Nick Gould - Effective Policy, Planning and Implementation: Volume 2: Information Management in Social Services

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EFFECTIVE POLICY, PLANNING AND IMPLEMENTATION

Effective Policy, Planning and Implementation

Information Management in Social Services, Volume 2

Edited by
Nick Gould
Keith Moultrie

First published 1997 by Ashgate Publishing

Reissued 2018 by Routledge
2 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN
711 Third Avenue, New York, NY 10017, USA

Routledge is an imprint of the Taylor & Francis Group, an informa business

Copyright Nick Gould and Keith Moultrie 1997

All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers.

Notice:
Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe.

Publisher's Note
The publisher has gone to great lengths to ensure the quality of this reprint but points out that some imperfections in the original copies may be apparent.

Disclaimer
The publisher has made every effort to trace copyright holders and welcomes correspondence from those they have been unable to contact.

A Library of Congress record exists under LC control number: 97071717

ISBN 13: 978-1-138-31372-9 (hbk)
ISBN 13: 978-1-138-32255-4 (pbk)
ISBN 13: 978-0-429-44976-5 (ebk)

Contents

Keith Moultrie

Dr Norman Tutt

Dr David Colombi

Dr Jan Steyaert

Dr Nick Gould and Judy Wright

Dr Paul Forte

Dr Allyson Pollock and Sylvia Godden

Graham Sutton

Greg Phillpotts

Guide

Dr David Colombi is a research fellow at the Centre for Human Service Technology at the University of Southampton. His extended probation career ended following publication of his PhD thesis as The Probation Service and Information Technology in 1994. David has co-edited three books on the application of IT in the Human Services and publishes software for use with probation and social work clients.

Dr Paul Forte has been an independent consultant in health planning and management and a part-time faculty member of the Centre for Health Planning and Management, Keele University, since 1991. Prior to that he worked in the Department of Health Operational Research Service for six years, and in health services research at the University of Leeds for four years. His main interest lies in operations management, with a particular focus on the application of computer-based decision support systems.

Sylvia Godden is a research assistant in the Department of Public Health at the Merton, Sutton and Wandsworth Health Authority. She has worked with Dr Allyson Pollock on community care planning since 1993.

Dr Nick Gould is head of the social work group at the University of Bath, and from September 1994 spent a two-year secondment working full-time with SSRADU. He has researched and written about a wide range of social services-related topics, his most recent publication (edited with Imogen Taylor) being an international volume on education and training, Reflective Learning for Social Work (Arena).

Keith Moultrie is Deputy Director of SSRADU, and leads the unit's research and consultancy team. A social worker by trade, he has subsequently developed expertise in professional and organisational development. Prior to joining SSRADU, he was head of research and consultancy at the Institute of Health and Care Development.

Greg Philipotts has been Chief Statistician at the Department of Health responsible for the Department's Information Strategy for Personal Social Services since 1991. Immediately before that he was responsible for statistical aspects of the Department's Information Management Technology and Technology Strategy for the NHS and the information requirements of the then NHS Management Executive. Earlier in his career he had a series of policy, computing and statistical posts in the Home Office.

Dr Allyson Pollock is a senior lecturer in public health medicine at St. George's Hospital Medical School, University of London and a consultant in public health for Merton, Sutton and Wandsworth health authority. She has published widely on a number of areas including health policy, rationing, cancer epidemiology and long term care. She has just returned from a year in the U.S. as a Harkness Fellow at the University of California, San Francisco, studying the managed care and long term care policy debates, as well as gaining an overview of assessment of need for community care planning. She continues to be involved in community care in the South Thames region. With other colleagues including Sylvia Godden using an interagency approach, they have spent the last three years reviewing and refining assessment and care planning processes and developed data linkage methods across health and social care for use in care packages and community care packages.

Dr Jan Steyaert is a senior consultant at the faculty of health care and social work, CAUSA, Eindhoven, the Netherlands. He has done extensive research and publishing on client information systems in social work and social policy. This year, he edited three international books on the subject of information management in social services. He is also co-editor of the journal New Technology in the Human Services.

Graham Sutton is head of the Data Protection Section in the Home Office. He represented the United Kingdom during the negotiations on the draft Data Protection Directive in Brussels. He is now dealing with the implementation of the Directive in the United Kingdom.

Dr Norman Tutt is currently executive director of Social Information Systems, an independent research consultancy which was founded in 1981. He was, for four years, Director of Social Services for Leeds City Council and for ten years Professor of Applied Social Studies at the University of Lancaster. He is also a Director of the Advertising Standards Association.

Judy Wright has worked as a project officer at SSRADU for four years, with particular responsibility for community care projects. She has undertaken a number of computer-based population needs assessments, and has helped to develop the SSRADU methodology in this area of work.

We are grateful to our colleagues at SSRADU at the University of Bath for support in the preparation of this book.

All of the papers are taken from presentations at the second Information in Social Services Conference held in Bath on 31 October and 1 November 1996. The Conference was chaired by Andrew Kerslake, Director of SSRADU, and co-ordinated by Jo Coldman.

SSRADU is committed to enhancing the quality of services to users of social welfare organisations through research, consultancy and information technology applications. Current services include organisational and service analysis, inter-agency audit, population needs assessment and information management consultancy. Current software programmes include the Child Care Information System (CCIS), MORSE, a youth justice monitoring system and LACCS, a computerised system to support Looking after Children for the Department of Health.

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