PRAISE FOR
MESSAGE RECEIVED
Message received indeed! Dr. Mary shares incredible insight into the pitfalls of the message we are sending versus the message that is being received and how critical clear communication is to navigating the multigenerational digital crisis we find ourselves in. Throw in a pandemic twist and her trademark wit, and this becomes a must-read for anyone who wants to break down barriers by better understanding not only themselves but everyone they communicate with.
JORDAN SHERIDAN, General Manager of Modern Workplace, Microsoft
This book is transformative! It has helped me change the way I communicate and how I lead a team of multigenerational leaders and teammates! Mary Donohue is brilliant, and she breaks down each generation, describing what drives their members and their communication barriers! Definitely worth the read!!!!!
LESLIE LORENZ, Director of Data and Analytics, Lululemon
Dr. Donohue is already an inspiration to so many! In her new book, she expands on her guiding principles to communication. Dr. Mary has transcended the way our leadership team functions in any and every scenario. Message Received is a culmination of her organizational experiences plus her unique innovative spirit! Dr. Mary has identified the source and solution to our digital stress. Her subject matter expertise and willingness to forge the path for us all to embrace and thrive in the new digital world makes this a must-read!
CHRIS ISHII, President and COO, D4DT, Inc.
Dr. Donohue has done it again! She has written another must-read for leaders who want to get the most from their teams. Read this book and learn from one of the best leadership minds in the field.
MICHAEL CAMP, General Manager, Walmart, Inc.
Dr. Mary Donohue did it again. She created simple yet comprehensive tools to help many generations connect right where they are. This is a must-read and a keeper for your fingertips resource.
PAM MCELVANE, CEO of Diversity, MBA Media
Rarely have I read and reread a book where I have not only highlighted its wisdom but also taken notes. Dr. Donohues brilliant and pithy tome is sure to become the post-Covid bible guiding the way forward. The charts, which make science simple, are a must. Her talent is further revealed in her ability to make the reader both learn and chuckle at the same time. This is a rarity when many of us are facing our darkest days in this era of disaster. Kudos to Donohue. Get the book now! I hope my friends are not reading this review, because it is going to be your holiday gift.
NEALE GODFREY, New York Times bestselling author, Americas expert on family finance
This book is a must-read!!! It allowed me to understand where teammates were coming from, and furthermore, I was able to take action that paved the path to positive progress in achieving the objectives. More importantly, it allows leadership to be driven with an open mind, as the underpinning taps into ones curiosity and interest. Congratulations, Mary.
CHRISTINA GARGANIS HOIS, Managing Director Cross Business Risk Capital Markets, BMO Bank of Montreal
Copyright 2021 by Dr. Mary Donohue. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.
ISBN: 978-1-26-045636-3
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Dedicated in loving memory of Bill Donohue and Uncle Jim Smith.
And to my family who constantly tells me I am not funny. I am funnyread the book, youre in it. LOL!
CONTENTS
ACKNOWLEDGMENTS
I have to start by thanking my awesome husband and daughter who put up with me writing on vacations, writing on the walls when I couldnt use a computer, and who valiantly tried to take dictation from my messed-up head to help me get my work done. Thank you for leaving me alone with my research and our dogs to do my thing. I still havent gotten over one of you killing Mr. Fish when I was traveling and researching this book, but eventually my grief will subside. Another Mr. Fish would help.
My admiration and respect for my editor Cheryl Segura cant be put into words. We had the idea for this book five years ago, and at our first breakfast together in 2015, we clicked. Then life happened and we almost didnt get the book done. Her tenacity of purpose and her dedication to me are unsurpassed. I also want to thank Baby Segura for being so good to Mommy during a very critical time of editing the book. Thanks to everyone at McGraw Hill who was part of Cheryls team. Special thanks to Nora Hennick, Amanda Muller, Mauna Eichner, and Lee Fukui.