asian-Americans 36 5 Latinos 56 6 Recent Immigrants 75 7 Workers with Disabilities 95 8 Younger and Older Workers 114 9 Gays and Lesbians 138 10 Women 151 11 White Men 171 Part Three Guidelines for Better Relationships 187 12 When You Are Not a Member of the Dominant Group in Your OrganizationWhen You Are "The Other" 189 13 When You Are the Manager or Supervisor 192 Epilogue 196 Notes 197 Suggested Readings 201

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