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Mary E. Donohue - Message Received: 7 Steps to Break Down Communication Barriers at Work (BUSINESS BOOKS)

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Message Received: 7 Steps to Break Down Communication Barriers at Work (BUSINESS BOOKS): summary, description and annotation

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From a TEDX speaker with nearly half a million views and renowned digital psychologist, an action plan for driving creativity and innovation among generationally diverse staff in todays technology-heavy workplaceEach generation in the workforce todayBaby Boomers, GenX, Millennials, and GenZresponds differently to different styles of leadership and communication. Message Received provides an actionable that plan readers can use to optimize communication within departments and among teams. Author Mary Donohue delivers a 7-step solution for motivating and inspiring people who respond to communication approaches differently, especially when it comes to technology: Step 1: Understand how the human brain responds to communication through technologyStep 2: Identify how you listenStep 3: Diagnose team engagement issuesStep 4: Customize conversation Step 5: Analyze your teams Digital EQ Step 6: Interpret generational triggersStep 7: Mastery: Realizing your power as a communicatorInstead of feeling unheard, frustrated, and held back because of different communication preferences, Message Received provides the tools you need to increase staff engagement and productivity. Through case studies, evolutionary communication science, evidence-backed research, and more, readers will walk away with the tools they need to be their most influential-self.

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Contents Guide Page List PRAISE FOR MESSAGE RECEIVED Message received - photo 1
Contents
Guide
Page List
PRAISE FOR
MESSAGE RECEIVED

Message received indeed! Dr. Mary shares incredible insight into the pitfalls of the message we are sending versus the message that is being received and how critical clear communication is to navigating the multigenerational digital crisis we find ourselves in. Throw in a pandemic twist and her trademark wit, and this becomes a must-read for anyone who wants to break down barriers by better understanding not only themselves but everyone they communicate with.

JORDAN SHERIDAN, General Manager of Modern Workplace, Microsoft

This book is transformative! It has helped me change the way I communicate and how I lead a team of multigenerational leaders and teammates! Mary Donohue is brilliant, and she breaks down each generation, describing what drives their members and their communication barriers! Definitely worth the read!!!!!

LESLIE LORENZ, Director of Data and Analytics, Lululemon

Dr. Donohue is already an inspiration to so many! In her new book, she expands on her guiding principles to communication. Dr. Mary has transcended the way our leadership team functions in any and every scenario. Message Received is a culmination of her organizational experiences plus her unique innovative spirit! Dr. Mary has identified the source and solution to our digital stress. Her subject matter expertise and willingness to forge the path for us all to embrace and thrive in the new digital world makes this a must-read!

CHRIS ISHII, President and COO, D4DT, Inc.

Dr. Donohue has done it again! She has written another must-read for leaders who want to get the most from their teams. Read this book and learn from one of the best leadership minds in the field.

MICHAEL CAMP, General Manager, Walmart, Inc.

Dr. Mary Donohue did it again. She created simple yet comprehensive tools to help many generations connect right where they are. This is a must-read and a keeper for your fingertips resource.

PAM MCELVANE, CEO of Diversity, MBA Media

Rarely have I read and reread a book where I have not only highlighted its wisdom but also taken notes. Dr. Donohues brilliant and pithy tome is sure to become the post-Covid bible guiding the way forward. The charts, which make science simple, are a must. Her talent is further revealed in her ability to make the reader both learn and chuckle at the same time. This is a rarity when many of us are facing our darkest days in this era of disaster. Kudos to Donohue. Get the book now! I hope my friends are not reading this review, because it is going to be your holiday gift.

NEALE GODFREY, New York Times bestselling author, Americas expert on family finance

This book is a must-read!!! It allowed me to understand where teammates were coming from, and furthermore, I was able to take action that paved the path to positive progress in achieving the objectives. More importantly, it allows leadership to be driven with an open mind, as the underpinning taps into ones curiosity and interest. Congratulations, Mary.

CHRISTINA GARGANIS HOIS, Managing Director Cross Business Risk Capital Markets, BMO Bank of Montreal

Copyright 2021 by Dr Mary Donohue All rights reserved Except as permitted - photo 2

Copyright 2021 by Dr. Mary Donohue. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

ISBN: 978-1-26-045636-3
MHID: 1-26-045636-6

The material in this eBook also appears in the print version of this title: ISBN: 978-1-26-045635-6, MHID: 1-26-045635-8.

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All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps.

McGraw-Hill Education eBooks are available at special quantity discounts to use as premiums and sales promotions or for use in corporate training programs. To contact a representative, please visit the Contact Us page at www.mhprofessional.com.

TERMS OF USE

This is a copyrighted work and McGraw-Hill Education and its licensors reserve all rights in and to the work. Use of this work is subject to these terms. Except as permitted under the Copyright Act of 1976 and the right to store and retrieve one copy of the work, you may not decompile, disassemble, reverse engineer, reproduce, modify, create derivative works based upon, transmit, distribute, disseminate, sell, publish or sublicense the work or any part of it without McGraw-Hill Educations prior consent. You may use the work for your own noncommercial and personal use; any other use of the work is strictly prohibited. Your right to use the work may be terminated if you fail to comply with these terms.

THE WORK IS PROVIDED AS IS. McGRAW-HILL EDUCATION AND ITS LICENSORS MAKE NO GUARANTEES OR WARRANTIES AS TO THE ACCURACY, ADEQUACY OR COMPLETENESS OF OR RESULTS TO BE OBTAINED FROM USING THE WORK, INCLUDING ANY INFORMATION THAT CAN BE ACCESSED THROUGH THE WORK VIA HYPERLINK OR OTHERWISE, AND EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. McGraw-Hill Education and its licensors do not warrant or guarantee that the functions contained in the work will meet your requirements or that its operation will be uninterrupted or error free. Neither McGraw-Hill Education nor its licensors shall be liable to you or anyone else for any inaccuracy, error or omission, regardless of cause, in the work or for any damages resulting therefrom. McGraw-Hill Education has no responsibility for the content of any information accessed through the work. Under no circumstances shall McGraw-Hill Education and/or its licensors be liable for any indirect, incidental, special, punitive, consequential or similar damages that result from the use of or inability to use the work, even if any of them has been advised of the possibility of such damages. This limitation of liability shall apply to any claim or cause whatsoever whether such claim or cause arises in contract, tort or otherwise.

Dedicated in loving memory of Bill Donohue and Uncle Jim Smith.

And to my family who constantly tells me I am not funny. I am funnyread the book, youre in it. LOL!

CONTENTS
ACKNOWLEDGMENTS

I have to start by thanking my awesome husband and daughter who put up with me writing on vacations, writing on the walls when I couldnt use a computer, and who valiantly tried to take dictation from my messed-up head to help me get my work done. Thank you for leaving me alone with my research and our dogs to do my thing. I still havent gotten over one of you killing Mr. Fish when I was traveling and researching this book, but eventually my grief will subside. Another Mr. Fish would help.

My admiration and respect for my editor Cheryl Segura cant be put into words. We had the idea for this book five years ago, and at our first breakfast together in 2015, we clicked. Then life happened and we almost didnt get the book done. Her tenacity of purpose and her dedication to me are unsurpassed. I also want to thank Baby Segura for being so good to Mommy during a very critical time of editing the book. Thanks to everyone at McGraw Hill who was part of Cheryls team. Special thanks to Nora Hennick, Amanda Muller, Mauna Eichner, and Lee Fukui.

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