Chris Warhurst - Aesthetic Labour

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Chris Warhurst PhD FRSA is Professor and Director of the Warwick Institute for Employment Research at the University of Warwick in the UK. He is also a Trustee of the Tavistock Institute in London and an Associate Research Fellow of SKOPE at the University of Oxford. He is an internationally recognised expert on job quality and skills. He has published 16 books and more than 50 journal articles and 60 book chapters. He is or has been an expert advisor to the UK, Scottish and Australian Governments as well as to the OECD, Oxfam Scotland, Scottish Living Wage Campaign and Carnegie UK Trust.Dennis Nickson is Professor of Service Work and Employment, University of Strathclyde. His primary research interests centre on work and employment issues in interactive service work, with a particular concentration on the retail and hospitality industries. His work has been published in journals such as Work, Employment and Society, the Human Resource Management Journal, Human Resource Management (US), the International Journal of Human Resource Management, Industrial Relations Journal and Economic and Industrial Democracy. Sole and co-authored books include Human Resource Management for the Hospitality and Tourism Industries, 2nd edition (Routledge, 2013). He is also Editor-in-Chief of Employee Relations.

Over the years what has become known as the Strathclyde Group had a fluid complement. In alphabetical order, we would like to thank Anne Marie Cullen, Eli Dutton, Scott Hurrell, Eleanor Kirk and Johanna Macquarie (nee Commander) of the University of Strathclyde in Glasgow, Scotland for their fantastic research assistance and, in some cases, management of the projects that generated primary data for this book. Although she is no longer with us, dying tragically too young, we would also like to acknowledge the core participation of Anne Witz in the early stages of the projects that culminated in this book. We have also been lucky to have a number of excellent national and international research collaborators: Richard Hall and Diane van den Broek of the Universities of Monash and Sydney respectively in Australia, and Henrietta Huzell and Patrik Larsson of Karlstad University in Sweden.