Amy Lyman - The Trustworthy Leader: Leveraging the Power of Trust to Transform Your Organization

ACKNOWLEDGMENTS

There are always many peoples contributions to recognize when you are presenting something that reflects many years of workand that is the case with this book. Given that Ive written a lot about the experiences that shaped the trustworthy leaders in my book, I also have many experiences that I could acknowledge as influential to my own development and the development of the ideas Ive shared here. For reasons of space and time, Im limiting my comments here, and will include more stories and thank-yous on my website, www.trustworthyleader.org.

I give a deep thank-you to everyone who consented to be interviewed for this book. I appreciate your willingness to share your time and your stories with me and to allow me to share your stories with others.

I thank the people at Jossey-Bass who have supported this and other projects with the Institute. In particular, Genoveva Llosas editorial contributions, Lisa Shannons many conversations, and Holly Allens interest in developing companion training materials have all kept things moving forward. We have shared intense discussions and pushed through challenges to keep things on track. My work is better because of their support. I also thank Jenna Free and Kristi Hein for their thoughtful editing, helping me to convey my ideas more clearly and succinctly.

I thank the people with whom Ive worked at the Institute for so many years and those of you who have moved on to other positions as well. What we started at the Institute was built on a desire to change the world. People came together, worked hard, shared their ideas and laughter, and created a spirit of togetherness that was quite compelling to all of us and to the companies and people with whom we worked.

There are many names to mentionSarah, Erika, Michael, Hal, Suzanne, Jen, Brooke, Todd, Ann, Marcus, Jessica, and otherspeople Ive worked with for years, who helped me to learn and grow. I think of you all often.

I also thank the people at Neteor who worked with me for years, developing phenomenal web-based tools that enabled me to sort through reams of data that used to make my eyes glaze over. I never would have been able to sift through all the employee survey, culture audit, and employee comment records without the brilliant help of people at Neteor.

I want to thank my father for inspiring me always, for challenging me to look at the consequences of my actions, and for supporting me even when he didnt fully understand what I was doing and why. I want to thank Helen OBannon and Tom Ehrlich for being role models for me so many years ago, encouraging me to stick up for what I thought was right and to speak out on issues of importance to me. I want to thank Marc Simon for giving me so much of his time and care, for talking over ideas that were just barely formed, for always, always encouraging me to write, and for his heartbeat. I want to thank Simeon, my amazing son, for giving me so many gifts and sticking with me as we go forward. He is my inspiration for creating a better world for everyone.

INDEX

A

Accompaniment, role in followership

Accountability system, to address risk

Addicks, Mark

Allen, Bob

Alvarez, Alvaro

American Cast Iron Pipe Company (ACIPCO)

Anderson, Lloyd

Anderson, Mary

B

Baird, Robert. See also Robert W. Baird & Company

Benefits, sharing

Bennis, Warren

Burton, Rob

Buzachero, Vic

C

Capability of accomplishments, developing others through belief in

Card, Bob

Career development

CEOs: approachability of; getting what they inspect; interacting with employees; spending time with employees; time spent on people issues by. See alsonames of specific CEOs

CH2M HILL

Change: culture, through reciprocity; importance of sharing information to; of personnel policies

Charmel, Patrick

Choice, role in followership

Clyburn, Tenille

Connection, role in followership

Core values: of Hoar Construction; of REI

Courter, Craig

Creating full lives, developing others through

Credibility

Culture: changed through reciprocity; creating inclusive; customer service as foundation of; developing, to address risk; of followership; freedom in, of W. L. Gore; of Google; inclusive, financial success due to

Customer service: at CH2M HILL; at Scripps Health; at Stew Leonards; at Wegmans

D

Decision making, inclusion in

DePeters, Jack

Developing others; leaders showing; origin of belief in; as quality of Trustworthy Leaders; rationale for; through belief in capability of accomplishments; through creating full lives; through providing path to follow

The Difference (Page)

Diversity. See Inclusion

Dixon, Leslie

Dunlap, Al

E

Eagan, John

Eckert, Douglas

EILEEN FISHER

Email

Employees: as associates; empowerment of; helped in tough economy; lack of recognition of, by organizational leaders; praise given to; sharing benefits with; support systems for diverse; treated as equals by CEO

Engaging followers. See Followership

F

Fairness: culture of, to address risk; as element of trustworthiness

Farr, Bob

Fear: followership based on; leadership based on; sharing information as reducing

Febbraio, Wendy

Financial success: inclusive culture given credit for; of stereotypical successful leaders; with Trustworthy Leadership. See also Money

Finding opportunities in uncertainty; addressing risk when; development of belief in; knowledges role in; leader practicing; overview of; as quality of Trustworthy Leaders; through trustworthy behavior; wisdoms role in