Regina Herzlinger - Who Killed Healthcare?: America’s $2 Trillion Medical Problem - And the Consumer-Driven Cure: America’s $1.5 Trillion Dollar Medical Problem--And the Consumer-Driven Cure

Praise for Who Killed Health Care?

A wonderful Orwellian romp through issues which
carry a deadly irony. The killers of health care are, of course,
the third parties, each of which has an itchy palm and
a commitment to profit or power which exceeds the
commitment to service, with each engaging the others within
a politically shaped box. Rarely has the case for the public
been made with so much force, foresight, and wit,
and a better way forward shown so clearly.

JAMES F. FRIES, MD

PROFESSOR OF MEDICINE

STANFORD UNIVERSITY SCHOOL OF MEDICINE

You can practically hear the war chants as Professor Herzlinger
sets out her view of what's wrong with the health caresystem
and how to fix it. You'd best read it so you can decide which side
you will be on when the battle is joined.

PAUL LEVY

CEO, BETH ISRAEL HOSPITAL,

BOSTON, MA

Regina Herzlinger, the nation's leading expert on consumer-driven
health care, has given us a brilliant analysis of the flaws in
our health care system and what it will take to get it back on track.
Her latest book is a must read.

BILL GEORGE

PROFESSOR OF MANAGEMENT PRACTICE,

HARVARD BUSINESS SCHOOL;

FORMER CEO, MEDTRONIC,

AND AUTHOR OF AUTHENTIC LEADERSHIP

Regi Herzlinger has brilliantly articulated a better way
embracing the principles of competition and innovation that cause
every other sector of our economy to thrive. Discharging American
health care from the ICU can only happen by putting
individual Americansnot politicians and bureaucrats
back in charge of their health care decisions.

U.S. SENATOR TOM COBURN, MD

You don't have to agree with her diagnosis and prescription
for the U.S. health care system, but you do have to read her book.
Once again, Professor Herzlinger has put together
a well researched, well written, and very provocative
blueprint for the future of health care.

PETER L. SLAVIN, MD

PRESIDENT,

MASSACHUSETTS GENERAL HOSPITAL

Following on the heels of her landmark Market-Driven
Health Care and Consumer-Driven Health Care publications,
Professor Herzlinger lays it on the line with her expos of what
many who work in the health care industry have felt in their gut.
Now it is articulated in an entertaining and must-read portrayal of
"fat-cat" gridlock, with you and me as the only way out.

DENNIS WHITE

EXECUTIVE VICE PRESIDENT

FOR STRATEGIC DEVELOPMENT,

NATIONAL BUSINESS COALITION ON HEALTH

AMERICA'S $2 TRILLION MEDICAL PROBLEMAND THE CONSUMER-DRIVEN CURE

REGINA HERZLINGER
Professor, Harvard Business School

Copyright 2007 by Regina E. Herzlinger. All rights reserved. Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

0071509887

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DOI: 10.1036/0071487808

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PART I
WHO KILLED HEALTH CARE?

CHAPTER 1
THE DAY HEALTH CARE DIED

PART II
DEATH BY A THOUSAND CUTS

CHAPTER 2
KILLER NUMBER 1: THE HEALTH INSURERS
Death at the Hands of a Dysfunctional Culture

CHAPTER 3
KILLER NUMBER 2: THE GENERAL HOSPITALS
Death at the Hands of Empire Builders

CHAPTER 4
KILLER NUMBER 3: THE EMPLOYERS
Death at the Hands of a "Choice" of One

CHAPTER 5
KILLER NUMBER 4: THE U.S. CONGRESS
Death at the Hands of Those Elected to Represent Us

CHAPTER 6
KILLER NUMBER 5: THE ACADEMICS
Death at the Hands of the Elite Policy Makers

PART III
THE RIGHT MEDICINE: CONSUMER-DRIVEN HEALTH CARE

CHAPTER 7
HOW IT WORKS

CHAPTER 8
CONSUMER-DRIVEN BENEFITS: LESSONS FROM OTHER COUNTRIES AND INDUSTRIES