Theodore Woodrow Kheel - The keys to conflict resolution: proven methods of settling disputes voluntarily
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The Keys to Conflict Resolution : Proven Methods of Settling Disputes Voluntarily
author
:
Kheel, Theodore Woodrow.
publisher
:
Four Walls Eight Windows
isbn10 | asin
:
1568581343
print isbn13
:
9781568581347
ebook isbn13
:
9780585225913
language
:
English
subject
Dispute resolution (Law)--United States, Compromise (Law)--United States, Arbitration and award--United States, Mediation--United States, Negotiation--United States.
publication date
:
1999
lcc
:
KF9084.K48 1999eb
ddc
:
347.73/9
subject
:
Dispute resolution (Law)--United States, Compromise (Law)--United States, Arbitration and award--United States, Mediation--United States, Negotiation--United States.
Page iii
The Keys to Conflict Resolution
Proven Methods of Settling Disputes Voluntarily
By Theodore W. Kheel
FOUR WALLS EIGHT WINDOWS NEW YORK LONDON
Page iv
1999 Theodore W. Kheel
Published in the United States by: Four Walls Eight Windows 39 West 14th Street, room 503 New York, N. Y., 10011
U.K. offices: Four Walls Eight Windows/Turnaround Unit 3, Olympia Trading Estate Coburg Road, Wood Green London N22 6TZ, England
Visit our website at http://www.fourwallseightwindows.com
First printing April 1999.
All rights reserved. No part of this book may be reproduced, stored in a data base or other retrieval system, or transmitted in any form, by any means, including mechanical, electronic, photocopying, recording, or otherwise, without the prior written permission of the publisher.
Library of Congress Cataloging-in-Publication Data: Kheel, Theodore W. The Keys to Conflict Resolution: Proven Methods of Settling Disputes Voluntarily / by Theodore W. Kheel p. cm. ISBN 1-56858-134-3 1. Dispute resolution (Law)United States. 2. Compromise (Law)United States. 3. Arbitration and awardUnited States. 4. MediationUnited States. 5. NegotiationUnited States. I. Title. KF9084.K48 1999 347.73'9dc21 98-55581 CIP
10 9 8 7 6 5 4 3 2 1
Designed by Abe Lerner
Typeset by Precision Typographers
Printed in the United States
Page v
They did not fully understand the technique. In a very short time they nearly wrecked the planet. Words appearing in a 1972 work of art by Robert Rauschenberg
Page vii
Contents
Preface
xi
Introduction
xiii
Alternative Dispute Resolution and the Voluntary Techniques of Conflict Resolution
1. Strengths and Limitations of the Voluntary Techniques
1
Being True to the Role You Are Playing
The Importance of Defining the Issues and Assessing the Facts
Framing the Issues Precisely
Defining the Terms of Conflict Resolution
The Alternatives of Alternative Dispute Resolution
2. The Structure of Negotiation: The Primary Technique of Conflict Resolution
13
Negotiation: A Game of Strategy
Negotiation: A Skill Enhanced Through Training and Practice
Changing the Status Quo
The Burden of Going Forward
The Life Cycle of a Negotiation
The Crunch: A Point of No Return
The Unusual Crunch that Ended the 1998 Strike at General Motors
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