John Burton - Leading Good Care: The Task, Heart and Art of Managing Social Care

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good care

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leading
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THE TASK, HEART AND ART
OF MANAGING SOCIAL CARE

JOHN BURTON

FOREWORD BY DEBBIE SORKIN

Jessica Kingsley Publishers
London and Philadelphia

First published in 2015

by Jessica Kingsley Publishers

73 Collier Street

London N1 9BE, UK

and

400 Market Street, Suite 400

Philadelphia, PA 19106, USA

www.jkp.com

Copyright John Burton 2015

Foreword copyright Debbie Sorkin 2015

All rights reserved. No part of this publication may be reproduced in any material form (including photocopying or storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright owner except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, Saffron House, 610 Kirby Street, London EC1N 8TS. Applications for the copyright owners written permission to reproduce any part of this publication should be addressed to the publisher.

Warning: The doing of an unauthorised act in relation to a copyright work may result in both a civil claim for damages and criminal prosecution.

Library of Congress Cataloging in Publication Data

Burton, John, 1947-

Leading good care : the task, heart and art of managing social care / John Burton ; foreword by Debbie

Sorkin.

pages cm

Includes index.

1. Social work administration. I. Title.

HV41.B878 2015

361.00684--dc23

2014028621

British Library Cataloguing in Publication Data

A CIP catalogue record for this book is available from the British Library

ISBN 978 1 84905 551 2

eISBN 978 0 85700 985 2

With thanks to everyone who has helped, supported and tolerated
me during the writing of this book, and most of all to my wife,
Sattie Lall Burton, who, like many others, manages social care
with energy, humour, commitment, love, and sheer brilliance.

CONTENTS

FOREWORD

Dame Denise Platt, in her review of adult social care, wrote that social care, when delivered well, has the power to transform peoples lives. She was writing in 2007, but her words are as true as ever, and managers in social care are at the heart of that transformation.

This is because social care managers dont just manage along standard lines. Whether working in residential or in home care, the managers span of responsibilities can be immense, and the range and interconnection of issues with which they have to contend makes their task increasingly complex. Complex issues require leadership, and so social care managers have a key leadership role. It includes not only responsibility for the quality of life of the people they support the primary task but also responsibility for the development of their teams; for working productively with their own managers; and for making links with people in healthcare, local authorities, housing and other services so that the service user experiences the best possible quality of care.

This is why leadership is fundamental, and why this book is so welcome. Leadership isnt something that comes with a particular job title or role. Its not confined to managers with the word Registered in their job description, or to Chief Executives. Leadership is for everybody, and its something everybody can do, and get better at doing. Leadership is about behaviours, and its embodied and demonstrated every day through a thousand ordinary actions and ways in which we do things. So, there is no good care without good leadership.

This is the central message of Leading Good Care . It will take you through what good leadership looks and feels like for you, for your service users and their families, for your teams and for your organisation. It also reaches out beyond social care, as integration with healthcare makes it more important than ever for managers in the sector to use their leadership effectively and lead beyond the boundaries of their organisation. If you want to step up to leadership, and to lead good care, this book will help you do just that. Its borne of long experience and a passionate belief in the difference good leadership can make. So if you want to transform peoples lives, start here.

Debbie Sorkin
National Director of Systems Leadership, The Leadership Centre

PREFACE

DRIVING A BUS AND LEADING SOCIAL CARE

AN INTRODUCTION TO SYSTEMS THINKING

Boarding an overcrowded 109 bus to Brixton (south London) at 8 oclock in the morning, dinging my pass on the yellow disc, I glance with admiration at the driver. Although she appears to be looking straight ahead, shes checking whats happening on both decks, in the queue at the front door, with the traffic around, whether passengers are trying to sneak aboard through the back door because they cant get on at the front, and deciding when to close the doors because the bus is already seriously overcrowded.

In the space of a few seconds, the driver makes many decisions: whether to stop in the first place; if and when to open the front doors and how many passengers to allow on before closing them; whether to ask the man whos just got on at the back to get off again; and whether to move off when the bus is now so full that passengers obscure the view to the nearside mirror. The driver makes a series of difficult decisions at nearly every stop on the journey between Croydon and Brixton.

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